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Remote Support Jobs in Manitowoc, WI (NOW HIRING)

ARStrat

Remote Insurance Specialist (Collections)

Manitowoc, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proactively shares information about healthcare revenue cycle services to support the growth of the business's client and/or account base. * Follows department processes and procedures in compliance ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Manitowoc, WI

Remote Support information

See Manitowoc, WI salary details

$13

$25

$43

How much do remote support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote support in Manitowoc, WI is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.40 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Manitowoc, WI?

The most popular types of Support jobs in Manitowoc, WI are:

What are popular job titles related to Remote Support jobs in Manitowoc, WI?

For Remote Support jobs in Manitowoc, WI, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Manitowoc, WI look for?

The top searched job categories for Remote Support jobs in Manitowoc, WI are:

What cities near Manitowoc, WI are hiring for Remote Support jobs?

Cities near Manitowoc, WI with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Manitowoc, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,340 per year, or $25.2 per hour.

Remote Insurance Specialist (Collections)

ARStrat

Manitowoc, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Join our team as an Insurance Specialist!
Responsibilities:
  • Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies.
  • Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
  • Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict.
  • Makes appropriate changes or documentation in client healthcare systems and internal technology platforms.
  • Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution.
  • Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center.
  • Proactively shares information about healthcare revenue cycle services to support the growth of the business's client and/or account base.
  • Follows department processes and procedures in compliance with industry laws and regulations.
  • Manages inventory to ensure metrics are being met to patient's accounts are not being sent to collections prior to resolution.
  • Reviews and escalates complex accounts requiring additional review.
  • Meets the key performance indicators and expectations established for the position.
  • Performs all duties above with the highest integrity and confidentiality.
  • Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
  • All other duties as assigned.

Education & Experience
Required Education: High School Diploma / GED
Preferred Education: Two Years of College or Associate's Degree
Experience:
• 1+ year(s) of experience in a customer service capacity required, preferably in a contact center environment
• 1+ year(s) of experience multi-tasking in a fast- paced environment required
• 1+ year(s) of experience with medical insurance, coding, or billing in a professional environment
Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company's 401(k) plan after three (3) months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth/Americollect is an equal opportunity employer and participates in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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