ZipRecruiter

Log In

2

Remote Technical Support Agent Jobs (NOW HIRING)

PAR Technology

Technical Support Agent

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call ... Remote (U.S.-based) Reports To: Technical Support Manager What We're Looking For: Requirements ...

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

About the job Remote Chat Support Agent This is a remote position open to residents of the United ... and technical issues - Troubleshoot and resolve customer complaints in a timely and efficient ...

FusionTek

Remote Technical Support Engineer II

$30 - $35/hr

As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Provide remote and onsite support for client environments. Infrastructure & Systems Administration

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

Remote Chat Support Agent This is a remote position open to residents of the United States only ... and technical issues * Troubleshoot and resolve customer complaints in a timely and efficient ...

Cross Border Talents

Polish Remote Customer Support Agent

$19.25 - $25.50/hr

Polish Remote Customer Support Agent Plovdiv, Bulgaria Or refer someone Job Openings Polish Remote Customer Support Agent Job Opportunity: Customer Support Agent Portuguese Speaker We are hiring for ...

Stratus

Technical Support Representative L2

Partner with our AI support agent (Fin) by reviewing its performance, handling its escalations, and ... Comfortable thriving in a remote-first, fast-paced environment. Nice to Have * Familiarity with MEP ...

Remote Recruitment

Live Chat Support Agent

$19.25 - $25.50/hr

R23 000 - R25 000 per month Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa. Role Overview You will be the first person a UK customer speaks ...

next page

Showing results 1-20

All JobsRemote JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsRemote Technical Support Agent Jobs

Remote Technical Support Agent information

See salary details

$10

$19

$30

How much do remote technical support agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a remote technical support agent?

Remote Technical Support Agents are professionals who assist customers or employees with technical issues related to software, hardware, networks, or other technology, all while working from a remote location. They communicate with users via phone, email, or chat to diagnose problems, provide troubleshooting steps, and resolve technical issues. These agents often work for IT service providers, software companies, or large organizations and may support a variety of devices and systems. Their role is crucial for maintaining productivity and minimizing downtime by offering timely support from anywhere.

How do remote technical support agents typically collaborate with other teams to resolve complex customer issues?

Remote Technical Support Agents often work closely with engineering, product, and quality assurance teams to resolve complex or escalated issues that go beyond standard troubleshooting. Regular virtual meetings, ticket escalation systems, and internal chat platforms are commonly used to facilitate communication and share critical information. This collaborative approach ensures that customer concerns are addressed efficiently and that feedback from support interactions can help improve products and services. Building strong relationships and clear communication channels with cross-functional teams is key to success in this role.

What are the key skills and qualifications needed to thrive as a remote technical support agent, and why are they important?

To thrive as a Remote Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems and networking, and often a relevant IT certification or prior help desk experience. Familiarity with ticketing systems, remote desktop tools, and communication platforms like Zendesk or TeamViewer is typically required. Excellent verbal communication, patience, and problem-solving skills help agents effectively assist users and manage challenging situations remotely. These skills ensure timely issue resolution, customer satisfaction, and efficient remote support operations.

What cities are hiring for Remote Technical Support Agent jobs?

Cities with the most Remote Technical Support Agent job openings:

What states have the most Remote Technical Support Agent jobs?

States with the most job openings for Remote Technical Support Agent jobs include:

What are popular job titles related to Remote Technical Support Agent jobs?

For Remote Technical Support Agent jobs, the most frequently searched job titles are:

Technical Support Agent

Remote

PAR Technology
IT Services • 1 - 5K employees
Learn more about PAR Technologyexternal

Full-time

Re-posted 13 days ago

PAR Technology rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

169th of 247 rated software companies

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.
Position Location:
Remote (U.S.-based)
Reports To:
Technical Support Manager
What We're Looking For:
Requirements:
  • 1+ year of Customer Service experience (Helpdesk experience preferred)
  • Background in restaurant or call center environments
  • Strong problem-solving and communication skills
  • Solid typing skills and working knowledge of Windows OS
  • Reliable broadband/fiber internet and access to a backup work location
  • Networking experience a plus
  • AAS in electronics tech or computer science a plus
  • A+ or Microsoft certifications a plus

Additional skills:
  • Passion for helping others and resolving technical issues
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong team collaboration and customer relationship building skills
  • Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:
  • Provide first-level support for POS hardware/software and PAR products
  • Resolve operational and technical issues quickly and efficiently
  • Log and manage incidents using our service management tools
  • Follow escalation workflows and contribute to our knowledge base
  • Deliver exceptional service that fosters total customer satisfaction
  • Complete administrative support tasks related to customer service
  • Analyze issues and apply sound judgment to determine resolutions
  • Collaborate with internal teams and third-party engineers as needed

Interview Process:
  • Interview #1: Phone Screen with Talent Acquisition Team
  • Interview #2: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

What PAR Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply