Temp Tech Support Jobs in Pennsylvania (NOW HIRING)

Job Description: NOW HIRING: IT SUPPORT SPECIALIST Experienced IT Support Professional | Opportunity for Technical Leadership Department: Information Technology Location: On-site only | 531 Old Swede Road, Douglassville, PA 19518 (No remote work available) Schedule: Monday–Friday 8:00AM-4:30PM | Full-time on-site Compensation: Competitive hourly rate based on experience, technical capability, education, certifications, and market data Build Your Career With ACECO We are looking for an IT Support Specialist who can independently troubleshoot complex user, workstation, software, and connectivity issues; take ownership of problems through resolution; improve how support is delivered; and become a trusted technical resource for employees and other members of the IT team. For the right candidate, this position also offers the opportunity to function as an informal technical lead within IT Support helping coordinate priorities, sharing knowledge, supporting less experienced team members, and raising the overall quality and consistency of day-to-day support. This is not a people-management position. The strongest candidate will still want to remain hands-on while naturally providing technical leadership through experience, judgment, communication, and example. If you are already the person coworkers turn to when the easy troubleshooting steps do not work, this role may be a strong fit for you. You will not get lost here. Your work will be seen, and it will matter. What This Role Really Is This is a hands-on IT support position with the opportunity for meaningful technical ownership. You will investigate hardware, software, access, workstation, network-connectivity, and system-related issues; configure and deploy technology; document support activity; assist users with new systems; and help maintain reliable daily technology operations across ACECO. We are particularly interested in candidates who have progressed beyond basic help-desk support and can independently investigate unfamiliar problems, determine when escalation is appropriate, communicate clearly with users, and help others develop stronger troubleshooting habits. Depending on experience and demonstrated capability, you may also become a go-to resource for day-to-day support priorities, recurring technical issues, documentation standards, workstation deployment practices, and knowledge sharing across the IT team. Who Thrives Here — and Who Does Not You will do well here if you:Take ownership of technical problems through complete resolutionAre comfortable troubleshooting beyond scripted or basic help-desk stepsNaturally become someone teammates ask for help when an issue gets difficultCan explain technical concepts clearly to both technical and non-technical employeesStay patient and professional when users are frustrated or need step-by-step assistanceLook for root causes instead of repeatedly applying temporary fixesMaintain accurate documentation and expect the same level of discipline from othersEnjoy sharing knowledge and helping less experienced team members developCan prioritize competing support needs without needing constant directionWant technical leadership opportunities without moving into formal people management This role is likely not a fit if you:Want to work remotely from homePrefer resolving only routine Tier 1 requestsEscalate problems before performing meaningful troubleshootingAvoid documentation or knowledge sharingPrefer highly isolated technical work with limited employee interactionNeed frequent direction to determine what should be worked on nextWant a management title more than you want to remain technically hands-onAre unwilling to assist outside normal hours when a serious system or network issue affects operations What Success Looks Like in the First 90 Days First 30 DaysLearn ACECO's technology environment, systems, support processes, security expectations, and business operationsBuild relationships with employees across Engineering, Manufacturing, Field Service, Sales, Accounting, HR, and other departmentsBegin independently resolving workstation, hardware, software, access, and connectivity issuesLearn current ticketing, documentation, deployment, and escalation practicesIdentify recurring support issues and opportunities to improve documentation or processes Days 31–60Independently own more complex support requests from investigation through resolutionSupport workstation deployments, onboarding, system changes, and user trainingTroubleshoot network-connectivity and broader system issues within appropriate scopeHelp improve technical documentation and repeatable troubleshooting proceduresBecome a reliable escalation resource for difficult day-to-day support issuesBegin sharing technical knowledge and troubleshooting approaches with other team members Days 61–90Operate as a trusted technical resource for employees and the IT teamHelp prioritize or coordinate support activities when multiple issues compete for attentionIdentify root causes behind recurring technical problems and recommend solutionsSupport consistency in ticket documentation, workstation configuration, and end-user support practicesContribute to broader IT projects and continuous improvement initiativesWhere appropriate, demonstrate readiness to function as an informal technical lead without formal supervisory responsibility Why Join Our Team at American Crane? Technical Ownership You will be trusted to investigate problems, make sound technical decisions within your scope, and follow issues through resolution. Leadership Without Management Experienced specialists can influence how work gets done, mentor teammates, improve standards, and become trusted technical resources without leaving hands-on IT behind. Broad Technical Exposure Support employees across Engineering, Manufacturing, Field Service, Sales, Accounting, Human Resources, and other business functions. Beyond Basic Help Desk The role includes workstation support, software, hardware, connectivity, documentation, security awareness, user training, system support, and broader IT projects. Visible Impact When technology fails, work slows down. Your ability to restore reliable systems directly affects business operations. Industrial Technology Environment Support technology within an engineering and manufacturing organization where IT intersects with office operations, manufacturing, security, compliance, and field operations. What You Will Do Advanced End-User SupportInvestigate and resolve hardware, software, access, workstation, peripheral, and connectivity issuesTake ownership of support requests through complete resolutionTroubleshoot beyond standard scripts when problems require deeper investigationCommunicate clearly with technical and non-technical usersIdentify when issues require escalation and provide useful troubleshooting documentation when escalatingConfirm resolution and user functionality before closing requests Workstation & Endpoint SupportInstall, configure, deploy, and support desktops, laptops, monitors, peripherals, mobile devices, and related equipmentSupport Microsoft Windows operating systems and Microsoft 365 applicationsCoordinate workstation replacements, employee moves, onboarding, and equipment changesTroubleshoot printers, accessories, connectivity, and endpoint-related issuesMaintain accurate equipment and configuration records Network & Systems SupportTroubleshoot