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Remote Technical Support Manager Jobs in Lafayette, LA

Aggreko

Senior Design Engineer

New Iberia, LA · On-site +1

Manage design, calculate and procurement of power equipment; create layouts, schematics, and BOMs ... Provide technical support on-site and remotely; analyze data to ensure performance compliance.

Priority1

Territory Manager-Remote

Broussard, LA · On-site +1

We hire talented individuals who will provide the best support and can quickly adapt to the rapidly ... The Territory Manager sales position offers potential candidates the opportunity to establish ...

Priority1

Territory Manager-Remote

Lafayette, LA · On-site +1

We hire talented individuals who will provide the best support and can quickly adapt to the rapidly ... The Territory Manager sales position offers potential candidates the opportunity to establish ...

Aggreko

Project Manager, Major Projects

New Iberia, LA · Remote

$130K - $150K/yr

From world-class events that last a few weeks to mining operations and remote communities who rely ... and internal technical service representatives * Travel 40-60 % of time to any area in North ...

Aggreko

Project Manager, Major Projects

New Iberia, LA · Remote

$130K - $150K/yr

From world-class events that last a few weeks to mining operations and remote communities who rely ... and internal technical service representatives * Travel 40-60 % of time to any area in North ...

ForgeFit

Remote Customer Service Specialist

Lafayette, LA · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

InsuraTec

Sales Representative (Remote)

Crowley, LA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Lafayette, LA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Carencro, LA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Abbeville, LA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

New Iberia, LA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Opelousas, LA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Lafayette, LA

Remote Technical Support Manager information

See Lafayette, LA salary details

$28.2K

$82K

$140.9K

How much do remote technical support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote technical support manager in Lafayette, LA is $82,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $99,300.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Lafayette, LA?

For Remote Technical Support Manager jobs in Lafayette, LA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Lafayette, LA look for?

The top searched job categories for Remote Technical Support Manager jobs in Lafayette, LA are:

What cities near Lafayette, LA are hiring for Remote Technical Support Manager jobs?

Cities near Lafayette, LA with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Lafayette, LA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $82,046 per year, or $39.4 per hour.

Remote Services Techinician

Global Data Systems

Lafayette, LA • Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Company Description

Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable & infrastructure, physical & logical security, voice/video/data collaboration, managed network services, data center, cloud computing services, virtualization, data storage solutions, satellite communications, telephony services, wireless mobility, compliance, auditing and professional services. GDS services clients across all primary sectors of public and private sector.

The Global Data Systems MVP Statement

Our Mission: Partner with our clients in the delivery of world-class IT solutions designed to solve business needs and maximize productivity.

Our Vision: Create an exceptional client experience by consistent execution and delivery of client solutions, driving rapid company growth and increased profitability.

Our People: The soul of GDS is our people. As a world-class IT provider, our people are the true market differentiator for GDS in the delivery of advanced IT solutions.


 

Job Description

REMOTE SUPPORT TECHNICIAN

Global Data Systems, a successful growing technology/telecommunications company, is currently seeking Technical Support personnel that have good communication skills and experience in network troubleshooting in the Lafayette area.
ESSENTIAL JOB FUNCTIONS:

  • Provide superior customer service and Tier 1 support end users.
  • Provide troubleshooting and technical support via phone, email, & web based tools.
  • Demonstrate and maintain basic knowledge and certification on technologies related to Microsoft, iDirect, and Cisco .
  • Work independently, as well as, with other engineers and support vendors to diagnose problems and bring about successful resolution within designated Service Level Agreements (SLA's).
  • Candidates should have strong networking knowledge and a CCNA and/or equivalent is a plus.
  • High School diploma and one year of technology related experience working with Personal Computers, Routers, Switches and/or related networks and at least three months of demonstrated customer service experience; OR an equivalent combination of education and experience.

This position comes with a full benefit package which includes health, dental, vision, 401k and other related benefits. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.

Additional Information

APPLY FOR THIS POSITION @ http://www.getgds.com/gdscareers2.cfm!

 
 

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