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Technical Support Jobs in Baton Rouge, LA (NOW HIRING)

Immense Networks

Be Seen First

Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role ...

GEO Academies

Tech Support

Baker, LA · On-site

$36K - $46K/yr

GEO incubates quality charter schools and then supports their growth and success. GEO-sponsored public charter schools are high academic growth schools and feature a unique K-14 model-full day ...

GEO ACADEMIES LOUISIANA

Tech Support

Baker, LA · On-site

$36K - $46K/yr

GEO incubates quality charter schools and then supports their growth and success. GEO-sponsored public charter schools are high academic growth schools and feature a unique K-14 model--full day ...

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Baton Rouge, LA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

Revel Staffing

IT Help Desk Specialist

Baton Rouge, LA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

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All JobsTechnical Support JobsTechnical Support Jobs in Baton Rouge, LA

Technical Support information

See Baton Rouge, LA salary details

$13

$25

$42

How much do technical support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support in Baton Rouge, LA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.26 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Baton Rouge, LA?

The most popular types of Technical Support jobs in Baton Rouge, LA are:

What are popular job titles related to Technical Support jobs in Baton Rouge, LA?

For Technical Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Baton Rouge, LA look for?

The top searched job categories for Technical Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Technical Support jobs?

Cities near Baton Rouge, LA with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,506 per year, or $20.4 per hour.

Level One Technical Engineer

Immense Networks

Baton Rouge, LA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

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Job description

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.

Responsibilities:

• Provide remote and on-site technical support to end users.

• Troubleshoot basic hardware, software, and network issues.

• Configure and deploy desktops, laptops, printers, and peripheral devices.

• Assist with onboarding/offboarding of users, including account creation and device setup.

• Perform routine maintenance tasks and system updates.

• Monitor and respond to support tickets in a timely and professional manner.

• Escalate unresolved issues to Level Two Engineers when necessary.

• Document support steps, resolutions, and system configurations.

• Maintain asset inventory and assist with equipment tracking.

• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.

Requirements:

• 0–2 years of experience in an IT support or help desk role.

• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).

• Familiarity with Microsoft 365 Administration and Windows operating systems.

• Basic understanding of Active Directory, Azure Active Directory, and user management.

• Strong critical thinking and problem-solving skills.

• Ability to prioritize tasks and respond with a sense of urgency.

• Excellent communication skills and customer service mindset.

• Ability to follow procedures and escalate when appropriate.

• Willingness to learn new technologies and grow within the role.

• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.

Why Join Us?

• Competitive salary and benefits package.

• Opportunities for professional growth and certifications.

• A collaborative and innovative work environment.

• Work on cutting-edge technology solutions for a variety of industries.

Company Description

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.