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Technical Support Jobs in Baton Rouge, LA (NOW HIRING)

Confie

IT Integration Support

Baton Rouge, LA · On-site

$24 - $26/hr

Will provide end-user support and troubleshooting of applications and software Essential Duties & Responsibilities Serve as point of contact within the IT Operations to provide technical support to ...

Chuck E. Cheese

Technical Manager

Baton Rouge, LA · On-site

CEC offers a competitive benefits package designed to support employees nationwide. All employees enjoy access to telemedicine, early wage access, a 401(k) retirement plan, employee meal discounts ...

Chuck E. Cheese

Technical Manager

Baton Rouge, LA

CEC offers a competitive benefits package designed to support employees nationwide. All employees enjoy access to telemedicine, early wage access, a 401(k) retirement plan, employee meal discounts ...

Ineos

Technical Buyer, Materials

Plaquemine, LA

Strategy & Projects Team - provide technical procurement support to business growth projects. * Site Operations - understand requirements, monitor vendor performance, and provide commercial support ...

INEOS

Technical Buyer, Materials

Plaquemine, LA · On-site

Strategy & Projects Team - provide technical procurement support to business growth projects. * Site Operations - understand requirements, monitor vendor performance, and provide commercial support ...

Career Search

Technical Inside Sales

Baton Rouge, LA

For more than 25 years, we have partnered with customers throughout the Southeast, delivering high-quality products, technical expertise, innovative solutions, and exceptional customer support. Our ...

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All JobsTechnical Support JobsTechnical Support Jobs in Baton Rouge, LA

Technical Support information

See Baton Rouge, LA salary details

$13

$25

$42

How much do technical support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support in Baton Rouge, LA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.26 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Baton Rouge, LA? The most popular types of Technical Support jobs in Baton Rouge, LA are:
What are popular job titles related to Technical Support jobs in Baton Rouge, LA? For Technical Support jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Baton Rouge, LA look for? The top searched job categories for Technical Support jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Technical Support jobs? Cities near Baton Rouge, LA with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,025 per year, or $25 per hour.

IT Integration Support

Confie

Baton Rouge, LA • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Pay Range:
  • $24.00 - $26.00 / Hour

Our Perks & Benefits:_
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • Performance-based bonuses to reward your contributions*
  • Paid time off to recharge and maintain a healthy work-life balance
  • Flexible work options, including remote and hybrid opportunities, if eligible
  • Retirement Plan (401k) with company-matched contributions
  • Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
  • Fitness Reimbursement - up to $15/month for gym memberships
  • Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
  • Employee Assistance Program - confidential support for personal or professional challenges, at no cost
  • Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Purpose
Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software
Essential Duties & Responsibilities
Serve as point of contact within the IT Operations to provide technical support to end-users
Help users on a day-to-day basis with IT-related issues
Computer repair and troubleshooting
Troubleshoot software and network issues
Troubleshoot basic Active Directory/Window Domain issues
Perform proactive maintenance in PCs and Printers
Configure and install PCs, printers, and scanners
Perform first-level problem determination and resolution
Escalate unresolved issues to appropriate team members
Monitor and follow up on outstanding issues and update users on the current status
Assist with special projects as needed
Consistently meet or exceed requirements/performance criteria
Qualifications and Education Requirements
Field Technician experience
Ability to travel up to 50%
Cisco and Networking experience
Basic Microsoft Windows/Microsoft 0365 environment
Experience with Asset Management and ITSM Platforms
Excellent attitude and interpersonal skills
Communicate effectively and professionally with all levels of personnel
Detail and customer service-oriented
Problem-solving skills to resolve issues
Must be willing to work outside normal business hours as needed
Must have strong Microsoft Windows 10 hands-on experience
English fluency
Valid Drivers License
Ability to Travel via Airline
Preferred Skills
Bilingual in English/Spanish preferred
Citrix/iGEL experience
2 Years experience with IT Support
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Notice
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at employeerelations@confie.com
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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About Confie

Sourced by ZipRecruiter

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Huntington Beach, CA, US

Year founded

2008

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