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Remote Ai Support Jobs in Delaware (NOW HIRING)

AI Adoption Specialist

Wilmington, DE ยท On-site +1

$35 - $45/hr

Support the implementation of AI use cases using approved enterprise AI tools. Contribute to the ... remote candidates will be considered. This role requires access to U.S. export-controlled ...

... home, supported by tools like our in-house EMR and AI-assisted SOAP notes that help you focus on ... This is a flexible, remote opportunity ideal for veterinarians looking to pick up additional work ...

... home, supported by tools like our in-house EMR and AI-assisted SOAP notes that help you focus on ... This is a flexible, remote opportunity ideal for veterinarians looking to pick up additional work ...

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Remote Ai Support information

What are the key skills and qualifications needed to thrive as a Remote AI Support specialist, and why are they important?

To thrive as a Remote AI Support specialist, you need a solid understanding of AI concepts, troubleshooting skills, and experience with customer support, often supported by a relevant degree or technical certification. Familiarity with ticketing systems, remote desktop tools, knowledge bases, and platforms like Slack or Zendesk is typically required. Strong communication, problem-solving abilities, and patience help you stand out when assisting diverse clients virtually. These skills are crucial for effectively resolving technical issues, ensuring customer satisfaction, and maintaining smooth operations in remote environments.

What is the difference between Remote Ai Support vs Remote Customer Support?

AspectRemote Ai SupportRemote Customer Support
Required CredentialsTechnical knowledge, AI tools familiarityCommunication skills, customer service experience
Work EnvironmentAI platforms, software toolsCustomer interaction channels (phone, chat, email)
Industry UsageTech, AI development companiesRetail, service industries, e-commerce
Common Search IntentTechnical AI support rolesCustomer service jobs

Remote Ai Support involves assisting users with AI tools and platforms, requiring technical skills and familiarity with AI technologies. In contrast, Remote Customer Support focuses on resolving customer inquiries through communication channels, emphasizing interpersonal skills. While both roles are remote and industry-related, they serve different functions within organizations.

What is a Remote AI Support job?

A Remote AI Support job involves assisting customers, clients, or internal teams with issues related to artificial intelligence products or services, all while working remotely. These professionals may help troubleshoot AI tools, answer technical questions, provide product guidance, and escalate complex issues to specialized teams. They often use chat, email, or video calls to communicate, and may work for technology companies, SaaS providers, or startups. Strong communication skills, technical literacy, and familiarity with AI concepts are typically required.

What are some common challenges faced by Remote AI Support professionals, and how can they be effectively managed?

Remote AI Support professionals often encounter challenges such as troubleshooting complex AI systems without direct physical access, managing effective communication with clients or team members across different time zones, and staying updated with rapidly evolving AI technologies. To manage these challenges, it's important to maintain clear documentation, leverage remote collaboration tools, and prioritize continuous learning. Establishing regular check-ins with the team and creating a structured workflow can also help ensure smooth support operations and timely issue resolution.
What are popular job titles related to Remote Ai Support jobs in Delaware? For Remote Ai Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Ai Support jobs in Delaware look for? The top searched job categories for Remote Ai Support jobs in Delaware are:
What cities in Delaware are hiring for Remote Ai Support jobs? Cities in Delaware with the most Remote Ai Support job openings:
Senior Information Security Analyst

Senior Information Security Analyst

CSC (Corporation Service Company)

Wilmington, DE โ€ข Remote

Full-time

PTO

Posted 14 days ago


Job description

Senior Information Security Analyst

Wilmington, DE

Monday - Friday 8:00 am - 5:00 pmย 

Remote

The Information Technology Risk Oversight (ITRO) function, within CSC Legal, Risk & Compliance Global Shared Services, is seeking to expand its dynamic second-line IT risk oversight team with the addition of a Senior Information Security Analyst.

This role is a key component of the broader Risk Management and Governance frameworks and will play a pivotal part in the continued maturation and embedding of the Enterprise Risk Management (ERM) framework. The position will focus on the oversight and management of current and emerging risks across Technology, Data, Cyber, and Artificial Intelligence (AI).

The role is suited for an Information Security professional with proven second/third line oversight experience in Technology risk management and/or Technology audit in financial services. The successful candidate must have subject matter expertise in InfoSec and Cyber risk and the ability handle a variety of Tech/Cyber assurance projects across various domains.ย 

Some of the things you'll be doing:

  • Promote good risk management practices and governance across the organization in line with CSC Enterprise Risk management Framework (ERMF). This includes close cooperation with Enterprise Security and Business Unit technology teams.ย 
  • Ensure enterprise risk management requirements are incorporated into enterprise and product governance forums andย provide independent challenge to technology and business leaders on risk posture.
  • Provide risk advisory for new product launches, technology and AI adoptions and vendor integrationsย 
  • Support and guide risk and control owners during initial control design of in-house and third party applications and emerging technologies including AIย 
  • Support and drive compliance with regulatory expectations.ย 
  • Provide 1st line teams with the necessary tools (policy, standards, templates, advice and guidance) to embed a structured, consistent way of risk identification, evaluation, monitoring and reporting across Cyber Security, Technology, Data and AI risk taxonomies.ย 
  • Participate and/or facilitate IT & cyber risk assessments and deep dives across key systems and applications including third party systems and SaaS solutionsย 
  • Partner with Enterprise Security and BU Technology teams to ensure risks are properly recorded, tracked and remediated in CSC global GRC tool.ย 
  • Participate and drive the development of risk action and mitigation plans including root cause analysis.
  • Promote and support the development of appropriate control frameworks to ensure Cyber security, Technology, Data and AI risks are managed responsibly
  • Driving firm-wide risk policy enhancements, consistent distribution of the policies, oversight of policy implementation and procedure/standard alignment
  • Ongoing assessment and recalibration of the global risk appetite across business units, shared services ย and locations across CSC
  • Targeted and thematic risk management deep dives. Undertake planned second line risk assessments, application control reviews and third party risk management.ย 
  • Assist with Executive and Board level risk reporting on Information Security and Technology themes.ย 

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What technical skills, experience and qualifications do you need?

  • Critical thinking, with a willingness to learn, grow, and challenge status quo.
  • Self-starter with proven track record on managing demands.
  • Minimum of 7 years' experience in Information Security and/or Technology Risk management within financial services ideally within regulated environments.ย 
  • Relevant certification(s) e.g. CISSP, CISM, CRISC or CISAย 
  • Deep experience or equivalent experience in technology risk management, information security and cyber with a focus on risk identification, assessment and mitigationย 
  • Experience with industry frameworks such as COSO, COBIT, ISO27001, NIST and other including a solid understanding of the 3 lines of defense model.
  • Knowledge of Operational resilience regulations and guidelines including DORA
  • Hands-on experience in targeted and thematic risk management deep dives from planning, scheduling and execution with good written and communication skills to all levels of management.ย 
  • Experience in using and implementing solutions with AI tools such as Claude Code / Github Copilot is an advantage.
  • Data management and governance experience ideal but not essential, however an interest to grow personally as the company mature.ย 
  • Results orientated. A self-starter with a commitment to challenge the status quo and help drive the risk management agenda forward in partnership with colleagues across all lines of defense
  • Stakeholder management. The successful candidate will have excellent interpersonal skills and the ability to communicate well at all levels of the organization

#CSC #CSCCareers #LI-HL1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.ย 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.