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Technical Support Jobs in Baton Rouge, LA (NOW HIRING)

NEOGOV

IT Technical Support - Coordinator 1

Jackson, LA · On-site

NEOGOV is seeking an IT Technical Support Coordinator to provide statewide onsite installation, configuration, repair, maintenance, and support for various state-owned devices and systems. The role ...

Immense Networks

Be Seen First

Level Two Technical Engineer

Baton Rouge, LA · On-site

$55K - $75K/yr

Provide advanced remote and on-site networking and infrastructure support. * Troubleshoot and ... Respond to and resolve escalated technical support tickets in a timely manner. * Perform root cause ...

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All JobsTechnical Support JobsTechnical Support Jobs in Baton Rouge, LA

Technical Support information

See Baton Rouge, LA salary details

$13

$25

$42

How much do technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support in Baton Rouge, LA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.26 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Baton Rouge, LA?

The most popular types of Technical Support jobs in Baton Rouge, LA are:

What are popular job titles related to Technical Support jobs in Baton Rouge, LA?

For Technical Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Baton Rouge, LA look for?

The top searched job categories for Technical Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Technical Support jobs?

Cities near Baton Rouge, LA with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,506 per year, or $20.4 per hour.

Technical Support Specialist

Booth and Associates

Baton Rouge, LA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Occupational Summary: As a Technical Support Specialist, you will serve as one of the primary points of contact for all things IT at Booth & Associates' six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office. You will also work with the IT Manager to research solutions to IT issues that arise within the company. This position will be in-office.
Position duties include:
• Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.
• Administer and support the latest versions of Windows and engineering software
• Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees
• Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.
• Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
• Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.
• Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)
• Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues.
• Actively update, maintain and monitor all aspects of computer networks
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Create SOPs for both IT team and employee use for actions, processes, etc.
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Effectively communicate technical concepts to technical and non-technical end-users.
• The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.
Minimum Qualifications:
• Associate degree in Computer Science, Information Technology, Information Security, Networking or any other related field.
• 2 years of applicable experience required
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions
• Familiarity with help desk software's such as EasyVista and Samange is a plus
• Knowledge of remote access desktop programs and how to use them
• Ability to communicate efficiently with employees to learn more about tickets by asking questions and engaging in conversations
• Experience supporting Windows server environments either through work experience, classwork, or home projects.
• Self-starter that can operate independently, but also collaborate with colleagues across multiple offices
Preferred Skills / Nice to Have:
• Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, and EMTP.
• Experience with PowerShell scripting for automation and systems administration.
• Experience administering Microsoft 365 services, including SharePoint, Azure Active Directory, Teams, etc.
• Understanding of cybersecurity best practices, including MFA, endpoint protection, and vulnerability remediation.
• CompTIA A+, Network+, Security+, Microsoft AZ-900, Microsoft SC-900, or other relevant industry certifications.

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