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Remote Support Jobs in Addison, IL (NOW HIRING)

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We are seeking a highly organized and proactive Remote Client Support and Sales Representative to join our dynamic team. This position will be responsible for developing client interactions while ...

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Client Support Coordinator - JLL What this job involves: As a Client Support Coordinator for our ... Remote, US only Work Shift: 8:00am to 5:00pm CST Salary: $65,000 per year This position does not ...

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

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Remote Support information

See Addison, IL salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote support in Addison, IL is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
What job categories do people searching Remote Support jobs in Addison, IL look for? The top searched job categories for Remote Support jobs in Addison, IL are:
What cities near Addison, IL are hiring for Remote Support jobs? Cities near Addison, IL with the most Remote Support job openings:

Remote Client Support and Sales Representative

Globe Life

Naperville, IL • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.


Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

163rd of 303 rated insurance


Job description

100% Remote | High Earnings | Career Growth Opportunities

Want a career that rewards hard work with real results? We offer an opportunity for motivated individuals to grow, lead, and succeed in a flexible, work-from-anywhere environment.

We are seeking a highly organized and proactive Remote Client Support and Sales Representative to join our dynamic team. This position will be responsible for developing client interactions while carrying out effective sales and marketing to our generated, sales-ready leads to enhance and contribute to company revenue.

Key Responsibilities:

Your day will center around organized and meaningful conversation through:

  • Engaging in virtual meetings with clients, building rapport and understanding their needs to ensure personalized support and service.
  • Identifying clients’ needs on available policy and benefits and recommend tailored solutions.
  • Assisting clients with policy details, claims, eligibility, and coverage options.
  • Processing policy changes and updates as requested.
  • Coordinate with underwriting and claims teams to ensure smooth service and client satisfaction.
  • Maintain precise and organized records of all client interactions and transactions.
  • Working closely with colleagues to enhance client experiences and drive team-wide success, consistently meeting or exceeding sales targets.

Who We’re Seeking?

Whether you are a recent graduate, transitioning into a new career path, or seeking an opportunity to increase your earning potential, this role may be an excellent fit if you possess the following:

  • Proven sales experience, preferably in corporate, brokerage, marketing, or retail environments, is preferred but not necessary.
  • Strong communication, negotiation, and people skills.
  • Self-motivated with excellent time management and organizational abilities.
  • Eagerness to learn and grow in a sales-focused career path
  • Follow proven systems while maintaining flexibility in your approach
  • Ability to work independently and as part of a team.
  • Tech-savvy with the ability to navigate CRM platforms and virtual communication tools.
  • Reliable high-speed internet and a quiet, professional home office setup.
  • Eligible to work in the U.S.

What Makes People Choose AO?

  • Work Anywhere: Whether you’re working from home or exploring the world, your commitment to helping others doesn’t have to be tied to a desk.
  • Strategic Flexibility: Freedom to design your schedule, maximizing your professional and personal goals.
  • Weekly Pay: Experience the thrill of weekly pay, supplemented by enticing bonuses that recognize your outstanding performance
  • Unlimited Earning Potential: Unlimited commission-based pay structure aligned with high performance.
  • Company Incentives: Top performers will have the opportunity to earn an all-expenses-paid company trip to meet with successful leaders and like-minded professionals. This is a great chance to network, learn, and gain inspiration from industry leaders.
  • Leadership Opportunities: Grow into higher-level roles, with opportunities for promotion and team-building responsibilities.
  • Advanced Training: Access to high-level training and cutting-edge tools to keep you ahead in the industry.
  • Resources: Access to pre-qualified, interested clients lead pool, allowing you to concentrate on building connections and meeting client needs, saving you valuable time and effort in sourcing new leads.
  • Supportive Environment: Our company culture is built on teamwork, collaboration, and mutual support. You’ll receive ongoing mentorship, access to advanced training resources, and cutting-edge tools to ensure you succeed in your role. You’re not alone—our leadership team is invested in your success.

Join AO and Achieve Your Potential. Discover a career where you can pursue your goals with unmatched support and endless opportunities for growth

Apply today to start a rewarding remote career where your growth, success, and impact truly matter!

Company Overview

We are a leading provider of life and health insurance, committed to helping individuals and families secure their financial future. Our company specializes in offering customized benefits plans that cater to diverse needs, ensuring peace of mind and protection. With a strong focus on customer service and innovation, we strive to make benefits accessible and understandable for everyone.


What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US