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Remote Technical Support Specialist Jobs in Decatur, IL

HB Travels

Customer Care Specialist - Remote

Decatur, IL · Remote

$16.50 - $21.75/hr

... concerns, and making sure customers feel supported throughout their experience. Key ... Remote Environment: Provide customer care remotely * Flexible Scheduling: Organize your ...

Humana

Manager, Care Management

Decatur, IL · Remote

... support specialists, or housing programs * Familiarity with Illinois Medicaid policies and systems Additional Information * Workstyle: This is a remote position that requires travel. * Travel: 50 ...

Humana

Manager, Care Management

Decatur, IL · Remote

... support specialists, or housing programs * Familiarity with Illinois Medicaid policies and systems Additional Information * Workstyle: This is a remote position that requires travel. * Travel: 50 ...

Humana

Manager, Care Management

Decatur, IL · Remote

... support specialists, or housing programs * Familiarity with Illinois Medicaid policies and systems Additional Information * Workstyle: This is a remote position that requires travel. * Travel: 50 ...

Moderna

Intern, CMC Development (Summer 2027)

Clintonia, IL · On-site +1

$20 - $60/hr

... remote work . Here's What You'll Do * Work with a team of highly skilled experts to come up to ... Use laboratory, technical and communication skills to generate experimental results, perform data ...

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Remote Technical Support Specialist information

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$13

$25

$42

How much do remote technical support specialist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote technical support specialist in Decatur, IL is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.62 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

What are popular job titles related to Remote Technical Support Specialist jobs in Decatur, IL?

For Remote Technical Support Specialist jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Specialist jobs in Decatur, IL look for?

The top searched job categories for Remote Technical Support Specialist jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Remote Technical Support Specialist jobs?

Cities near Decatur, IL with the most Remote Technical Support Specialist job openings:

Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in Decatur, IL as of June 2026, with employment types broken down into 3% As Needed, 83% Full Time, 12% Part Time, 1% Contract, and 1% Nights. Highlights an 37% Physical, 4% Hybrid, and 59% Remote job distribution, with an average salary of $53,615 per year, or $25.8 per hour.

PLM / Autodesk Fusion Specialist

Mount Zion, IL • Remote

Hagerman & Company
51 - 200 employees
Learn more about Hagerman & Companyexternal

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Job Summary:

We are seeking a highly skilled and experienced individual to support the successful implementation and optimization of Autodesk Fusion Manage for our clients/internal teams. The ideal candidate will possess a deep understanding of product lifecycle management (PLM) principles, business processes, and the technical intricacies of Fusion Manage. This role will involve working closely with stakeholders to analyze requirements, configure the system, develop best practices, provide training, and ensure a seamless transition to the PLM environment.

Key Responsibilities:

  • Collaborate with clients/internal teams to understand their current processes, identify pain points and opportunities for optimization, and translate business needs into technical requirements for a Fusion Manage configuration.
  • Configure and customize Autodesk Fusion Manage to align with client business processes, including data models, workflows, user roles, security settings, and integrations.
  • Develop comprehensive solutions, including data migration strategies, integration plans (e.g., with CAD, ERP, CRM systems), and reporting requirements.
  • Plan and execute data migration strategies from legacy systems into Fusion Manage, ensuring data integrity and accuracy.
  • Develop and deliver training programs for end-users and administrators, along with maintaining documentation for configurations and processes. Provide ongoing technical support and troubleshooting.
  • Build strong relationships with clients and internal stakeholders, acting as a trusted advisor throughout the implementation lifecycle.
  • Keep abreast of the latest Autodesk Fusion Manage updates, features, and industry best practices.

Qualifications:

  • Education:
    • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
  • Experience:
    • Strong understanding of PLM concepts, best practices and integrations.
    • Experience with other PLM systems (e.g., Aras Innovator, PTC Windchill, Siemens Teamcenter) is a plus.
    • Proven experience in business process analysis and re-engineering.
  • Technical Skills:
    • In-depth knowledge of Autodesk Fusion Manage administration, configuration, and customization.
    • Experience with CAD software and Autodesk Vault with integration to Fusion Manage.
    • Familiarity with scripting languages (e.g., Python, JavaScript) for automation and customization within Fusion Manage is a strong asset.
    • Experience with API integrations and web services.
    • Proficiency in data manipulation and migration tools.
    • Strong understanding of database concepts.
  • Other Skills:
    • Excellent analytical and problem-solving skills.
    • Exceptional communication (written and verbal), interpersonal and organizational skills.
    • Ability to translate complex technical information into understandable terms for non-technical audiences.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Client-focused approach with a commitment to delivering high-quality solutions.

Additional Preferred Qualifications:

  • Autodesk Certified Professional certification in Fusion Manage or related products.
  • Experience in a consulting environment.
  • Experience with cloud-based software implementations.