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Remote Tech Support Jobs in Texas (NOW HIRING)

DataBank

IT Engineer 3 (Remote)

Dallas, TX · On-site +1

The IT Engineer 3 is responsible for handling complex technical issues escalated from Tier I and Tier II support, managing system configurations, software troubleshooting, network management, and ...

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Remote Tech Support information

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$25.2K

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$61.5K

How much do remote tech support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote tech support in Texas is $40,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $43,800.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Texas? The most popular types of Tech Support jobs in Texas are:
What are popular job titles related to Remote Tech Support jobs in Texas? For Remote Tech Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Texas look for? The top searched job categories for Remote Tech Support jobs in Texas are:
What cities in Texas are hiring for Remote Tech Support jobs? Cities in Texas with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,508 per year, or $19.5 per hour.

Windows QA Engineer (IT Systems & Endpoint Management) - Remote

Simple Solutions

Dallas, TX • On-site, Remote

$90K - $110K/yr

Contractor

Re-posted 17 days ago

Job description


Windows QA Engineer (IT Systems & Endpoint Management) - Remote
Overview
We are seeking a detail-oriented and technically strong Windows QA Engineer with 5-8 years experience and hands-on experience in IT systems, endpoint management, and Windows environments. This role blends quality assurance with IT support expertise, ensuring reliability, performance, and usability across Windows-based systems and infrastructure.
About the Role
Client is seeking a dedicated and detail-oriented Windows QA Engineer with a strong background in IT systems, endpoint management, and Windows environments. This role blends quality assurance with IT support expertise, ensuring reliability, performance, and usability across Windows-based systems and infrastructure.
What You Will Own
  • Design, develop, and execute test plans and test cases for Windows-based applications and systems.
  • Validate software packages, installations, upgrades, and configurations in Windows environments.
  • Perform QA validation on endpoint management solutions, including Microsoft Intune deployments.
  • Test and troubleshoot Windows OS deployments and task sequence issues across multiple versions (Windows 10/11, Windows Server).
  • Support and validate VM environments, including provisioning, configuration, and testing.
  • Install, configure, and troubleshoot Hyper-V environments and virtual machines.
  • Validate file system operations, permissions, and enterprise file management processes.
  • Perform regression, functional, and system testing across enterprise IT workflows.
  • Document defects clearly and work with development to drive resolution.
  • Support automation initiatives where applicable to improve QA efficiency.

Required Qualifications
  • 3-6+ years of experience in QA Engineering with strong Windows ecosystem exposure.
  • Hands-on experience building OS deployment images and task sequences for Windows 10/11 and Windows Server.
  • Experience with Microsoft Intune or similar endpoint/device management platforms.
  • Strong knowledge of software packaging, installation, and troubleshooting.
  • Experience working with virtual machines and virtualization platforms.
  • Practical experience with Hyper-V installation, configuration, and support.
  • Background in IT Helpdesk or Desktop Support environments.
  • Solid understanding of file systems, permissions, and enterprise file management.
  • Strong troubleshooting and root cause analysis skills.
  • Excellent written and verbal communication skills.

Preferred Background
  • Experience with test automation tools or scripting (PowerShell preferred).
  • Familiarity with Azure-based environments and cloud-managed endpoints.
  • Exposure to security practices, patching, and vulnerability validation.
  • Experience in enterprise IT environments supporting multiple users/endpoints.
  • Windows deployment processes
  • Endpoint Management (Intune)

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