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Remote Technician Jobs in Reston, VA (NOW HIRING)

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

The technician will also contribute to incident, change, and knowledge management activities ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier III Support Technician

Arlington, VA · Remote

The technician will also contribute to incident, change, and knowledge management activities ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

The technician will deliver responsive customer service while supporting both onsite and remote ... Support remote users through remote access software, VPN technologies, and secure connectivity ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · Remote

$22 - $30.25/hr

The technician will deliver responsive customer service while supporting both onsite and remote ... Support remote users through remote access software, VPN technologies, and secure connectivity ...

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

The technician will also contribute to incident, change, and knowledge management activities and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

The technician will also contribute to incident, change, and knowledge management activities and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

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All JobsTechnician JobsRemote Technician JobsRemote Technician Jobs in Reston, VA

Remote Technician information

What are the key skills and qualifications needed to thrive as a remote technician?

To thrive as a Remote Technician, you need strong technical troubleshooting skills, a solid understanding of networking and hardware, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with remote desktop tools, ticketing systems, and diagnostic software is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for assisting users remotely. These competencies ensure efficient issue resolution, minimize downtime, and deliver a seamless support experience for clients or employees in dispersed locations.

What are some common challenges faced by remote technicians, and how can these be overcome?

Remote Technicians often face challenges such as troubleshooting issues without physical access to equipment, managing communication across different time zones, and maintaining clear documentation. These can be overcome by utilizing robust remote access tools, establishing clear communication protocols with clients and team members, and keeping detailed records of all actions taken during support sessions. Proactive problem-solving and continuous learning about new technologies also help Remote Technicians excel in their roles.

What remote technician jobs can be done remotely?

Remote technician jobs typically include roles such as IT support specialist, network technician, help desk technician, and systems administrator. These positions often require troubleshooting skills, remote access tools, and certifications like CompTIA A+ or Network+; they can be performed from home or other remote locations with internet access.

What is the difference between Remote Technician vs Help Desk Technician?

AspectRemote TechnicianHelp Desk Technician
CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Help Desk certifications, sometimes vendor-specific
Work EnvironmentRemote, on-site support for hardware/software issuesHelp desk, call centers, remote or on-site support
Industry UsageIT support, technical services, customer supportIT support, customer service, technical assistance
Common Search/ComparisonRemote TechnicianHelp Desk Technician

Remote Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications and working in IT support environments. The main difference is that Remote Technicians typically handle more complex hardware and software issues remotely, while Help Desk Technicians often focus on initial troubleshooting and customer assistance, sometimes on-site. Both roles are essential in IT support and frequently searched together by job seekers.

What is a remote technician?

A Remote Technician is a professional who provides technical support and troubleshooting services to clients or employees from a remote location, rather than being physically present on-site. They use various communication tools, such as phone, email, or remote desktop software, to diagnose and resolve issues related to computers, networks, software, or other technical systems. Remote Technicians are commonly employed by IT support centers, managed service providers, or large organizations with distributed workforces. Their role is crucial for maintaining business operations, especially when immediate on-site support is not feasible.
What are the most commonly searched types of Technician jobs in Reston, VA? The most popular types of Technician jobs in Reston, VA are:
What are popular job titles related to Remote Technician jobs in Reston, VA? For Remote Technician jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Technician jobs in Reston, VA look for? The top searched job categories for Remote Technician jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Technician jobs? Cities near Reston, VA with the most Remote Technician job openings:
Remote Technician jobs near you
Infographic showing various Remote Technician job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Service Desk Technician I

Terrestris LLC

Washington, DC • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Service Desk Technician I at Terrestris do?
As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients.
What does a typical day look like for a Service Desk Technician I?
You will:
  • Manage user accounts and provide day-to-day account administration support.
  • Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
  • Install and configure hardware, software, and workstation operating systems.
  • Ensure systems remain current with approved configurations and security requirements.
  • Configure, maintain, and troubleshoot workstation peripherals and connected devices.
  • Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
  • Assess user issues through conversation, diagnostic techniques, and remote access tools.
  • Assign appropriate priorities to support requests based on business impact and urgency.
  • Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
  • Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

What qualifications do you look for?
You might be the professional we're looking for if you have:
  • Authorization to work in the United States permanently without sponsorship.
  • Ability to obtain Public Trust Clearance.
  • A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
  • Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION.
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