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Remote Technical Program Manager Jobs in Cocoa, FL

Engage fi LLC

Program Manager - Evaluations

Orlando, FL · On-site +1

$85K - $115K/yr

Paid remote work expenses * Career development, trainings, continuous learning, and employee ... Technical knowledge - Smartsheet, HubSpot, resource management and tracking applications, Microsoft ...

Engage fi

Program Manager - Evaluations

Orlando, FL · On-site +1

$85K - $115K/yr

Paid remote work expenses * Career development, trainings, continuous learning, and employee ... Technical knowledge - Smartsheet, HubSpot, resource management and tracking applications, Microsoft ...

Accounting Fly

Remote Accounting Manager

Orlando, FL · Remote

$75K - $95K/yr

This key management role combines client account oversight, team leadership, technical review, and operational improvement in a supportive, fully remote culture. Responsibilities: * Serve as the ...

JLL

Data Analytics, Technical Director

Orlando, FL · Remote

This is a remote position with up to 25% domestic travel. This role leads team management and ... Supports JLL operational compliance program and follows company safety and health guidelines and ...

Saab Aeronautics Indiana LLC

Capture Manager

Orlando, FL · On-site +1

$165K - $200K/yr

Experience developing capture strategies for complex technical programs. * Strong executive ... Program Management Professional (PMP) certification. * APMP Foundation or Practitioner ...

Camesi Agency

Sales Manager Remote

Orlando, FL · Remote

$80K - $120K/yr

We are seeking a results-driven Remote Sales Manager to lead and develop a small, high-performing ... Comprehensive training program, structured mentorship, and clear advancement pathways into senior ...

V2X

Country / Site Manager

Melbourne, FL · On-site +1

However, remote work is permissible with visits as needed to customers and program support ... Has overall responsibility for all technical and management functions associated with the Task ...

CIG COMPANIES SERVICES

Tax Manager, Energy (REMOTE)

Orlando, FL · Remote

$103K - $135K/yr

This is where your technical knowledge will shine, as you build audit-ready documentation and track ... Deep expertise in ITC, PTC, 45X, and other renewable energy incentive programs. Experience in solar ...

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All JobsTechnical Program JobsRemote Technical Program Manager JobsRemote Technical Program Manager Jobs in Cocoa, FL

Remote Technical Program Manager information

See Cocoa, FL salary details

$77.9K

$127.5K

$147.5K

How much do remote technical program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote technical program manager in Cocoa, FL is $127,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,900.00 and $146,200.00 per year, depending on experience, location, and employer.

What is a remote technical program manager?

A Remote Technical Program Manager (TPM) oversees the planning, execution, and delivery of complex technical projects while working remotely. They collaborate with cross-functional teams, ensuring alignment between engineering, product, and business goals. Their responsibilities include managing project timelines, mitigating risks, and ensuring seamless communication across remote teams. Strong technical knowledge, leadership skills, and the ability to drive results in a distributed work environment are essential for success in this role.

What are the typical daily responsibilities of a remote technical program manager?

A Remote Technical Program Manager typically starts the day by reviewing project statuses, aligning priorities with team members, and organizing virtual stand-up meetings to ensure everyone is on track. You’ll coordinate deliverables with cross-functional teams, identify and mitigate risks, and communicate updates to stakeholders using various collaboration and project management tools. The role involves problem-solving technical challenges, tracking progress against milestones, and fostering a productive remote work environment. Keeping everyone aligned toward project goals while adapting to shifting requirements is a central part of your day-to-day work.

What are the key skills and qualifications needed to thrive as a remote technical program manager?

To thrive as a Remote Technical Program Manager, you need expertise in project management frameworks, a solid technical background (often in software, IT, or engineering), and experience coordinating cross-functional teams, typically backed by a bachelor’s degree in a relevant field. Familiarity with tools like Jira, Asana, or Trello, proficiency in Agile or Scrum methodologies, and certifications such as PMP or CSM are common requirements. Excellent communication, time management, and leadership skills help you effectively collaborate across distributed teams and manage complex, deadline-driven projects. These abilities are crucial to delivering successful technical programs on schedule while ensuring seamless virtual teamwork and stakeholder alignment.

What are popular job titles related to Remote Technical Program Manager jobs in Cocoa, FL?

For Remote Technical Program Manager jobs in Cocoa, FL, the most frequently searched job titles are:

What job categories do people searching Remote Technical Program Manager jobs in Cocoa, FL look for?

The top searched job categories for Remote Technical Program Manager jobs in Cocoa, FL are:

What cities near Cocoa, FL are hiring for Remote Technical Program Manager jobs?

Cities near Cocoa, FL with the most Remote Technical Program Manager job openings:

Remote Technical Program Manager jobs near you
Infographic showing various Remote Technical Program Manager job openings in Cocoa, FL as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $127,489 per year, or $61.3 per hour.

Learner Support Analyst (Contract, Remote)

Indian Harbour Beach, FL • Remote

CapeTalent
See more jobs at CapeTalentexternal

$20 - $30/hr

Contractor

Posted 13 days ago

Key responsibilities

  • Serve as Tier 1 support across multiple channels including email, Slack, webinars, and live help sessions to assist learners.

  • Investigate, verify, and troubleshoot support tickets by performing diagnostic checks and guiding learners through basic self-service fixes.

