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Remote Tech Support Jobs in Waverly, TN (NOW HIRING)

FirstBank

Senior Automation Developer

Lexington, TN · Remote

This position is remote, but you MUST be located in our business footprint, which includes the ... Support the implementation of RPA solutions. * Create process documentation. * Assure the quality ...

FirstBank

Senior Automation Developer

Lexington, TN · Remote

This position is remote, but you MUST be located in our business footprint, which includes the ... Support the implementation of RPA solutions. * Create process documentation. * Assure the quality ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Waverly, TN

Remote Tech Support information

See Waverly, TN salary details

$23.5K

$37.9K

$57.5K

How much do remote tech support jobs pay per year?

As of Aug 28, 2026, the average yearly pay for remote tech support in Waverly, TN is $37,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $40,900.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Waverly, TN look for?

The top searched job categories for Remote Tech Support jobs in Waverly, TN are:

What cities near Waverly, TN are hiring for Remote Tech Support jobs?

Cities near Waverly, TN with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Waverly, TN as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,865 per year, or $18.2 per hour.

Senior Automation Developer

FirstBank

Lexington, TN • Remote

Full-time

Re-posted 29 days ago

Job description

This position is remote, but you MUST be located in our business footprint, which includes the following states: TN, KY, AL, GA, NC

Summary: 

We’re in search for a Senior Automation Developer that is ready to innovate and explore what’s possible in the world of automation. In this role, you’ll work with our Automation Business Analysts to develop workflow processes. To be successful, you’ll need experience in technologies including Jack Henry Enterprise Workflow, Automate, SharePoint, and Power Apps

Essential Duties and Responsibilities:

  • Develop, and test automation workflows.
  • Deploy RPA components including bots, robots, development tools, code repositories and logging tools.
  • Support the implementation of RPA solutions.
  • Create process documentation.
  • Assure the quality of the automation (QA processes).
  • Work directly with Automation Business Analyst to translate workflow designs into technical approaches and designs that can be implemented.
  • Ensure proper implementation and integration of the solutions.
  • Support deployments or troubleshoot production issues
  • Maintain current knowledge of relevant technologies and business processes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

  • 5+ years of hands on experience with automation tools and cognitive platforms such as SharePoint, Power Apps, Jack Henry Enterprise Workflow, and RPA platforms  
  • Basic programming knowledge on HTML, JavaScript (or any scripting language).
  • Able to design technical specification documents for RPA Projects.
  • Experience developing and consuming APIs.
  • Experience with Databases (SQL or NoSQL) often preferred.

Skills and Abilities  

  • Knowledge of artificial intelligence and machine learning.
  • Understanding of workflow-based logic.
  • Strong attention to detail and analytical skills.
  • Superior time and project management skills.
  • Excellent problem solving/analytical skills and complex troubleshooting methods.
  • Ability to work through ambiguous situations.
  • Excellent presentation, verbal, and written communication skills.
  • Self-motivated, able to work independently, and able to take initiative without always being directed.
  • Ability to multitask in a fast paced environment and prioritize the most critical tasks and projects.
  • Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information. 

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