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Technical Support Jobs in Baton Rouge, LA (NOW HIRING)

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Baton Rouge, LA

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

State of Louisiana

IT Technical Architect

Baton Rouge, LA · On-site

$5.8K - $10K/mo

Participates in On-Call rotation providing end-user and technical support after hours, nights, and weekends per the Department's PPM 31, On-Call Pay Policy. * Provides technical expertise and assists ...

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All JobsTechnical Support JobsTechnical Support Jobs in Baton Rouge, LA

Technical Support information

See Baton Rouge, LA salary details

$12

$22

$39

How much do technical support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for technical support in Baton Rouge, LA is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.86 per hour, depending on experience, location, and employer.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What is the job role of technical support?

The role of a technical support professional is to assist users with troubleshooting hardware, software, and network issues. They provide technical guidance, often using remote tools or in-person assistance, and require good communication skills and technical knowledge of relevant systems and tools.

What are the key skills and qualifications needed to thrive as a Technical Support specialist, and why are they important?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a Technical Support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What are Technical Support professionals?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What jobs pay $10,000 a month without a degree?

In technical support roles, high-paying positions can reach $10,000 per month for experienced professionals, especially those with specialized skills in networking, cybersecurity, or cloud services. These roles often require certifications like CompTIA, Cisco, or Microsoft, and may involve working in fast-paced environments or providing remote support. Advancement depends on skill level, certifications, and experience rather than formal degrees alone.

What is the job of technical support?

Technical support involves assisting users with troubleshooting hardware, software, or network issues to ensure proper functioning of technology products. Support specialists often use diagnostic tools, communicate solutions clearly, and may hold certifications in relevant areas. The role typically requires problem-solving skills and customer service abilities.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Baton Rouge, LA? The most popular types of Technical Support jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Technical Support jobs? Cities near Baton Rouge, LA with the most Technical Support job openings:
Technical Support jobs near you
IT Support Specialist - Baton Rouge

IT Support Specialist - Baton Rouge

Bellwether Technology

Baton Rouge, LA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

The Opportunity
Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has earned Bellwether recognition as a "Top Workplace" by The Times-Picayune for seven consecutive years. We are especially proud of this recognition as it's based on feedback from our own team.
We are seeking a proactive, customer-focused Technical Support Specialist to join our team. This role combines onsite client support with field deployments, giving you the opportunity to directly impact client operations and satisfaction.
The Ideal Candidate
The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and collaborating in a fast-paced environment. They bring at least one year of IT help desk or technical support experience (internships or volunteer experience accepted), a customer-first attitude, and the ability to communicate technical concepts clearly to non-technical users. Certifications such as CompTIA A+, Network+, or Security+ are preferred.
This person will be available to be deployed client sites frequently, so the ability to travel to and from client sites is a must.
Your Daily Impact
  • Provide technical support for incidents and requests involving hardware, software, and network issues.
  • Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs.
  • Manage deployments for enterprise-level workstations and tablets.
  • Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers.
  • Collaborate with users to clarify issues, set expectations, and deliver exceptional service.
  • Report client or quality concerns to management for continuous improvement.
  • Perform Active Directory user management and collaborate with teammates to meet service delivery goals.
  • Take on additional responsibilities as assigned.

Measuring Your Success
  • Consistently resolve incidents within agreed-upon service levels.
  • Maintain accurate and timely updates in the ticketing system.
  • Provide excellent customer service that earns positive client feedback.
  • Contribute to team collaboration and uphold Bellwether's service delivery standards.

Beneficial Knowledge
  • Familiarity with current versions of Windows Server.
  • Understanding of networking technologies such as routers, switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols.

Requirements
  • Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted).
  • Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • Valid driver's license, reliable transportation, and willingness to travel to client sites within the region.
  • Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings.
  • Team-oriented mindset and ability to prioritize tasks effectively.
  • Completion of some college coursework in IT, computer science, or a related field (degree preferred).

Compensation & Benefits:
  • Competitive salary and performance-based bonuses
  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid vacation, sick leave, and holidays
  • Certification and mileage reimbursement
  • Professional development opportunities and company-sponsored events
  • Friendly, business-casual work environment

Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.
Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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