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Remote Technical information
See Reston, VA salary details
$31.2K - $47.9K
5% of jobs
$47.9K - $64.5K
1% of jobs
$64.5K - $81.1K
2% of jobs
$81.1K - $97.8K
4% of jobs
$97.8K - $114.4K
9% of jobs
$119.8K is the 25th percentile. Wages below this are outliers.
$114.4K - $131.1K
11% of jobs
$131.1K - $147.7K
11% of jobs
The median wage is $163.2K / yr.
$147.7K - $164.4K
8% of jobs
$164.4K - $181K
4% of jobs
$181K - $197.7K
2% of jobs
$204.6K is the 75th percentile. Wages above this are outliers.
$197.7K - $214.3K
43% of jobs
$31.2K
$162.7K
$214.3K
How much do remote technical jobs pay per year?
What is the difference between Remote Technical vs Remote Software Developer?
| Aspect | Remote Technical | Remote Software Developer |
|---|---|---|
| Required Credentials | Technical certifications, IT-related degrees | Computer science degree, coding certifications |
| Work Environment | Remote, often in IT support or technical roles | Remote, focused on coding and software development |
| Employer & Industry Usage | IT services, tech companies, support teams | Software companies, tech startups, app development |
| Common Search & Comparison | Often compared for technical skills and remote work | Focuses on coding skills and software projects |
Remote Technical roles typically involve providing technical support, troubleshooting, or IT services remotely, requiring certifications and technical knowledge. Remote Software Developers focus on coding, building applications, and software solutions, often with programming certifications. Both roles are remote and tech-focused but differ in daily tasks and skill sets.
What Are Remote Technical Jobs?
Remote technical jobs are found in both technical support and IT as well as programming and software development. Common titles include remote computer programmer, software developer, and IT support engineer. As a virtual computer programmer, your responsibilities include writing programs using various computer languages, testing and debugging programs, using code libraries, and expanding and updating an existing program. As a software developer, your duties are to produce efficient and clean code, troubleshoot, upgrade, and debug existing software, and create technical documentation for reporting and reference. As an IT support engineer, you find solutions for hardware and software problems, track computer system problems, help customers to understand any issues they experience, and properly log all cases.
What are some common challenges faced by Remote Technical professionals, and how can they be effectively managed?
What are Remote Technical jobs?
What are the key skills and qualifications needed to thrive as a Remote Technical Support Specialist, and why are they important?

Full-time
Posted 13 days ago
Job description
Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user support for a federal agency. This position serves as a senior technical resource within the IT Customer Support Services team, resolving complex end-user issues, supporting enterprise technologies, and helping maintain reliable IT operations across headquarters and remote locations.
In this role you can expect to:
- Serve as the senior technical resource for Tier IโIII IT incidents and service requests received through ticketing platform, telephone, email, walk-up, and remote support channels.
- Monitor, prioritize, assign, troubleshoot, and resolve incidents and service requests while meeting Government Service Level Agreements (SLAs).
- Diagnose and resolve hardware, software, operating system, endpoint, and peripheral issues affecting desktops, laptops, mobile devices, printers, scanners, docking stations, webcams, smart card readers, and related equipment.
- Support Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, along with Windows operating systems and approved enterprise software.
- Administer user accounts through Active Directory and Microsoft Entra ID, including account provisioning, password resets, multifactor authentication (MFA), security groups, distribution lists, and access requests.
- Troubleshoot wired and wireless networking, VPN connectivity, remote access solutions, and secure endpoint connectivity.
- Configure and support Microsoft Teams Rooms, Video Teleconferencing (VTC) systems, conference room technologies, and audiovisual equipment.
- Escalate complex technical issues to infrastructure, engineering, or application support teams.
- Develop and maintain standard operating procedures (SOPs)to improve First Call Resolution (FCR) and knowledge sharing.
- Support workstation refresh projects, software deployments, and post-implementation support activities.
- Provide onsite and remote technical support to headquarters, field offices, and remote personnel.
- Assist with endpoint compliance and reporting suspected cybersecurity incidents.
- Support IT asset management by maintaining inventory accuracy and assisting with technology lifecycle management.
- Deliver guidance on Microsoft 365, cybersecurity best practices, enterprise applications, and standard IT services.
- Identify opportunities to improve Service Desk operations.
Basic Qualifications:
- High school diploma or equivalent required
- Minimum of 5 years of experience supporting IT Service Desk or Help Desk operations.
- CompTIA Security+, CompTIA A+, or equivalent certification.
- At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
- Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
- Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
Preferred Qualifications:
- Bachelor's degree
- Familiarity with VPN, remote access technologies, and mobile device management platforms.
- Experience supporting conference room technology or VTC systems.
- Knowledge of IT asset management and device lifecycle processes.
- Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
- Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
- Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
About Connsci
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Bethesda, MD, US
Year founded
2017