ZipRecruiter

Log In

2

Remote Technical Support Manager Jobs in Phoenix, AZ

YO AI Labs

AI Technical Trainer - Remote

Phoenix, AZ · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Hiring Manager review. Compensation Compensation is output-based , with payment provided per task ...

Virtuous Software

Director of Support

Phoenix, AZ · On-site +1

... technical or customer support functions in B2B SaaS, with direct experience managing managers (not just individual contributors) across a team of 20+ * A track record of scaling a support org through ...

Intuit

High Value Partner Support Specialist

Phoenix, AZ · Remote

$35 - $47.50/hr

... Managed Firm customers. You will be accountable for resolving these customers' complex questions ... Technical Support: Provide real-time phone and chat assistance for complex troubleshooting ...

New

1Valet

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

1VALET

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

1VALET

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... and support for professional growth. Working With UsAs a proud equal-opportunity employer, we ...

1VALET

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... and support for professional growth. Working With UsAs a proud equal-opportunity employer, we ...

1VALET

Technical Project Manager

Phoenix, AZ · On-site +1

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

1Valet

Technical Project Manager

Phoenix, AZ · Remote

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us : As a proud equal-opportunity employer, we ...

YO AI Labs

AI Consulting Expert - Remote

Phoenix, AZ · Remote

$100 - $200/hr

Technical & Report Writing * Business Communication * Content Review & Editing * Data ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

JDA

Technical Architect

Scottsdale, AZ · On-site +1

$66.75 - $80.50/hr

Technical Architect LOCATION: Scottsdale AZ (Telecommute role, may work remotely from anywhere in ... Support, and Cloud teams. Provide inputs to Project Managers and Client partners for developing ...

Axon

Technical Program Manager I

Scottsdale, AZ · On-site +1

$130K - $168K/yr

In this role, you will support Enterprise customers across multiple Axon products, including Fusus ... This role follows a hybrid schedule with onsite collaboration Tuesday through Friday and remote ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Phoenix, AZ

Remote Technical Support Manager information

See Phoenix, AZ salary details

$29.3K

$85.3K

$146.5K

How much do remote technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote technical support manager in Phoenix, AZ is $85,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Phoenix, AZ?

For Remote Technical Support Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Phoenix, AZ look for?

The top searched job categories for Remote Technical Support Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Technical Support Manager jobs?

Cities near Phoenix, AZ with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,304 per year, or $41 per hour.

Diesel Mechanic - Heavy Equipment (Remote Diagnostics)

Reputable Recruiting

Phoenix, AZ • Remote

$30 - $40/hr

Full-time

Re-posted 21 days ago

Job description

SUMMARY
Reporting to the Manager of Technical Support, this individual will be a Strategic Accounts Product Support Specialist, combining excellent customer service skills with strong account management support. Assisting customers with the day-to-day inquiries and troubleshooting customer care. The ideal candidate is able to collaborate with other team members effectively, providing technical expertise on Hitachi construction equipment products while managing multiple priorities and resolving complex technical challenges.
 
RESPONSIBILITIES
Technical Support
  • Partner with strategic accounts to diagnose and resolve technical issues in a timely manner
  • Monitor and review active cases across the dealer network to ensure prompt resolution
  • Create and manage detailed Field Information Reports (FIRs) with accurate troubleshooting data
  • Track and ensure completion of all service campaigns within required timelines
  • Provide remote troubleshooting support using Hitachi diagnostic software
  • Deliver training and technical guidance to strategic account technicians
  • Support additional tasks and initiatives as assigned by management
Parts/Warranty Support 
  • Provide technical parts assistance to strategic accounts
  • Ensure parts manuals and documentation are current within Smart Equip
  • Collaborate with HCMA parts teams to deliver accurate technical support
  • Assist strategic accounts in properly filing warranty claims
  • Partner with accounts to improve warranty reimbursement rates and processes
EDUCATION/QUALIFICATIONS
  • 5-10 years of hands-on experience with excavators and wheel loaders
  • Advanced knowledge of hydraulic, electrical, and powertrain systems
  • Strong customer-focused mindset with a service-oriented approach
  • Proficiency in Microsoft Office (Word, Excel) and general computer skills
  • Exceptional attention to detail and a proactive, positive attitude
  • Strong communication, presentation, and collaboration skills
  • Excellent organizational and prioritization abilities
  • Self-starter with the ability to work independently and within a team
  • Demonstrated problem-solving skills with creativity and sound judgment
 
#heavyequipment #constructionequipmentjobs #heavyequipmentjobs #hiring #productsupport #mobilemachinery #aftersalessupport #dealerdevelopment #partsmanagement #partsgrowth #partsandservice #dealerservicemanagement #servicemanagement #technicaltraining #financialmanagement #dealersupport #technicalsupport #mechanics