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Remote Technical Support Specialist Jobs in Springfield, IL

Provide technical support to other areas of Hanson. * Review contractor submittals and observe ... Partial remote work option may be available in the future, based on satisfactory project and job ...

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Remote Technical Support Specialist information

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$13

$26

$43

How much do remote technical support specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote technical support specialist in Springfield, IL is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $30.24 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

What are popular job titles related to Remote Technical Support Specialist jobs in Springfield, IL?

For Remote Technical Support Specialist jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Specialist jobs in Springfield, IL look for?

The top searched job categories for Remote Technical Support Specialist jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Technical Support Specialist jobs?

Cities near Springfield, IL with the most Remote Technical Support Specialist job openings:

Infographic showing various Remote Technical Support Specialist job openings in Springfield, IL as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,784 per year, or $26.3 per hour.

Remote Medical Coder - ICD/CPT Specialist

10 Sarah Bush Lincoln Health Center

Springfield, IL • Remote

$22.72/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

10 Sarah Bush Lincoln Health Center in Illinois seeks a Hospital Coder to join the Medical Record Management team. Coders are responsible for technical coding including ICD‐CM/PCS, CPT, and HCPCS codes, modifiers, and MS‐DRG assignments. Remote work is available with full-time hours (40 hours/week). Starting pay is $22.72 per hour, with pay based on experience and opportunity for progression based on performance. #J-18808-Ljbffr