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Remote Technical Support Manager Jobs in Delaware

Synectics Inc

Field Service Controls Engineer

Newark, DE · Remote

$80K - $110K/yr

  • Medical

  • Retirement

Provide remote technical support to field technicians to assist with system troubleshooting and repairs. * Travel to customer sites to support field technicians and resolve escalated technical issues ...

Iff

Technical Service Account Manager

Wilmington, DE · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

Johnson Controls

Channel Account Manager- HVAC

Newark, DE · Remote

$97K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical support and guidance to Wholesale customers. * Stay up to date on industry trends ... MM1 #LI-Remote Johnson Controls International plc. is an equal employment opportunity and ...

Bread Financial

Senior Technical Product Owner

Wilmington, DE · On-site +1

$115K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager and above Direct Reports : 0 Work Environment * Normal office environment. (Remote or ... Bread Financial supports the overall wellness of our associates with a diverse suite of benefits ...

Waters Corporation

Rheology Sales Specialist

New Castle, DE · Remote

$21.75 - $29.50/hr

Support revenue growth by directly engaging in opportunity development, technical qualification ... Partner with Product Management and Marketing to develop and execute gotomarket strategies for new ...

Perdue Farms

Engineering Project Manager

Millsboro, DE · Remote

$78K - $116K/yr

... systems, technical maintenance support, environmental initiatives, and energy utilization ... Ability to travel to remote facilities and project sites, with frequent and extensive travel ...

Waters Corporation

Rheology Sales Specialist

New Castle, DE · On-site +1

$21.75 - $29.50/hr

Support revenue growth by directly engaging in opportunity development, technical qualification ... Partner with Product Management and Marketing to develop and execute gotomarket strategies for new ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Delaware

Remote Technical Support Manager information

See Delaware salary details

$29.5K

$86K

$147.6K

How much do remote technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote technical support manager in Delaware is $85,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $104,100.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Delaware?

For Remote Technical Support Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Delaware look for?

The top searched job categories for Remote Technical Support Manager jobs in Delaware are:

What cities in Delaware are hiring for Remote Technical Support Manager jobs?

Cities in Delaware with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Field Service Controls Engineer

Synectics Inc

Newark, DE • Remote

$80K - $110K/yr

Full-time

Medical, Retirement

Posted 24 days ago

Job description

Roles & Responsibilities:

  • Design and build complete automation control systems from scratch.

  • Develop custom programs for PLCs, HMIs, and VFDs across multiple automation platforms.

  • Diagnose and resolve complex automation and controls issues that require advanced troubleshooting.

  • Provide remote technical support to field technicians to assist with system troubleshooting and repairs.

  • Travel to customer sites to support field technicians and resolve escalated technical issues when needed.

  • Design automation systems and develop technical solutions while working independently from home between projects.

  • Research automation hardware and evaluate components for system applications.

  • Prepare and maintain technical documentation related to automation systems and projects.

Qualifications:

  • 5+ years of hands-on automation controls experience, with real, from-scratch programs.

  • Proficiency (or the ability to quickly get there) across major platforms: RSLogix 5000, FactoryTalk Studio, TIA Portal, DirectSoft, and others.

  • Strong troubleshooting skills with a DMM, laptop, and advanced test equipment.

  • Strong reading comprehension, with the ability to program an unfamiliar device using the manual alone.

  • Willingness to travel to customer sites on short notice and respond after hours for true emergencies.

  • A high level of personal integrity and the self-discipline to work without supervision.

Benefits:

  • Base salary plus a quarterly bonus.

  • A company laptop pre-loaded with licensed VMs for every major automation platform, plus premium diagnostic gear.

  • Vehicle program: mileage reimbursement and a company EZ-Pass.

  • 401(k) and health insurance.

Company Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities