Remote Technical Support Contractor Jobs in Washington

Cayenta, a division of Harris; is seeking a Technical Consultant who will join our dynamic Managed Services & Technical Operations team.

The role is to play a role in progressing our managed services and technical operations strategy.

We're seeking a consultant with a proven track record of managing ERP/CIS systems in on-premises and/or cloud environments. Experience with database solutions, automation tools, and scripting is highly desirable.

You will play a critical role in maintaining highly available ERP/CIS systems, ensuring reliability, security, and stability. This role will collaborate closely with other team members and departments within Cayenta to deliver robust and efficient solutions.

You will report to the Manager, Managed Services & Technical Operations, with a preference for candidates based in Canada.

This remote role welcomes candidates anywhere in Canada and the US. Preference will be given to candidates who can work in PST timezone.

Salary:

75K - 85K CAD

53K - 61K USD

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Manage multiple ERP or customer information systems simultaneously as the primary or secondary consultant (primarily on-prem customers to start, and then Azure)
• System and database administration (SQL Server), some Oracle
• Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment
• Troubleshooting and ad-hoc support (issue triage and resolution, tracking via ticketing system) and regular administration tasks (product releases, patching, updates)
• Be part of 24x7 on-call rotation, when required
• Perform weekend activities, when required
• Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained
• Deliver monthly reports containing key and relevant details about the system, when required

Once support for on-prem customers is established, eventually support or co-lead complex implementation projects on Azure as follows

• Help maintain highly available cloud infrastructure solutions on Azure (Linux virtual machines, database services, securing network security groups)
• Help maintain Microsoft Azure virtual machines and services (single sign-on, storage, key vault)
• Help ensure all cloud infrastructure is administered with emphasis on availability, reliability, security, and scalability
• Be proactive and help develop automation tools and scripts for deployment, monitoring, and maintenance on Azure
• Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems
• Co-lead or support disaster recovery systems for Azure
• Manage user permissions, single sign-on and password management, Active Directory group policy or Microsoft Azure policies (such as conditional access)

Other tasks include

• Create, update, and improve internal documentation and guides
• Attend daily team calls for delivery, deployment, and improvement of services
• Prepare and participate in knowledge transfer and training sessions with other team members and staff
• Work with other members of the Managed Services team, Cayenta support, business intelligence, and development groups to identify and resolve problems
• Contribute to internal projects as needed

What we are looking for:

• 3 or more years of technical support, system administration, or managed services experience or education
• Experience or solid knowledge of Microsoft SQL Server
• Some experience or knowledge of Azure
• Flexibility to work on weekends (either Tuesday to Saturday or Sunday to Thursday), when required
• Team player, capable of working as part of a team and independently with minimal supervision
• Passion for providing excellent customer service and experience
• Desire to look for opportunities to continually improve
• Takes initiative and enjoys learning through self-study and collaborative teamwork
• Strong analytical skills and technical acumen
• Experience with Apache Tomcat, Tomcat hardening, and SSL certificates
• Excellent written and verbal communication skills
• Strong time-management skills to meet competing deadlines
• Experience using Jira, TeamSupport, or equivalent tools

What would make you stand out:

• Experience with managed services
• Experience with both Microsoft SQL Server and Oracle administration
• Certifications such as CompTIA+, Network+, Security+, AZ-104, or AZ-305
• Experience with cloud services and virtualization technologies
• Strong communication skills and ability to explain technical concepts to non-technical users
• Experience with scripting and automation using PowerShell, Shell, Azure Command-Line Interface, or similar tools
• Experience with TCP/IP networking
• Project delivery on Azure
• Previous working experience in the utility industry is desirable

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Cayenta:

Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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