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Remote Technical Support Manager Jobs in Delaware

ITW Avery Weigh-Tronix

Dillon Product Manager

DE · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

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All JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Delaware

Remote Technical Support Manager information

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$29.5K

$86K

$147.6K

How much do remote technical support manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for remote technical support manager in Delaware is $85,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $104,100.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Delaware? For Remote Technical Support Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Delaware look for? The top searched job categories for Remote Technical Support Manager jobs in Delaware are:
What cities in Delaware are hiring for Remote Technical Support Manager jobs? Cities in Delaware with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Remote Engineering Manager - Service Contact Center

Remote Engineering Manager - Service Contact Center

Agilent

Wilmington, DE • Remote

$101K - $178K/yr

Full-time

Posted 2 days ago

Agilent Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

110th of 521 rated manufacturers

Job description

Job Description

Agilent is seeking a Remote Engineering Manager to lead a team of Remote Service Engineers (RSEs) responsible for delivering high-quality remote technical and application support across Agilent's instrument and software portfolio. This role drives customer satisfaction, operational excellence, and revenue growth by enabling fast, accurate issue resolution while developing a high-performing, globally aligned team.

The manager operates within Agilent's Customer Service Organization (CSO), supporting Online Technical Support (OTS) functions and partnering closely with Field Service Engineers (FSEs), Scheduling, and Commercial teams.

Key Responsibilities:

  • Lead, coach, and develop a team of Remote Service Engineers across multiple skill levels (Associate Master)
  • Build a sustainable talent pipeline (entry-level growth, internal promotion, expert retention)
  • Drive employee engagement, retention, and career progression
  • Establish clear performance expectations and conduct regular coaching, case reviews, and development planning
  • Model Agilent Leadership Expectations, fostering a culture of accountability, ownership, and continuous improvement
  • Ensure timely and effective remote resolution of hardware, software, and application issues
  • Drive improvements in case resolution time, first-time fix rates, customer satisfaction / CX feedback
  • Ensure consistent, high-quality customer interactions across phone, email, and digital channels
  • Partner with Field Service and Scheduling teams to ensure seamless customer handoffs
  • Oversee support for Agilent's instrument and software portfolio, including Analytical instrumentation platforms (e.g., LC, GC, spectroscopy, cell analysis, etc.), associated software platforms, applications, and workflows,
  • Ensure team capability across hardware troubleshooting, software diagnostics, scientific application support
  • Drive knowledge management (IKB, documentation, standard solutions)
  • Own team performance against key KPIs
  • Ensure consistent CRM usage and case documentation standards
  • Identify trends and implement corrective actions to improve performance
  • Support revenue and commercial success
  • Drive process improvement and transformation
  • Ensure cross functional collaboration
Qualifications

Bachelor's or master's Degree or University Degree or equivalent plus directly relevant experience as a manager, supervisor and/or individual contributor.
Requires proven skills in leading/managing the execution of processes, projects and tactics.

Experience with SAP CRM, C4C, Sinch or similar tools preferred.

Additional Details

La fourchette salariale au Canada de ce poste est de 101,184.00$ a 178,500.00$ CA par an, et le titulaire est admissible a des primes, a des actions et a des avantages sociaux. Nos fourchettes salariales sont determinees en fonction du role, du niveau et de l'emplacement. A l'interieur de la fourchette, la remuneration individuelle est determinee par le lieu de travail et d'autres facteurs, notamment les competences liees a l'emploi, l'experience et les etudes ou la formation pertinentes. Au cours du processus d'embauche, un recruteur peut fournir des renseignements sur l'echelle salariale particuliere d'un lieu de travail donne. Vous trouverez des renseignements complementaires a https://careers.agilent.com/locations/americas/canada.This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 3, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $111,840.00 - $209,700.00/yr USD in the US, or $101,184.00 - $178,500.00/yr CAD in Canada, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

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