ZipRecruiter

Log In

2

Remote Technical Support Manager Jobs in Delaware

Waters Corporation

Rheology Sales Specialist

New Castle, DE · Remote

$21.75 - $29.50/hr

Support revenue growth by directly engaging in opportunity development, technical qualification ... Partner with Product Management and Marketing to develop and execute gotomarket strategies for new ...

Waters Corporation

Rheology Sales Specialist

New Castle, DE · On-site +1

$21.75 - $29.50/hr

Support revenue growth by directly engaging in opportunity development, technical qualification ... Partner with Product Management and Marketing to develop and execute gotomarket strategies for new ...

Agilent

Community Operations Intern

Wilmington, DE · On-site +1

$19 - $24/hr

You will work closely with product managers, content specialists, and technical support teams to enhance community experiences and streamline operations. Key Responsibilities * Assist in managing the ...

next page

Showing results 1-20

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Delaware

Remote Technical Support Manager information

See Delaware salary details

$29.5K

$86K

$147.6K

How much do remote technical support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote technical support manager in Delaware is $85,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $104,100.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Delaware?

For Remote Technical Support Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Delaware look for?

The top searched job categories for Remote Technical Support Manager jobs in Delaware are:

What cities in Delaware are hiring for Remote Technical Support Manager jobs?

Cities in Delaware with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Managed Services Support Administrator

Dover, DE • Remote

cookboardman
See more jobs at cookboardmanexternal

Full-time

Re-posted 4 days ago

Job description

The Managed Services Administrator provides technical support and remote administration for managed and hosted access control systems supporting commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This position serves as a key resource for customers, field technicians, internal teams, and third-party integrators by managing access control systems, troubleshooting issues remotely, and providing subject matter expertise. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including potential overtime or weekend work as needed to support nationwide and international customers.

Essential Functions

  • Provide customer support and remote administration for managed and hosted access control systems.
  • Provide remote support to field technicians during commissioning and service
  • Review system implementation with customers and ensure compliance with customer requirements
  • Communicate issues with Installation and/or Service teams as necessary
  • Complete work orders, recording time and materials uses accurately
  • Provide administration of Acre Feenics access control software for hosted and managed access control customers

Minimum Qualifications

  • Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar
  • Experience in configuring access control and surveillance systems
  • High school diploma or equivalent

Knowledge, Skills and Abilities 

  • Demonstrated computer skills including an understanding of networks and topology
  • Excellent interpersonal skills, including external and internal communication (written and verbal) skills
  • Demonstrate a desire to learn the industry that CBX Solutions serves
  • Willing and able to work a flexible schedule when required to meet our customers’ needs (potential nights, weekends, over-night, etc.)
  • Present oneself in a professional and neat manner
  • Solid organization, attention to detail and multi-tasking skills

Physical Demands

Spends more than 2/3 of time sitting.  Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds. 

Work Environment 

General office environment.  However, may require driving to project sites. Worker is subject to occasional heavy lifting.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply