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Remote Technical Support Specialist Jobs in Springfield, IL

Hansoninc

Cultural Resource Specialist

Springfield, IL · On-site +1

$60K - $80K/yr

  • Medical

  • Retirement

Position Summary The Cultural Resource Specialist provides technical support for cultural resource ... Combination of office, remote, and field-based work. The salary for this position is $60,000 - $80 ...

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Remote Technical Support Specialist information

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$13

$26

$43

How much do remote technical support specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote technical support specialist in Springfield, IL is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $30.24 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

What are popular job titles related to Remote Technical Support Specialist jobs in Springfield, IL?

For Remote Technical Support Specialist jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Specialist jobs in Springfield, IL look for?

The top searched job categories for Remote Technical Support Specialist jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Technical Support Specialist jobs?

Cities near Springfield, IL with the most Remote Technical Support Specialist job openings:

Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in Springfield, IL as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,784 per year, or $26.3 per hour.

SUPPORT SERVICES SPECIALIST (TITLE 32)

Army National Guard Units

Springfield, IL • On-site, Remote

$61K - $80K/yr

Full-time

Re-posted 7 days ago

Army National Guard rating

6.7

Company rating: 6.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

38th of 49 rated military and defense

Job description

Summary
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a SUPPORT SERVICES SPECIALIST (TITLE 32), Position Description Number D1595P02 and is part of the IL DCSIM, National Guard.
Learn more about this agency
Duties
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As a SUPPORT SERVICES SPECIALIST (TITLE 32), GS-0342-9, you will managing, planning, and coordinating a variety of administrative support services for an installation and/or state operations, to include, but not limited to, communication, correspondence, records management, mail and task management, procurement, budget, protocol, reports, personnel, and special programs.
Major Duties - This is NOT an all-inclusive list:
  • Support official records and information management programs and initiatives.
  • Control, organize, guide, and train the force to achieve Activity information resource goals and objectives.
  • Implement records management objectives and goals, policies, and requirements to accomplish tasks.
  • Coordinate with subject matter authorities/experts and records coordinators to ensure process is fully integrated with the organization's records management program.
  • Acts as a Records Manager for the agency's automated archive records management system, with organization-wide responsibility for ensuring the creation and preservation of official mission records throughout the installation and/or state.
  • Review and approve agency file plans for installation and/or state, ensuring compliance with and enforcement of National Archives and Records Administration (NARA), Dept. of Defense (DOD), and Dept. of Army (DA) policies and rules governing management information requirements under the Army records management system.
  • Conduct and/or facilitate specialized training sessions and briefings on records/information management.
  • Provide technical assistance to staff elements, units and activities with regard to establishment and operation of records systems.
  • Execute initial training for newly appointed records coordinators and annual refresher training thereafter.

Requirements
Help
Conditions of employment
  • This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement. This is required prior to the effective date of placement. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
  • Selectee will be required to wear a military uniform.
  • Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
  • Males born after 31 December 1959 must be registered for Selective Service.
  • Federal employment suitability as determined by a background investigation.
  • May be required to successfully complete a trial period.
  • This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
  • IAW The Fair Chance Act, Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview. If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked.
  • Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
  • Must possess privileged level permissions, to manage official records within system of records platforms (i.e. Army 365 SharePoint Online).
  • Participation in direct deposit is mandatory.

Qualifications
AREA OF CONSIDERATION: The areas of considerations for this position, Title 32 Excepted Service (32 U.S. Code § 709), will be in the following manner and sequence,
  • The FIRST area of consideration for this position will be all excepted permanent and indefinite temporary technicians within the ILNG.
  • The SECOND area of consideration will be all current Federal Employees.
  • The THIRD area of consideration will be all Federal re-employment eligible.
  • The FOURTH area of consideration will be applicants willing to become T32 Dual Status Technicians and gain ILNG membership.
  • The FIFTH area of consideration will be all U.S. Citizens.

Military Grades: Enlisted/Warrant Officer/Officer - NTE O5
SPECIALIZED EXPERIENCE: GS-9 Level MUST possess at least 1-year of specialized experience, education or training equivalent to at least the next lower grade level of GS-7; experience, education, or training dealing with management principles and supervisory responsibility for support service functions required by type of position to be filled and the organization involved.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experience; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position.
Education
Some federal jobs allow you to substitute your education for the required experience to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted for this occupational series and grade.
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).
If you are needing some extra information regarding Federal Resumes, you should consider these tips from USA Jobs: USAJOBS Help Center | What should I include in my federal resume?
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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About Army National Guard

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The Army National Guard, headquartered in Arlington, VA, is a key constituent of the United States military, falling under the sector of Defense and Public Safety. Since its founding in 1636, it has served dual roles as both a state and federal military force that is activated in response to domestic emergencies and overseas combat missions. The Army National Guard embodies core values, including loyalty, duty, respect, selfless service, honor, integrity, and personal courage, intending to uphold peace and serve the nation with unwavering dedication.

Industry

National security and international affairs

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

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