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Remote Technical Support Agent Jobs in Surrey, BC

Cleardent

Dental Software Technical Support

Burnaby, BC · On-site +1

About the Role ClearDent is looking for a driven and enthusiastic Dental Software Technical Support ... Flexible, hybrid work options, including an office in Burnaby, BC, with support for remote work.

1Valet

Field Technician Support

Vancouver, BC · Remote

Systems Technician / Technical Support Location : Vancouver Salary Range : Salary is determined by ... ● Perform remote diagnostics, testing, and system validation for software and hardware ...

Cayenta

(Remote) Support Analyst

Richmond, BC · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Burnaby, BC · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Generac

Customer Support Specialist

Vancouver, BC · On-site +1

CA$23.07/hr

... and remote ecopeeps in the US. We get to work with some of North America and UK's leading ... Our Technical Support team has a focus on providing the best customer experience by building trust ...

YO AI Labs

AI Technical Trainer - Remote

Vancouver, BC · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

YO AI Labs

AI/ML Engineer - Remote

Vancouver, BC · Remote

$200 - $350/hr

You will work with LLMs, RAG, prompt engineering, multi-agent systems, and cloud AI platforms to ... Document technical decisions and communicate complex concepts effectively to technical and non ...

YO AI Labs

Mental Health Expert - Remote

Vancouver, BC · Remote

$200 - $350/hr

You will work with LLMs, RAG, prompt engineering, multi-agent systems, and cloud AI platforms to ... Document technical decisions and communicate complex concepts effectively to technical and non ...

Targeted Talent

Technical Recruiter

Vancouver, BC · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

Targeted Talent

Technical Recruiter

Vancouver, BC · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... This is a remote role. You're someone who understands business needs and can see how it translates ...

Niricson

Technical Customer Success Manager

Vancouver, BC · Remote

CA$95K - CA$120K/yr

Remote within Canada (Occasional Travel Required) About us At Niricson, we're transforming the way ... Support account managers by providing technical clarity and consistency in client interactions

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All JobsTechnical Support Agent JobsRemote Technical Support Agent JobsRemote Technical Support Agent Jobs in Surrey, BC

Remote Technical Support Agent information

What is a remote technical support agent?

Remote Technical Support Agents are professionals who assist customers or employees with technical issues related to software, hardware, networks, or other technology, all while working from a remote location. They communicate with users via phone, email, or chat to diagnose problems, provide troubleshooting steps, and resolve technical issues. These agents often work for IT service providers, software companies, or large organizations and may support a variety of devices and systems. Their role is crucial for maintaining productivity and minimizing downtime by offering timely support from anywhere.

How do remote technical support agents typically collaborate with other teams to resolve complex customer issues?

Remote Technical Support Agents often work closely with engineering, product, and quality assurance teams to resolve complex or escalated issues that go beyond standard troubleshooting. Regular virtual meetings, ticket escalation systems, and internal chat platforms are commonly used to facilitate communication and share critical information. This collaborative approach ensures that customer concerns are addressed efficiently and that feedback from support interactions can help improve products and services. Building strong relationships and clear communication channels with cross-functional teams is key to success in this role.

What are the key skills and qualifications needed to thrive as a remote technical support agent, and why are they important?

To thrive as a Remote Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems and networking, and often a relevant IT certification or prior help desk experience. Familiarity with ticketing systems, remote desktop tools, and communication platforms like Zendesk or TeamViewer is typically required. Excellent verbal communication, patience, and problem-solving skills help agents effectively assist users and manage challenging situations remotely. These skills ensure timely issue resolution, customer satisfaction, and efficient remote support operations.
Infographic showing various Remote Technical Support Agent job openings in Surrey, BC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Dental Software Technical Support

Burnaby, BC • On-site, Remote

Cleardent
See more jobs at Cleardentexternal

Full-time

Medical, Dental

Posted 15 days ago

Job description

About ClearDent

ClearDent builds software and digital tools to help dentists manage every aspect of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we've been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we're looking for flexible and creative talent to join our team and modernize dental offices across Canada.


About the Role

ClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.


This position is a full-time role based in Metro Vancouver, British Columbia.


Responsibilities

  • Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
  • Act as the first point of contact for the customer
  • Perform general troubleshooting to identify the root cause of issues and provide a resolution
  • Escalate the case to the appropriate Customer Support members as necessary
  • Document all actions taken in proper systems and with sufficient details
  • Handle multiple customer service queues
  • Continuously develop and improve knowledge of all ClearDent products
  • Other duties and projects assigned by the Customer Support Lead


What You Bring

  • Proficiency in both verbal and written English
  • Excellent problem-solving skills
  • Proficiency in SaaS software tools
  • Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
  • Certificate or degree in Computer Information Systems or 2 years of equivalent experience
  • Knowledge or experience in the dental industry is an asset
  • Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset


Attributes

  • Professional, confident, resourceful, and computer-savvy
  • Able to communicate confidently and clearly
  • Calm and attentive
  • Energetic, self-directed, and results-oriented
  • Natural problem solver
  • Team player with a positive "can-do" attitude and willingness to work collaboratively


Work Environment

  • May work outside of regular business hours
  • Travel may be required


What We Offer

  • Competitive compensation.
  • Excellent benefits focused on your health, dental, and career development.
  • Flexible, hybrid work options, including an office in Burnaby, BC, with support for remote work.
  • Opportunities to give back through social initiatives, volunteering, and community building.


One Last Thing

We understand that the best candidates don't always meet every requirement. If you're a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we'll happily take a look at your application.


To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills - tell us what makes you special and why you'd be an excellent fit for the ClearDent team!


Please note that we only accept candidates who live in Canada and are eligible to work there.


We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.

Apply