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Remote Technical Support Jobs in Georgetown, TX (NOW HIRING)

Procore

Associate Technical Writer (Remote)

Austin, TX · On-site +1

We're looking for an Associate Technical Writer to join Procore's Global Professional Sales team ... supporting RFPs." * Solid understanding of construction project management processes, SaaS ...

Procore

Associate Technical Writer (Remote)

Austin, TX · On-site +1

We're looking for an Associate Technical Writer to join Procore's Global Professional Sales team ... supporting RFPs." * Solid understanding of construction project management processes, SaaS ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Georgetown, TX

Remote Technical Support information

See Georgetown, TX salary details

$13

$24

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How much do remote technical support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote technical support in Georgetown, TX is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.35 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Georgetown, TX?

The most popular types of Technical Support jobs in Georgetown, TX are:

What are popular job titles related to Remote Technical Support jobs in Georgetown, TX?

For Remote Technical Support jobs in Georgetown, TX, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Georgetown, TX look for?

The top searched job categories for Remote Technical Support jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Remote Technical Support jobs?

Cities near Georgetown, TX with the most Remote Technical Support job openings:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Georgetown, TX as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,339 per year, or $24.2 per hour.

Sales Manager/Engineer-Remote in Texas (Bilingual in Mandarin)

Bodor

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Job Type
Full-time
Description
Company Description
BodorLaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China, with a worldwide market network covering more than 150 countries, 20 service languages, knowledgeable sales and after-sales teams, and 24/7 service, BodorLaser has become a trusted name in the laser cutting industry. Our advanced laser technology, innovative engineering, and commitment to customer satisfaction have enabled us to deliver world-class solutions to businesses of all sizes. With our US headquarters located in Schaumburg, Illinois, BodorLaser is expanding its presence in the US market. We offer cutting-edge laser machinery for industries including automotive, aerospace, electronics, and manufacturing. Our products are known for their precision, efficiency, affordability, and ability to meet the ever-evolving demands of modern industry.
At BodorLaser, we are dedicated to creating an environment where our employees can thrive professionally and personally while fostering a culture of innovation, teamwork, and continuous learning. With a diverse team of professionals from around the globe, we embrace cross-cultural collaboration and strive to deliver exceptional service and technical support to our clients worldwide.
We offer competitive compensation, comprehensive benefits, and the flexibility of remote working options to empower our team members to succeed. If you are driven, customer-focused, and passionate about cutting-edge technology, BodorLaser offers an exciting opportunity to be part of a fast-growing, dynamic team.
Role Description
BodorLaser is seeking a highly self-motivated and ambitious Sales Manager/Engineer or Account Manager to join our team for a full-time, remote role in the Texas Region. This position offers the opportunity to work flexibly from home while engaging with clients, solving technical challenges, and driving sales growth.
The ideal candidate will have strong initiative, excellent business communication and interpersonal skills, and basic proficiency in Mandarin Chinese. A successful candidate must be able to manage relationships effectively with new and existing clients, provide technical product information, and work collaboratively with internal teams across different time zones, especially during the sales cycle.
Requirements
Responsibilities
  • Identify and pursue new business opportunities in the assigned region while nurturing relationships with existing customers.
  • Analyze market trends in the given area and report findings to management for sales strategy optimization.
  • Manage the entire sales process, from generating leads to qualifying prospects and closing deals, meeting or exceeding sales targets.
  • Collaborate with internal teams, including Marketing, Operations, and Service teams, to ensure customer needs are met and issues are resolved.
  • Provide technical support to clients, troubleshoot product issues, and recommend improved materials or machinery.
  • Assist the Marketing and Sales team with organizing and attending trade shows, conferences, and other promotional events.
  • Regularly visit customer sites to maintain relationships, resolve technical challenges, and present solutions.
  • Work closely with Product teams from the parent company to align on technical requirements for equipment and proposals.
  • Prepare and deliver detailed proposals and presentations based on customer specifications.
  • Ensure all administrative processes are handled effectively during the sales cycle, coordinating with different departments.
  • Regularly report on sales progress and challenges to the supervisor.
  • Other duties as assigned.

Basic Qualifications
  • Strong self-motivation and proactive approach, with excellent business communication and interpersonal skills.
  • Proficiency in both written and spoken English; basic communication skills in Mandarin Chinese.
  • Ability to travel for overnight business approximately 25% of the time within the US, mainly in the State of Texas.
  • Proficiency in using CRM systems and creating reports and presentations.
  • Able to work both independently and collaboratively in a fast-paced environment, often requiring coordination across time zones.
  • Flexibility to occasionally work outside regular business hours.
  • Experience managing cross-departmental workflows and processes.
  • Bachelor's degree or above.
  • 2-10 years of experience in sales or technical roles within the machine tool or manufacturing industry.
  • Ability to work under pressure and ambiguity.

Preferred Qualifications
  • Bachelor's degree in Mechanical Engineering, Business, Marketing, or a related field.
  • 3+ years of experience selling laser cutting machines or other CNC machinery.
  • Prior experience working in a cross-cultural, multinational company environment.

Location
This is a fully remote position, but frequent travel to visit customers throughout Texas is required. Candidates based in the Austin metropolitan area are preferred. Relocation may be required if located outside the state of Texas.
Benefits and Perks
  • Competitive compensation package
  • Company-paid medical insurance
  • Dental and vision insurance
  • Company-paid basic life, short- and long-term disability insurance
  • 401(k) with employer match
  • Generous leave policy
  • Flexible spending account
  • Employee assistance program
  • Holiday bonus
  • Birthday gift cards
  • Visa sponsorship for eligible employees
  • Flexible working hours and the ability to work from home

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screening in accordance with company policies and federal and state guidelines.

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