Remote Comcast Network Operations Center Jobs in Texas

Department: Dynamis Engineering
Job Status: Full Time
FLSA Status: Salary Exempt
Reports To: Remote Operations Center Supervisor
Amount of Travel Required: < 25%
Work Schedule: On Call 24/7 may require some nights and weekend duty; 365 days/year.
Positions Supervised: NIA
AIP Level: 7
Location: The Woodlands, Houston TX
POSITION SUMMARY:
The Remote Operations Center (ROC) Specialist is responsible for providing continuous monitoring. operational oversight. and first-line support for Dynamis' fleet of mobile power generation units embedded within the Dynamis Engineering Department. This role ensures reliable 24/7 system surveillance, timely detection of issues, and accurate documentation of events through the company ticketing tools. ROC Engineers play a critical role in bridging real-time operations with technical escalation by coordinating with Product Support Engineers (PSEs) and field personnel.
The ROC Specialist provides essential Frontline operational assurance, including the ability to remotely operate units when onsite operators are unavailable. This position is ideal for individuals with strong organizational skills, attention to detail, and a passion for ensuring reliability in mission-critical energy operations.
ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "May.")
• Monitor the Dynamis data telemetry platform to ensure real-time operational awareness of power generation assets.
• Accurately create, manage. and track tickets. ensuring all events, issues, and actions are properly documented.
• Provide first-line operational support to customers and field personnel, escalating issues to Product Support Engineers as needed.
• Remotely operate equipment when onsite operators are unavailable. ensuring safe and reliable continuity of operations.
• Review and analyze system alerts, alarms. and performance trends to identify potential risks or required interventions.
• Support coordination of incident response and troubleshooting with PSEs and other engineering staff.
• Maintain 24/7 situational coverage within the Remote Operations Center, ensuring seamless shift handover and communication.
• Perform other related duties as assigned to assist with the success of operations and overall business continuity.
POSITION REQUIREMENTS:
• Successfully passes background check and pre-employment drug screening.
• Possesses a valid U.S. Driver's License.
• Daily overtime required and in-person, predictable attendance.
• Proficiency in spoken English language, bilingual Spanish is a plus.
• Proficient in Microsoft Office suite tools
• Able to interpret electrical/controls drawings.
EDUCATION/EXPERIENCE LEVEL
• 0-3 years of previous electrical/controls troubleshooting experience.
• High School Diploma required.
• Knowledge of electrical devices such as relays. transducers. sensors. [/0 systems. etc.
• Knowledge of industrial equipment and turbine control systems such as: Woodward GAP. GE Proficy Machine Edition. Siemens S7, Allen Bradley RSLogix. etc.
• Able to read electrical/controls drawings.
• Knowledge of power generation packages (such as MTU/LM2500/CAT) preferred.
QUALIFICATIONS, SKILLS, AND ABILITIES
• Ability to work within a team concept to successfully complete assigned tasks.
• Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.
• Efficient at Microsoft office (word, excel. PowerPoint. outlook)
• Knowledge of GE and other gas turbine related controls programs.
• Successfully completes New Hire Safety Orientation and annual rece1tification.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to walk, sit, climb, bend, reach and squat/kneel. Remote Operations Center Engineers work primarily indoors in the office. If required to go to a worksite. the work environment includes exposure to hazardous materials and operating conditions. Given these conditions employees are required to wear company mandated personal protective equipment and must strictly adhere to safety policy.
Work hours may include early morning, late afternoon/evening hours. and weekends in combination depending on job demands.
AAP /EEO STATEMENT
The Company is committed to the cause of equal employment oppo11unity for all employees and applicants. thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation. training, and termination do not discriminate on the basis of race. color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff. will fully support these nondiscriminatory policies.
12/2025