Remote Tech Support Jobs in Pennsylvania (NOW HIRING)

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

The Pharma Project Manager, Level I plans, organizes, and executes projects that use data to create value. They lead teams through the project lifecycle, from development to operations, and are responsible for the project's success. Coordinates team across multiple departments and vendors for multiple concurrent projects.

Responsibilities

• Project planning: Create and maintain project charter, roadmaps, timelines, and objectives. Manage project scope, schedule, financials and relationships.
• Team management: Coordinate tasks, schedule and evaluate team members and manage stakeholder expectations
• Project execution: Ensure projects meet timelines and resource constraints, and comply with legal and ethical requirements
• Communication: Manages overall project communications including executive stakeholders, colleagues, vendors, business stakeholders, and clients as needed.
• Documentation: Create and manage all project related artifacts including but not limited to Project Plans, RAID logs, Change Management, Status and Meeting documentation.
• Risk management: Identify and manage project-related risks. Ensure appropriate escalations and mitigations.
• Process improvement: Identify opportunities to improve operational efficiencies.
• Vendor management: Manage contracts with vendors and suppliers.
• Data project managers should have strong analytical and problem-solving skills and be able to work under pressure. They should also be able to multitask and guide and motivate others.
• Work Pace: Ability to excel in a fast-paced, dynamic environment with multiple concurrent assignments.

Qualifications

• Degree in life sciences or computer sciences or a related field strongly desired.
• Must have relevant Information Technology pharmaceutical / biotechnology industry experience.
• Minimum 5-7 Years commercial pharma/ biotech IT project management specifically in IT systems, data management, data warehousing and master data management.
• Strong base understanding of standard data warehouse designs elements such as data ingestion, modification, and extraction.
• Ability to articulate complex concepts in a simple and coherent manner, both verbally and in writing.
• Proven experience of working with complex integrated systems, using creative and strategic thinking to deliver exceptional results.
• Strong ability to listen to discussions and capture actions and requirements in meaningful, precise manner that can be understood by both technical and non-technical participants.
• Ability to present concepts and lead discussions on design issues with authority and poise both internally and to clients. This is a client-facing role.
• Ability to collaborate and relate to team members from a large variety of backgrounds on a daily basis. Must have experience working with local and virtual teams.
• Excellent Microsoft Office computer skills (Word, Excel, PPT, Visio). Proficient with MS Project, Smartsheet, JIRA and common Microsoft Office applications (e.g., Excel, Power Point, Word, One Note, Visio, Outlook).
• Experience working with SharePoint (or similar) project workspaces / document repositories.
• Experience with the following items:
  • Working in a regulated environment, must have life sciences experience.
  • Working with and managing third party suppliers/vendors
• Ability to operate with limited oversight and needs to command the respect of a broad range of business and technology stakeholders.
• Ability to manage multiple projects simultaneously.
• Proficient at recognizing and defining risks and developing response and mitigation plans for them.
• Experience managing Commercial Off the Shelf (COTS) and / or Software as a Service (SaaS) projects, including integrations into and out of these systems, & data migrations.

Work Schedule

• Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM.
• Must be flexible to accommodate departmental needs and client/staff time zones.
• At times, overtime maybe needed to accomplish deliverables which could include evenings or weekend hours.
• For all remote meetings, there is an expectation of being on-camera for all meetings with appropriate business attire and standard Slipstream virtual background.

Work Location

• Place of employment is expected to be 90% remote.
• For all remote meetings, all employees are required to be on-camera with appropriate business casual attire and background.
• On occasion, some travel to client locations or company meetings may be required. Travel will be no more than 10%.

Physical Requirements

• This position requires the ability to remain in a stationary position, often standing or sitting for prolonged periods.
• The ability to move about to accomplish tasks.
• Adjusting or moving objects up to 20 pounds in all directions.
• Communicating verbally and written word with others to exchange information.
• Exposure to a standard office environment with average room temperatures with no adverse environmental conditions expected.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $75,000-$85,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.