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Remote Tech Support Jobs in Heiskell, TN (NOW HIRING)

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Remote Tech Support information

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$23.8K

$38.3K

$58.1K

How much do remote tech support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote tech support in Heiskell, TN is $38,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $41,400.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What cities near Heiskell, TN are hiring for Remote Tech Support jobs?

Cities near Heiskell, TN with the most Remote Tech Support job openings:

Infographic showing various Remote Tech Support job openings in Heiskell, TN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $38,279 per year, or $18.4 per hour.

Senior Mechanical Engineer, Remote Handling and Full Scale Integration

Kairos Power

Oak Ridge, TN โ€ข Remote

$99K - $131K/yr

Full-time

Re-posted 14 days ago


Job description

Job Summary

Kairos Power is seeking a highly motivated Senior Mechanical Engineer focused on Remote Handling Special Components with expertise in modular hardware design for remotely operated systems.

This role is centered on the design, physical integration, and demonstration of remote handling technologies through full-scale mockups and prototype builds. The Senior Engineer will drive 1:1 scale integration efforts to validate interfaces, clearances, tolerances, and handling sequences-systematically derisking reactor maintenance strategies prior to deployment.

This position integrates remote handling requirements directly into component architecture and system interfaces to enable efficient assembly, maintenance, inspection, and long-term operability. The role emphasizes hands-on engineering, rapid build-test cycles, and cross-functional collaboration in a highly regulated environment.

Responsibilities

Modular Maintenance System Development

  • Apply lifecycle design principles including maintainability, inspectability, and decommissioning
  • Integrate remote handling requirements into hardware architecture and system interfaces
  • Develop and maintain interface control documentation supporting plant-level integration
  • Design, build, and evaluate 1:1 scale mockups and integration test articles to validate handling concepts
  • Develop structured test plans and acceptance criteria for full-scale demonstrations
  • Coordinate test readiness reviews with QA and Systems Engineering
  • Implement design updates based on mockup results, demonstrations, and operational feedback
  • Support project planning and cost estimation for integration and testing activities
  • Interface with vendors to ensure manufacturability and feasibility of specialized components
  • Conduct risk and reliability assessments for maintenance systems
  • Ensure compliance with nuclear regulations, safety standards, and applicable codes
  • Maintain configuration-controlled design documentation

Remote Handling Solutions

  • Develop remote handling hardware enabling efficient component repair and replacement
  • Lead hands-on design-build-test cycles to mature handling approaches
  • Execute full-scale integration mockups to validate reach, clearances, tooling alignment, ergonomics, and sequencing
  • Collaborate with reactor systems and operations teams to define online and offline maintenance strategies
  • Identify integration risks early and mitigate through rapid prototyping and physical demonstration

Testing and Validation

  • Align demonstration opportunities with reactor and facility schedules
  • Develop execution plans for rapid, high-value physical demonstrations
  • Support inspections, installations, shakedown, tuning, and commissioning activities
  • Capture lessons learned from mockups and integration testing to inform future designs

Collaboration

  • Partner with engineering, laboratory, shop, and materials teams to execute accelerated hardware development
  • Coordinate cross-disciplinary integration efforts to ensure cohesive system performance

Engineering Reports

  • Publish engineering reports documenting design details, mockup results, and integration findings
  • Contribute to design basis documentation and regulatory submittals

Team Contribution

  • Share technical knowledge and best practices across the organization
  • Mentor junior engineers in hardware design, integration, and prototype testing

Other duties as assigned

Qualifications

  • B.S. in Mechanical Engineering or equivalent
  • 8+ years of experience developing hardware for demanding applications
  • Demonstrated experience with full-scale prototypes, physical integration, and hardware demonstrations
  • Experience integrating mechanical and electrical systems for remote operation preferred
  • Experience in nuclear, aerospace, defense, or other regulated industries preferred
  • Molten salt or advanced reactor experience a plus
  • Background in low-voltage systems, optical systems, and compact packaging
  • Experience with servos, motors, electromagnets, or related power electronics
  • Working knowledge of ASME codes and piping standards preferred
  • Familiarity with data acquisition tools (LabVIEW, MATLAB, Python) a plus
  • Experience mentoring junior engineers preferred

Knowledge, Skills & Abilities

  • Expertise in high-temperature systems
  • Strong hands-on mechanical aptitude in laboratory and shop environments
  • Experience developing physical mockups and rapid prototypes
  • Familiarity with radiation effects and material degradation in extreme environments preferred
  • Knowledge of pressure and fluid systems
  • Familiarity with non-destructive inspection techniques
  • Strong written, verbal, and presentation skills
  • Ability to collaborate effectively in multidisciplinary teams
  • Practical, test-driven problem-solving approach
  • Commitment to safety and operational rigor

Physical Conditionsย 

  • Ascending or descending ladders, stairs, scaffolding, lifts, and similar equipment
  • Setting up and transferring temporary structures (e.g., scaffolding, ladders)
  • Working in tight or confined spaces
  • Remaining stationary for prolonged periods (standing or sitting)
  • Moving between worksites
  • Adjusting, transporting, or installing objects up to 30 pounds
  • Use of various hand tools
  • Communicating effectively with team members

Environmental Conditions

  • General office environment
  • Assessing the accuracy, neatness, and thoroughness of the work assigned
  • High-concentration, demanding, and fast-paced
  • Noisy environments
  • Small and/or enclosed spaces
  • Elevated heights

Safety and PPEย 

  • Reading and interpreting hazardous warning signs
  • Reporting issues with equipment or unsafe conditions
  • Wearing proper PPE, to include face mask, face shields, gloves, safety shoes
  • Manipulating, cleaning, and disposal of hazardous materials

Travelย 

  • Some travel may be required, up to 25%ย 

Additional Requirements

  • Requires occasional schedule flexibility
  • Requires occasional extended hours to support launch and critical project timelines