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Remote Technical Support Contractor Jobs in Washington

Business Development / Remote Technical Point of Contact: Vice President Type: Consultant ... Essential Duties/Tasks and Responsibilities Contracting and Procurement Support * Develop ...

Field Application Engineer

Vienna, VA · On-site +1

$54K - $81K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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Remote Technical Support Contractor information

What does a Remote Technical Support Contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Contractor, and why are they important?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by Remote Technical Support Contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are the most commonly searched types of Technical Support Contractor jobs in Washington? The most popular types of Technical Support Contractor jobs in Washington are:
What are popular job titles related to Remote Technical Support Contractor jobs in Washington? For Remote Technical Support Contractor jobs in Washington, the most frequently searched job titles are:
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What cities in Washington are hiring for Remote Technical Support Contractor jobs? Cities in Washington with the most Remote Technical Support Contractor job openings:

Contract Specialist Consultant

IBTCI

Vienna, VA • Remote

Other

Posted 18 days ago


Job description

Integrated Business & Technical Consultants, Inc. (IBTCI), a U.S. based international development consulting company established in 1987, has worked in over one hundred countries and implemented over three hundred projects. IBTCI serves government agencies, private sector companies and several donor agencies. IBTCI specializes in Third Party Monitoring across many sectors including, but not limited to, conflict and crisis, democracy and governance, economic growth, education, environment, and global health.

Assignment Title: Contract Specialist Consultant

Department/Location: Business Development / Remote

Technical Point of Contact: Vice President

Type: Consultant

Classification: Consultancy

Clearance required: N/A

Overview:

Integrated Business & Technical Consultants, Inc. (IBTCI) is seeking a highly experienced Contract Specialist Consultant to provide strategic and operational support across federal contracting, procurement, pricing, compliance, and proposal development activities. The consultant will serve as a subject matter expert, advising senior leadership, business development teams, and project staff on contract administration, acquisition planning, pricing strategies, and regulatory compliance.

The consultant will support both corporate and project-specific needs, ensuring adherence to applicable U.S. Government regulations and industry best practices.

Essential Duties/Tasks and Responsibilities

Contracting and Procurement Support

  • Develop acquisition and procurement packages and supporting documentation, including Statements of Work (SOWs), market research reports, evaluation criteria, independent cost estimates, justifications, and approval memoranda.
  • Provide guidance throughout the procurement lifecycle, from planning and solicitation development through evaluation, award, and post-award administration.
  • Review and advise on subcontract agreements, consultant agreements, vendor contracts, and teaming arrangements.
  • Support contract negotiations with clients, subcontractors, vendors, and consultants.

Pricing and Cost Proposal Development

  • Conduct cost and price analyses related to labor, materials, equipment, travel, and other proposal cost elements.
  • Review and validate pricing assumptions, indirect cost applications, and proposal budgets.
  • Provide recommendations on pricing methodologies, proposal strategies, and cost competitiveness.
  • Ensure pricing submissions comply with applicable regulations, including the Federal Acquisition Regulation (FAR), Cost Accounting Standards (CAS), and other relevant U.S. Government requirements.
  • Support proposal teams in developing compliant and competitive cost proposals for federal and international donor-funded opportunities.

Compliance and Advisory Services

  • Serve as a trusted advisor to IBTCI leadership on contractual, regulatory, and corporate compliance matters.
  • Provide guidance on compliance with FAR, DFARS regulations, State Department requirements, and other applicable contractual frameworks.
  • Review policies, procedures, and business practices to identify compliance risks and recommend corrective actions.
  • Assist in the development and enhancement of corporate contracts, procurement, and pricing policies and procedures.

Strategic Support

  • Participate in proposal strategy sessions and management discussions, providing recommendations on contracting approaches, pricing strategies, risk mitigation, and compliance considerations.
  • Advise Business Development and operational teams on contract types, pricing structures, and procurement approaches for new business opportunities.
  • Support organizational efforts to strengthen contract management practices and operational efficiencies.

Minimum Requirements:

  • Minimum 10 years of progressively responsible experience in U.S. Government contracting, procurement, pricing, and compliance.
  • Demonstrated expertise with FAR, DFARS, CAS, and other federal acquisition regulations.
  • Significant experience in contract drafting, interpretation, negotiation, and administration.
  • Proven experience supporting federal proposal development, including cost proposal preparation and review.
  • Strong understanding of indirect rate structures, cost realism, price analysis, and competitive pricing strategies.
  • Experience supporting international development, professional services, or government contracting organizations preferred.
  • Excellent analytical, communication, and stakeholder management skills.
  • Ability to work independently and provide high-quality advisory services with minimal supervision.

Education: Bachelors Degree in International Affairs, International Development, Economics, Business Administration, English or related field.

Working Environment: Remote

Physical Requirements: This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 20 lbs.

Supervisory Responsibility: This position does not supervisory responsibilities.

Travel: N/A

Work Authorization: Candidate must be authorized to work in the U.S.A. Visa sponsorship is not available for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

No phone calls please. All candidates will be contacted, but only final candidates for particular activities will be contacted.

About the Organization:

IBTCI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws. We prohibit and do not tolerate any form of discrimination or harassment.

IBTCI is an Equal Employment Opportunity (EEO) employer. This means that IBTCI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex (gender and gender identity), sexual orientation, national origin, age, protected veteran status, disabled status, genetic information, or any other classification protected by applicable anti-discrimination laws. We prohibit discrimination and harassment in all employment practices and decisions, and we comply with all applicable federal, state, and local nondiscrimination laws.

If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process or are limited in the ability, or unable to use the online application system and need an alternative method for applying, you may contact Talent Acquisition at talentacquisition@ibtci.com.