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Remote Voip Technical Support Jobs in Baton Rouge, LA

Ryder

Maintenance Technical Trainer

Baton Rouge, LA · Remote

$27.75 - $37/hr

Promote and support safety programs. Additional Responsibilities * Performs other duties as ... remote personnel, preferred. * 2 years or more in transportation industry, preferred. * 1 year or ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Baton Rouge, LA

Remote Voip Technical Support information

See Baton Rouge, LA salary details

$13

$25

$42

How much do remote voip technical support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote voip technical support in Baton Rouge, LA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.26 per hour, depending on experience, location, and employer.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What job categories do people searching Remote Voip Technical Support jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Voip Technical Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Remote Voip Technical Support jobs?

Cities near Baton Rouge, LA with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you

Support Services Program Manager / Specialist

3B Staffing LLC

Baton Rouge, LA • Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Support Services Program Manager / Specialist

Location: Baton Rouge, LA (Remote)
The primary work location will be: Contractor Remote Facility but Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite

needs.

Duration: 3 Years

Please share three professional references along with submission

Role Overview

We are seeking an experienced Support Services Program Manager / Specialist to lead large-scale telecommunications modernization initiatives. This senior-level consultant will oversee enterprise voice infrastructure transformation projects, manage strategic telecommunications vendors, and support migration from legacy voice services to modern cloud and VoIP technologies.

The ideal candidate will have extensive experience in telecommunications program management, enterprise voice systems, vendor governance, contract management, and public-sector infrastructure modernization.

Key Responsibilities

Enterprise Voice Modernization

  • Lead statewide voice services modernization initiatives.
  • Manage the complete lifecycle of legacy telecommunications conversion programs.
  • Oversee migration of legacy copper circuits to VoIP and LTE solutions.
  • Coordinate implementation schedules across multiple agencies and vendors.
  • Track milestones and mitigate project risks.

Telecommunications Program Management

  • Lead enterprise telecommunications initiatives from planning through implementation.
  • Develop project roadmaps, schedules, governance documentation, and executive reports.
  • Coordinate stakeholders, executive leadership, and third-party vendors.
  • Manage multiple concurrent modernization projects.

Vendor & Contract Management

  • Serve as the primary liaison between the organization and telecommunications providers.
  • Resolve ordering, provisioning, and service delivery issues.
  • Monitor telecommunications contracts and vendor performance.
  • Support ITBs, RFIs, RFPs, telecommunications contracts, and network service agreements.
  • Ensure vendor compliance with contractual obligations and organizational standards.

Telecommunications Financial Management

  • Lead telecommunications billing audits.
  • Review carrier invoices and identify billing discrepancies.
  • Recommend cost recovery opportunities.
  • Produce financial reports and savings analyses.
  • Support telecom budgeting and forecasting.

VoIP & Network Modernization

Provide leadership for:

  • Enterprise VoIP deployments
  • Unified Communications
  • SIP Services
  • LTE migration
  • Voice infrastructure modernization
  • Centrex migration
  • Telecommunications architecture improvements

Emergency Communications

Support modernization initiatives involving:

  • E911 compliance
  • HELD Protocol
  • Emergency location services
  • Network readiness
  • Regulatory compliance

Training & Knowledge Transfer

  • Develop telecommunications best practices.
  • Train technical staff on voice infrastructure, billing audits, compliance, vendor management, and operational standards.
  • Mentor engineering and operations teams.

Required Technical Skills

Telecommunications

  • Enterprise Voice Systems
  • VoIP
  • SIP
  • Centrex
  • Unified Communications
  • Enterprise Telephony
  • Carrier Services
  • PSTN
  • LTE Voice Services

Networking

  • WAN
  • MPLS
  • Network Infrastructure
  • Voice over IP
  • Routing Fundamentals
  • Telecommunications Architecture

Project Management

  • Enterprise Infrastructure Projects
  • Telecommunications Programs
  • Executive Reporting
  • Risk Management
  • Budget Management
  • Vendor Governance
  • Contract Administration

Financial & Audit

  • Telecom Billing
  • Invoice Reconciliation
  • Cost Recovery
  • Financial Analysis
  • Service Audits
  • Cost Optimization

Mandatory Qualifications

  • 15+ years of telecommunications industry experience.
  • Extensive enterprise telecommunications program management experience.
  • Deep understanding of enterprise voice services.
  • Experience supporting large-scale government or public-sector telecommunications environments.
  • Experience leading enterprise VoIP implementations.
  • Telecommunications billing audit experience.
  • Vendor management experience.
  • Experience managing complex telecommunications contracts.
  • Strong knowledge of telecommunications infrastructure.
  • Experience supporting network modernization initiatives.

Preferred Qualifications

  • Government IT modernization.
  • Public-sector telecommunications.
  • Enterprise network modernization.
  • Copper retirement initiatives.
  • Unified Communications.
  • E911 modernization.
  • HELD Protocol implementation.
  • Telecommunications procurement.
  • IT contract administration.
  • Carrier migration programs.
  • Executive stakeholder management.

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