Remote Technical Support Manager Jobs in Baton Rouge, LA

Under limited supervision, we provide loss prevention consulting services within the Property and Marine Loss Prevention department, specializing in equipment breakdown risk. Completes Boiler and Pressure Vessel inspection, conducts extensive research, data collection, evaluation, and analysis to make recommendations that help control customers' sources of risk, loss, and costs. Serves as a technical expert in mechanical systems and equipment breakdown exposures. 

• Remote Role with 75% Travel  

Essential Duties & Responsibilities: 

• Conducts on-site inspections of boilers, pressure vessels, and mechanical systems to identify hazards and assess risk. 

• Compiles facts from site visits, reports, and databases to evaluate existing processes, determine severity/frequency of issues, and identify improvement needs. 

• Assesses and benchmarks on customer performance against internal and industry standards, including NBIC requirements. 

• Interprets and analyzes data to determine best course of action and solutions that satisfy customer risk service needs. 

• Utilizes advanced software applications and Microsoft systems to develop innovative, cost-effective solutions. 

• Investigate cause-and-effect relationships and prepare technical reports summarizing findings and recommendations. 

• Organizes data into clear, actionable formats and presents reports outlining improvement plans and cultural/behavioral changes. 

• Maintains effective partnerships with customers, learning their business to identify risk management objectives and needs. 

• Provides technical support and training to assist with implementation of recommendations and action plans. 

• Actively pursues professional development to better meet customer expectations. 

• May participate in acquiring new business by following up on leads and presenting proposals. 

• Preferred Education: Bachelor's degree in engineering or related field preferred. 

• Experience: Strong background in mechanical systems or loss control engineering. 

• Certifications: NBIC Commission required for posted position, but trainee opportunities available; other relevant certifications a plus. 

Technical Skills:  

• Proficiency in Microsoft Office Suite and general computer systems. 

• Ability to interpret technical drawings and specifications. 

Soft Skills:  

• Strong analytical and problem-solving abilities. 

• Excellent communication and report-writing skills. 

• Ability to work independently and manage multiple priorities. 

Preferred Attributes: 

• Familiarity with property and marine insurance risk assessment. 

• Knowledge of industry codes, standards, and best practices related to equipment breakdown. 

• Experience in client-facing roles with strong relationship-building skills. 

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

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