ZipRecruiter

Log In

2

Remote Support Jobs in Addison, IL (NOW HIRING)

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

Manage Microsoft Intune and endpoint management technologies, including device compliance, patch management, application deployment, and remote support. * Support zero-trust security initiatives and ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Addison, IL

Remote Support information

See Addison, IL salary details

$14

$26

$44

How much do remote support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote support in Addison, IL is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What job categories do people searching Remote Support jobs in Addison, IL look for? The top searched job categories for Remote Support jobs in Addison, IL are:
What cities near Addison, IL are hiring for Remote Support jobs? Cities near Addison, IL with the most Remote Support job openings:
Remote Support jobs near you

Information Technology Consultant

Topel Forman

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description

Our sister company, Topel Forman Information Services (TFIS LLC), is seeking an Information Technology Consultant. As an IT Consultant, you will have several years of experience working in Information Technology to support a diverse client base with a wide range of desktop, server, networking, and security needs. TFIS LLC is a progressive, boutique IT Consulting company with prominent Chicago based clients.  You will have direct contact with clients via onsite office and home visits, as well as remote support. To learn more about TFIS, please visit our website at https://www.tfisllc.com/.

This is a full-time position. Evening and weekend work may be required for business-critical operations and project-driven tasks.  We offer a competitive salary with full benefits, including health insurance, 401k, internet and cell phone payment and opportunity for continuing education.

Foundational Attributes

  • Personable and approachable.
  • Professional demeanor with a strong business acumen.
  • Comfortable working with a high level of autonomy.
  • Comfortable working and collaborating with a team.
  • Engenders a high degree of project ownership.
  • Ability to manage time well with a focus on generating billable hours.
  • Excellent troubleshooting methodology with an ability to research solutions for new problems.
  • Strong sense of operational security with a duty to maintain integrity of sensitive client data.
  • Ability to liaise with vendors and manage project budgets.
  • Excellent organizational and intercommunication
  • Eagerness to learn new technologies and methodologies.

Technical Proficiencies

  • Ability to design, troubleshoot, and maintain IT Infrastructure.
  • Strong working knowledge of workstation operating systems.
  • Experience with VMWare, Hyper-V, Cisco, NAS/SAN Storage, VPNs, Exchange, O365, SQL.
  • Configure and maintain Windows Server / Active Directory / Group Policy.
  • Install and manage firewalls, switches, Wi-Fi, and other network hardware.
  • Ability to troubleshoot & maintain Android and iOS mobile devices.
  • Documentation of processes, standards, and procedures for client systems.
  • Research and implement new hardware, applications, and IT related services.

Job Requirements

  • Undergraduate degree in Computer Science or similar.
  • 5-7 years working in the Information Technology field
  • Relevant software certifications are a plus.
  • Microsoft, Cisco, VMWare, CompTIA, etc.

Remote Work Internet Policy

Internet requirements for working remotely: We require an internet plan with the following minimum upload and download speeds for best connection: 100+ Mbps download and 20+ Mbps upload. Home Wi-Fi should be password protected.

Additional Requirements:

  • Valid driver's license required
  • This position can be very active and requires physical activity at times such as standing, walking, bending, kneeling, stooping, crouching, crawling, lifting, and climbing.

Apply