  • Maintain the shared inbox by monitoring responses, organizing processed emails, and escalating unresolved issues with detailed evidence.

Job description

Learner Support Analyst (Contract, Remote)

CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.

1099 or C2C Contract Details (No W2)

This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.

  • 6-month contract (strong likelihood of extension)
  • 100% Remote (U.S. or Canadian candidates only)
  • Start date: June 2026
  • 40 hours per week
  • $20-$30/hour (C2C or 1099), based on experience
  • PST preferred (West Coast based team so overlap is crucial)
  • Heavy Slack collaboration
  • Laptop provided 
 

About the Role

The Learner Success (LS) team serves as the dedicated support and advocacy arm of the our Client's External Academy — the learning platform for our global financial services client, built to prepare aspiring and returning tax and bookkeeping experts for hire. We are the proactive champions who bridge the gap between initial learner discovery and hire-readiness. By managing real-time support, community engagement, and technical troubleshooting, we ensure a frictionless journey from first login through program completion.

Once our external learners are successfully hired, they transition to the Client's Internal Academy for product enablement and on-the-job development

We are seeking a highly organized, detail-oriented, and empathetic Learner Support Analyst to manage the end-to-end support lifecycle for our external learners. In this role, you will be the first line of defense for our learning community — investigating issues, guiding learners through basic troubleshooting, keeping our shared inbox meticulously organized, and cleanly escalating complex technical or content issues to our cross-functional engineering and design teams.

What You’ll Do

1. Support Ticket Management & Triage

  • Multi-Channel First Response: Serve as Tier 1 support across email, Slack, learner forms, webinars, office hours, and live help sessions — meeting learners where they are, in the moment they need help.

  • Investigate & Verify: Perform initial diagnostic checks on incoming support tickets. Cross-reference learner data across internal tools (Glider, Credly, IA Dashboard) to check for profile mismatches or enrollment issues.

  • Clarification & Education: Determine whether a learner's issue is a system bug or a misunderstanding of course structure, exam policies, or program logistics.

  • Technical Troubleshooting: Guide learners through basic self-service fixes to rule out local environment issues.

  • Claim & Category Tagging: Maintain the primary Learner Support spreadsheet dashboard. Assign tickets to yourself, apply precise categorization tags to every ticket, and process “Auto-Resolved” cases cleanly.

2. Inbox Maintenance & Workflow Operations

  • Daily Housekeeping: Monitor the main shared inbox daily for new responses on active tickets, ensuring timely and prompt communications.

  • Inbox Clearance: Maintain a highly organized workspace by ensuring every processed email is moved to a subfolder or archived — never left sitting in the main inbox.

  • Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather comprehensive evidence (screenshots, account IDs, reproduction steps) for a clean hand-off.

  • JIRA Ownership: Create JIRA stories for escalated technical or content issues, log them in the tracking sheets, and follow up with the Technical Program Manager (TPM) if a ticket shows no movement for more than 7 business days.

  • Trend Spotting & Continuous Improvement: Surface recurring issues, share patterns with the team, and recommend process or content improvements that prevent the same tickets from coming back.

3. Content QA & Knowledge Management

  • Compliance Checks: Review and QA-check learner-facing content to ensure strict compliance with Legal and Instructional Design (ID) guidelines.

  • Weekly Knowledge Capture: Use AI tools (Gemini) to refine raw Slack troubleshooting notes and publish clean, standardized entries into the team's internal Troubleshooting Playbook.

  • FAQ Alignment: Consult and apply the internal FAQ sheet to ensure all learner communications maintain a consistent, approved the Academy brand voice.

4. Community & Campaign Support

  • Light Community Moderation: Assist in hands-off monitoring of the Facebook Group to ensure safety and compliance, stepping in with strategic interventions only when a peer-to-peer question goes unanswered for an extended period.

  • Program Awareness: Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive campaigns in order to accurately answer incoming learner inquiries.

5. Cross-Functional Collaboration

You will act as the vital connector between learners and our internal partner teams, including:

  • Technical Program Managers (TPMs) & Engineering: Tracking and escalating system bugs via JIRA.

  • Instructional Design (ID): Reporting broken video links, curriculum flaws, and confusing assessment questions.

  • Subject Matter Experts (SMEs): Routing highly technical tax or bookkeeping questions that require professional industry verification.

What We’re Looking For

  • Experience: 1–3 years in customer support, helpdesk ticketing environments, or educational technology support.

  • LMS Expertise: Hands-on experience with Docebo (the Academy LMS) is strongly preferred. Comfort navigating LMS dashboards, enrollment data, and learner records is essential.

  • Systems Familiarity: Working knowledge of JIRA, shared email inboxes, Slack, webinar platforms, and Google Sheets (data entry, dropdown routing, and tracking). Familiarity with Glider and SmartEval (exam platforms) and Credly (digital credentials) is a plus.

  • Communication: Exceptional written communication skills, with the ability to convey technical fixes in an empathetic, clear, and beginner-friendly manner — to both technical and non-technical audiences.

  • Organization: A hyper-organized approach to data entry, workflow management, and inbox organization.

  • Analytical Problem-Solving: Strong analytical and troubleshooting instincts — you enjoy playing detective to determine whether a problem is user error or a genuine system bug, and you can articulate the difference clearly when escalating