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Job Title: Supervisor-Telehealth Crisis Services

Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team. We have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live.

Position Role Summary:

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position’s actions and work must align with NTBHA’s values and goals, policies and procedures, and meet all documentation standards and regulatory requirements.

The person in this position has excellent organizational and clinical skills to work in conjunction with the remote telehealth crisis services system. This position will supervise Care Coordinators working with the remote telehealth system partners in screening incoming calls, conducting risk assessment and triage over the phone, and coordinating appropriate behavioral health services responses. The Remote Telehealth Crisis Services Supervisor works in accordance with NTBHA policies and procedures.

The position supervises Care Coordinators who provide initial telephonic and remote crisis intervention, care coordination with local providers, as well as local mental health response/co-responder teams and provider chronic care community outreach teams. Their role is to perform required triage and assessment of crisis calls with behavioral health components and to recognize high priority, urgent, and routine behavioral health needs.

The Remote Telehealth Crisis Services Team may also be contacted by law enforcement or courts requesting assistance in crisis resolution including assisting in clinical determinations for emergency detentions or referral to crisis services. The Team member then assists relevant staff in making appropriate referrals to available resources or coordinating with law enforcement for the appropriate level of care. The Remote Telehealth Crisis Services Supervisor also assists in the call process as needed.

The Remote Telehealth Crisis Services Supervisor communicates consistently and effectively with community members, law enforcement, crisis services, courts, hospitals, MCOT, diversion programs, schools, and other NTBHA staff regarding clients’ progress, barriers, and needs. The Remote Telehealth Crisis Services Supervisor works closely and collaboratively with partner agencies and organizations regarding clients in order to develop effective responses to citizens in need.

This position requires reliable transportation, valid driver’s license, and car. It requires cellular availability after hours and flexible work hours to meet program needs. 24-hour on-call availability to team members for clinical consultation is required. This position is responsible for clinical consultation with team members on an as-needed basis. The team is a crisis-intervention program that operates 7 days a week, 24 hours a day. This position is responsible for adherence to and compliance with NTBHA policies and procedures as well as state and federal regulatory codes. Additional training relevant to telephonic crisis intervention as well as specialized training with the remote telehealth system is also required.

Travel is required as part of this role’s duties. Travel can vary from 20% to 100% per day. This would include all counties within NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties).

This role may be required to use a fleet vehicle and/or a personal vehicle for business needs. This may include, but not limited to field & home visits, offsite meetings, co-located sites and/or pick up items for business needs, etc. If your program requires transport of individuals, this would only be allowed with a company vehicle and approval from management.

This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Job duties, responsibilities, and skills

• Use NTBHA’s approved curriculum and assessments with clients in accordance with their developmental and cognitive abilities as well as their mental health status and symptoms.
• Use the remote telehealth crisis services system as required.
• Provide clinical supervision and oversight for Remote Telehealth Crisis Services Care Coordinators and serve as first-line support to Care Coordinators including all hours of operation for Care Coordinators.
• Assist clients while they are in crisis in accessing appropriate mental health services and facilitate appropriate continuity of care.
• Provide accurate and timely reporting metrics to the Chief of Intensive and Forensic Services.
• Make accurate and effective assessments and recommendations regarding the client’s mental health needs in compliance with the client’s rights as well as all relevant State and Federal statutes, and NTBHA policies and procedures.
• Develop and maintain rapport with persons in crisis using modalities such as Motivational Interviewing and other relevant and appropriate methods in order to communicate and relate with callers in order to resolve crises.
• Develop and maintain rapport with the various agencies and organizations involved with the Remote Telehealth Crisis Services.
• Prepare, create, and maintain records, files, documents, reports, and correspondence both within NTBHA and partner agencies and organizations.
• Work with other NTBHA employees, members of partner agencies and organizations, as well as the target population and their families in a constructive and efficient fashion.
• Bilingual ability preferred but not required.
• Hours and shift assignments may be outside of normal business hours.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Duties and projects may be assigned or changed to meet business needs.

Qualifications Required:

• Bachelor’s degree in psychology, social work, or a related behavioral health field.
• Licensed Practitioner of the Healing Arts (LPHA) in the state of Texas, RN, LPC, LCSW or LMFT.
• Minimum of three years of experience in community mental health working with individuals having severe persistent mental illness and substance use disorders that includes crisis services.
• Experience in telephone or field crisis response teams.
• Experience in providing psychosocial education, skills training, or assessments, particularly with the target population.
• Experience with participating in a treatment team that develops and monitors treatment plans for persons with severe persistent mental illness and substance use disorders.
• Knowledge of the Texas crisis response requirements.
• Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the indigent population.
• Possess and maintain a valid driver’s license. Pass and maintain a clear background record as required for healthcare organization under state and federal contracts in addition to requirements for working with the telehealth system.
• Must be able to perform remote work reliably using telehealth systems on a consistent basis without in-person supervision, as well as supervise clinicians that work remotely.

Benefits:

• 457(b)
• Paid time off
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Tuition reimbursement

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.