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Remote Tech Support Jobs in Aurora, IL (NOW HIRING)

K2services

Director of Information Security

Chicago, IL · Remote

$150K - $200K/yr

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... You'llreport to the EVP of Technology Enabled Solutions. Full time/Permanent role Remote across the ...

Insight Global

Technical Support Specialist

Chicago, IL · Remote

$18 - $20/hr

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... Support new technology rollouts by assisting and training end users. Compensation: $18-20/hr. Exact ...

YO AI Labs

Lawyer - Remote

Chicago, IL · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Interest in legal technology, AI, or emerging technologies is a plus. * Demonstrated commitment to ...

YO AI Labs

Lawyer - Remote

Chicago, IL · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Interest in legal technology, AI, or emerging technologies is a plus. * Demonstrated commitment to ...

YO AI Labs

Criminal Lawyer - Remote

Chicago, IL · Remote

$140 - $400/hr

... legal technology. In this role, you will help improve next-generation AI systems by reviewing ... Review and analyze legal documents, court filings, and case materials to support AI system ...

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Showing results 21-40

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Aurora, IL

Remote Tech Support information

See Aurora, IL salary details

$26.8K

$43.1K

$65.4K

How much do remote tech support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote tech support in Aurora, IL is $43,108.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Aurora, IL?

For Remote Tech Support jobs in Aurora, IL, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Aurora, IL look for?

The top searched job categories for Remote Tech Support jobs in Aurora, IL are:

What cities near Aurora, IL are hiring for Remote Tech Support jobs?

Cities near Aurora, IL with the most Remote Tech Support job openings:

Remote Tech Support jobs near you

Director of Information Security

K2services

Chicago, IL • Remote

$150K - $200K/yr

Full-time

Re-posted 23 days ago

Job description

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.


Opensity provides modernized technology platforms and elevated technology support to help our clients, including law firms, financial institutions, and corporations, excel in what they do best.

We'relooking for a Director of Information Security to lead and scale our client-facing managed security operations. This is a hands-on leadership role for someone who can run a high-performing security team, own the tools and processes behind it, and act as a trusted security advisor to our clients.You'llreport to the EVP of Technology Enabled Solutions.

Full time/Permanent role

Remote across the USA

Salary range: USD $150,000 to $200,000 + 15% annual bonus

Whatyou'lldo

Lead the team

  • Manage a team of security engineers delivering managed security operations, incident response support, and security tooling for clients

  • Set clear operating standards for escalations, documentation, and service quality

  • Build career paths and technical development plans for your team

Own security operations

  • Oversee daily SOC-supporting services: alert triage, investigation, escalation, remediation tracking, and client reporting

  • Lead major incident response, including executive communication, containment coordination, and post-incident reporting

  • Coordinate with Legal, Corporate InfoSec, cyber insurance, and external DFIR partners when needed

Own the tooling

  • Manage the operational effectiveness of platforms like Rapid7, Microsoft Defender, Cisco Umbrella, and Mimecast

  • Evaluate new security technologies and automation opportunities

  • Partner with Engineering to improve integrations across security, monitoring, and ticketing systems

Be a client advisor

  • Act as a trusted advisor on risk reduction, security posture, and incident readiness

  • Lead QBRs, service reviews, and executive briefings

  • Translate complex security issues into clear business language for client and internal leadership

  • Support RFPs, proposals, and security-related solution design with Account Management and Sales

Drive process and reporting

  • Build service delivery processes aligned to ITIL and SOC best practices

  • Develop KPIs and reporting on alert volumes, incident trends, response times, and tool health

  • Identifyand close gaps in staffing, tooling, and client coverage

What you bring

  • Bachelor's degree in IT, Cybersecurity, Computer Science, or equivalent experience

  • 7+ years in cybersecurity, security operations, or infrastructure security, including 3+ years leading technical security teams

  • MSP, MSSP, or client-facing technology services background

  • Strong grasp of SOC operations, incident response, vulnerability management, and cloud/on-prem infrastructure (Azure, networking, Active Directory, Entra ID, Intune)

  • Hands-on or leadership experience with platforms like Rapid7, Microsoft 365 security tools, Defender, Cisco Umbrella, or Mimecast

  • Comfort communicating with executives, clients, and technical teams alike

Nice to have

  • Experience leading managed SOC or MDR services

  • Familiarity with NIST CSF, CIS Controls, or ISO 27001

  • CISSP, CISM, Security+,CySA+, or equivalent

  • ServiceNow experience

  • Background supporting legal, financial services, or other regulated industries

Opensity is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

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