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Remote Technical Support Contractor Jobs in Washington

One Federal Solution

IT Specialist

Washington, DC · On-site +1

Provide administrative and technical support to Government and contractor personnel supporting IRS ICAM operations. * Support documentation planning and project administration activities. * Provide ...

One Federal Solution

IT Specialist

Washington, DC · Remote

Provide administrative and technical support to Government and contractor personnel supporting IRS ICAM operations. * Support documentation planning and project administration activities. * Provide ...

iMedX, Inc.

Medical Billing Manager

Edgewater, MD · On-site +1

$51K - $68K/yr

Lead and mentor remote billing contractors, ensuring quality and efficiency. * Serve as the main ... Interview, onboard, and support contractor development. * Collaborate with leadership on client ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements.

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements.

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

IBTCI

Contract Specialist Consultant

Vienna, VA · Remote

Business Development / Remote Technical Point of Contact: Vice President Type: Consultant ... Essential Duties/Tasks and Responsibilities Contracting and Procurement Support * Develop ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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Remote Technical Support Contractor information

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are the most commonly searched types of Technical Support Contractor jobs in Washington? The most popular types of Technical Support Contractor jobs in Washington are:
What are popular job titles related to Remote Technical Support Contractor jobs in Washington? For Remote Technical Support Contractor jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Contractor jobs in Washington look for? The top searched job categories for Remote Technical Support Contractor jobs in Washington are:
What cities in Washington are hiring for Remote Technical Support Contractor jobs? Cities in Washington with the most Remote Technical Support Contractor job openings:
Remote Technical Support Contractor jobs near you

IT Specialist

One Federal Solution

Washington, DC • On-site, Remote

Full-time

Posted 29 days ago

Job description

One Federal Solution is seeking an IT Specialist to support a Government Client and Identity, Credential, and Access Management (ICAM) program operations. The selected individual will provide administrative and technical support to Government leadership and contractor personnel supporting nationwide credentialing operations and Administrative IT Support Services activities.
IT Specialist Tasks and Duties:
  • Provide administrative and technical support to Government and contractor personnel supporting IRS ICAM operations.
  • Support documentation planning and project administration activities.
  • Provide general office support and coordination activities.
  • Support executive administrative functions and office operations.
  • Assist with workforce planning and coordination activities.
  • Support event planning and administrative activities.
  • Support office relocation planning and office transition activities as required.
  • Coordinate office administration and support activities in changing office environments.
  • Report directly to client personnel and support client operations as required.
  • Support Administrative IT Support Services activities and requirements.
  • Monitor and assess program performance measures and operational metrics.
  • Analyze work streams and support process improvement initiatives.
  • Monitor compliance with mandatory administrative requirements.
  • Prepare presentations, reports, and briefing materials.
  • Facilitate meetings, workgroups, and collaborative sessions.
  • Support data management and analysis activities.
  • Record meeting minutes and maintain action item trackers.
  • Respond to email inquiries and support program communications.
  • Support contractor reporting requirements and documentation activities.
  • Provide support to IRS Headquarters personnel as requested.

IT Specialist Qualifications:
  • High School Diploma is required. Four (4) years of directly related experience may be substituted in lieu of the education requirement.
  • Experience supporting federal administrative, technical, or program support activities.
  • Knowledge of HSPD-12 directives, PIV credentialing, FIPS 201, Public Key Infrastructure (PKI), and Federal Identity, Credential, and Access Management (FICAM) principles.
  • Experience supporting credential issuance and maintenance operations.
  • Experience using the USAccess system and supporting federal credentialing environments.
  • Familiarity with Fixed and Mobile Credentialing Units, Fargo printers, laptops, desktops, copier and multifunction devices, and Light Activation Kits.
  • Strong analytical skills and ability to work independently on assigned tasks.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Knowledge of Microsoft Access, Word, PowerPoint, SharePoint, and Excel is required.
  • PMP certification is preferred.
  • Must be available during Eastern Time business hours to support IRS meetings and reporting requirements.
  • Must be located within 50 miles of IRS Headquarters in Washington, DC.
  • Must be able to report on-site to IRS Headquarters as requested by the Government.
  • Must be eligible to obtain and maintain IRS staff-like access under the IRS Minimum Background Investigation (MBI) standard, including a National Agency Check with Inquiries (NACI), tax compliance review, and credit check.
  • Must be a U.S. Citizen or Lawful Permanent Resident in accordance with position requirements.
  • Must remain compliant with federal tax obligations.
  • Must complete required IRS security training and maintain an active PIV or SmartID credential where applicable.

About One Federal Solution
One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.

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