workstation, network-access, and connectivity issuesSupport existing network programs, equipment, systems, and capabilitiesAssist with broader system-support requirements based on experience and scopeHelp identify security, access, configuration, and operational concernsParticipate in system upgrades, deployments, and IT projects Ticket Management & DocumentationDocument, prioritize, track, and monitor support requests through resolutionRecord troubleshooting steps, root causes, solutions, configuration changes, and user communicationsDevelop and improve internal technical documentation and knowledge resourcesIdentify recurring problems that should be addressed systematically rather than ticket by ticketHelp reinforce consistent support and documentation practices User Training & CommunicationHelp employees understand new software, systems, and technology changesDevelop or improve user instructions and support resourcesTranslate technical concepts into practical, understandable guidanceReinforce appropriate cybersecurity, system-use, and information-security practices Technical Leadership — Non-Supervisory Depending on experience and demonstrated capability, responsibilities may also include:Serve as a go-to technical resource for other IT support team membersHelp less experienced employees troubleshoot unfamiliar or more complex issuesShare technical knowledge, lessons learned, and support best practicesHelp coordinate day-to-day support priorities when neededIdentify opportunities to improve support processes, documentation, and standardsProvide technical input into workstation, endpoint, software, and support-related decisionsLead by example through responsiveness, documentation, professionalism, and follow-throughSupport the IT Manager without assuming formal personnel-management responsibilities What We Are Looking For This role requires availability to work full-time hours on-site (no remote work available) Monday–Friday, 8:00AM–4:30PM. Candidates should be located within a reasonable daily commuting distance of: 531 Old Swede RoadDouglassville, PA 19518 If relocation is needed, the selected candidate must relocate prior to starting. American Crane & Equipment Corporation does not provide relocation assistance. Ideal Candidates Should Be Able to Demonstrate the Following:Significant hands-on IT support experience with increasing technical responsibilityAbility to independently troubleshoot complex hardware, software, workstation, and connectivity issuesStrong ownership of support requests and technical outcomesAbility to identify root causes rather than relying on temporary fixesStrong customer service and communication with non-technical usersProfessional judgment and discretionStrong technical documentation habitsAbility to prioritize multiple issues based on urgency and business impactWillingness and ability to mentor or support less experienced team membersTechnical leadership through influence rather than formal authorityReliability, responsiveness, and follow-throughCommitment to continuous learning and improvementAlignment with Safety, Quality, Continuous Improvement, and GRIT EducationAssociate degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related discipline preferredEquivalent combinations of technical education, certifications, military experience, and demonstrated professional IT experience will be consideredContinued technical education and professional development are valued Experience5+ years of progressively responsible IT support, desktop support, help desk, endpoint support, or comparable experience preferredStrong Tier 2 support experience highly desirableExperience independently resolving complex user and workstation problemsExperience supporting Microsoft Windows and Microsoft 365 environmentsExperience troubleshooting network connectivity and access-related issuesExperience deploying and configuring workstations and user equipmentExperience with ticketing systems and technical documentationExperience training or coaching end usersPrevious experience mentoring, training, onboarding, or informally guiding other IT support professionals is strongly valuedManufacturing, engineering, defense, government-contractor, or similarly regulated environment experience is a plus Technical Knowledge Ideal candidates should demonstrate experience in several of the following areas:Microsoft Windows operating systemsMicrosoft 365 including Outlook, Teams, Word, Excel, and PowerPointDesktop and laptop deploymentHardware and software troubleshootingEndpoint configuration and supportNetwork concepts and connectivity troubleshootingUser accounts, permissions, and access supportMobile-device and peripheral supportTicketing and support-management systemsTechnical documentation and knowledge-base developmentEndpoint security and cybersecurity fundamentalsNIST 800-171CMMC 2.0PCI compliance CertificationsCompTIA A+ preferredCompTIA Network+, Security+, Microsoft, or comparable technical certifications valuedRelevant professional experience may be considered alongside or in place of certifications Work Location and Schedule This position requires availability to work full-time hours on-site. Remote and hybrid work are not available. Candidates should be located within a reasonable daily commuting distance of: 531 Old Swede RoadDouglassville, PA 19518 If relocation is necessary, the selected candidate must relocate before the established start date. American Crane & Equipment Corporation does not provide relocation assistance. This role may require occasional after-hours availability when serious system, equipment, or network issues affect business operations. RequirementsAuthorization to work in the United States without current or future employer sponsorshipAbility to verify identity and employment authorization in compliance with Form I-9 requirementsEligibility to access information or technology governed by applicable U.S. export-control laws, including 10 C.F.R. Part 810, EAR, and/or ITAR, where applicableWillingness to undergo a background check in accordance with applicable lawsWillingness to undergo a pre-employment drug screen and randomized drug testing during employmentAbility to meet the posted work schedule and required hoursAbility to maintain reliable attendance and punctualityWillingness to provide occasional after-hours support when serious technology issues require itWillingness to follow company cybersecurity, information-security, safety, and acceptable-use requirementsWillingness to wear required PPE when entering manufacturing or shop areasWillingness to complete required safety, compliance, cybersecurity, and role-specific trainingAbility to protect confidential employee, customer, business, and system informationAbility to perform the essential functions of the position with or without reasonable accommodationAbility to maintain professional conduct aligned with company expectations Work Environment This position is full-time on-site in Douglassville Pennsylvania and is primarily performed in a professional office environment with regular use of computers, phones, ticketing systems, and standard office equipment. The role includes frequent interaction with employees in person, by phone, through email, and through Microsoft Teams. Occasional work may occur in manufacturing, shop, or operational areas when technology support is required. Manufacturing areas may include noise, moving equipment, machinery, and industrial conditions. Appropri