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Remote Student Support Jobs in Washington, DC (NOW HIRING)

Koalafi

Merchant Support Representative

Washington, DC · Remote

$21/hr

About You (Qualifications) * 1-2 years in a fully remote, customer service role * Excellent verbal ... Student Loan & Tuition Reimbursement * Commuter assistance * Parental leave (maternal + paternal)

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Remote Student Support information

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How much do remote student support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote student support in Washington, DC is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $26.39 per hour, depending on experience, location, and employer.

What is remote student support?

A Remote Student Support job involves assisting students with academic, technical, or administrative concerns through online communication channels such as email, chat, or video calls. Responsibilities may include answering student inquiries, providing resources, troubleshooting technical issues, and offering guidance on coursework or school policies. This role requires strong communication skills, problem-solving abilities, and familiarity with digital learning platforms. It is commonly found in online schools, universities, and educational service providers.

What skills and qualifications are needed for remote student support?

To thrive as a Remote Student Support professional, you typically need a background in education, counseling, or customer service, along with excellent organizational and communication skills. Familiarity with learning management systems (LMS), video conferencing tools, and ticketing platforms is often required, and certifications in education or student advising are advantageous. Strong empathy, patience, and problem-solving abilities distinguish those who excel in helping students navigate challenges remotely. These skills are crucial for providing effective, accessible support and fostering student success in virtual learning environments.

What are the main challenges remote student support professionals face and how can they address them?

One of the main challenges in a Remote Student Support role is effectively communicating and building trust with students without face-to-face interaction. Professionals solve this by utilizing a combination of video calls, chat platforms, and proactive check-ins to ensure students feel supported and connected. They often need to manage competing priorities and respond quickly to diverse student needs, which requires strong time management and adaptability. Building rapport and maintaining engagement in a virtual setting are ongoing focuses, but continuous training and collaboration with teachers, IT, and academic advisors help address these challenges successfully.

What are the most commonly searched types of Student Support jobs in Washington, DC?

The most popular types of Student Support jobs in Washington, DC are:

What are popular job titles related to Remote Student Support jobs in Washington, DC?

For Remote Student Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Student Support jobs in Washington, DC look for?

The top searched job categories for Remote Student Support jobs in Washington, DC are:

Remote Student Support jobs near you
Infographic showing various Remote Student Support job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,705 per year, or $24.4 per hour.

Graduate Engagement Strategist (Remote)

Institute For Humane Studies

Arlington, VA • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 28 days ago

Key responsibilities

  • Develop and maintain relationships with a portfolio of graduate students, providing relevant insights to internal stakeholders.

  • Own the execution of approximately 10-12 programs annually for PhD students, including coordinating logistics and managing follow-up processes.

  • Participate in cross-functional meetings, support engagement strategies, and represent IHS at academic conferences and related events.

Job description

Disclaimer:
Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Position Summary
Primary Duty
Job summary. The Graduate Engagement Strategist (GES) develops and manages relationships with a portfolio of PhD students within the IHS network. Reporting to the Associate Director of Intellectual Talent Development, the GES connects graduate scholars to resources, academic opportunities, and relevant members of the broader IHS network. This role serves as a primary point of contact for assigned graduate students, supports program execution for PhD-focused initiatives, and collaborates cross-functionally to ensure coordinated engagement across teams.
Essential Duties & Responsibilities
Portfolio Relationship Management
  • Develop and maintain working relationships with a defined portfolio of graduate students.
  • Maintain up-to-date knowledge of portfolio members' research areas, professional goals, and engagement history.
  • Provide relevant student and research insights to internal stakeholders to inform programming, placement strategy, and network development.
  • Conduct regular digital outreach (e.g., email, virtual meetings) to support engagement and relationship continuity.

Program Ownership and Execution
  • Own execution of approximately 10-12 programs annually for PhD students.
  • Coordinate with internal teams to determine program topics, identify speakers, and manage invitations.
  • Support logistics, communications, and follow-up processes associated with assigned programs.
  • Track participation and outcomes to inform future programming decisions.

Cross-Functional Collaboration
  • Participate in cross-functional meetings to share portfolio insights and contribute to program refinement.
  • Coordinate closely with the Intellectual Talent Development team to ensure consistent engagement strategies.
  • Support alignment between graduate programming and broader organizational objectives.

Field Engagement and Representation
  • Attend academic conferences, prospecting events, and related gatherings to build relationships with graduate students and expand the network.
  • Represent IHS and its graduate engagement initiatives at relevant events.
  • Travel up to approximately 20% (approximately 10 or more events annually) to support portfolio development and recruitment.

Data and Process Management
  • Maintain accurate records of student engagement within CRM systems.
  • Support a data-informed approach to engagement by tracking key activity metrics and outcomes.
  • Contribute to continuous improvement of engagement workflows and processes.

Supervisory Responsibilities
This role has no supervisory responsibilities.
Required Qualifications
  • Professional experience in higher education, academic administration, nonprofit programming, or a related field.
  • Demonstrated experience managing multiple projects or programs with defined timelines and deliverables.
  • Experience working with CRM systems and tracking engagement data; Salesforce experience preferred.
  • Strong written and verbal communication skills suited to academic audiences.
  • Demonstrated ability to synthesize information from multiple sources and communicate insights clearly.
  • Ability to work effectively in a cross-functional team environment.

Preferred Qualifications
  • Terminal degree (PhD, JD, DPhil, or equivalent).
  • Experience designing or executing academic programming for graduate students.
  • Familiarity with classical liberal ideas and IHS's mission.

Working Conditions
Travel
IHS operates remotely. Staff attend organization-wide in-office weeks in Arlington, VA - two required and one optional per year - each running approximately Monday through Thursday.
In addition, this role includes occasional program-related travel to support conferences and convening events.
Total travel for this role is up to approximately 30% of the year, inclusive of in-office weeks and program travel.
Schedule / Hours
Full-time, Monday - Friday, 9:00a.m. - 5:00p.m. ET.
Physical Requirements / Work Environment
This role is primarily a sedentary, office/remote role. Essential physical functions include prolonged periods working at a computer, frequent use of a keyboard and screen, and the ability to communicate and exchange information verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
During in-person programs and events, this role also requires standing and walking for extended periods and occasionally lifting, carrying, or moving materials of up to 20 pounds (e.g., event supplies and setup).
Salary Range
$60,000-$75,000 annually, based on experience and qualifications. Total compensation also includes health and wellness benefits, as detailed below.
To apply, qualified candidates must submit the following materials:
  • Resume
  • Cover letter detailing your interest in this position and why the IHS mission resonates with you.

EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About IHS:
The Institute for Humane Studies (IHS) is a think network advancing the principles and practices of freedom in the academy, public policy, and civil society.
Founded in 1961, IHS believes that the liberal tradition has yielded unprecedented freedom and human flourishing. And in this moment, when the forces of illiberalism on both the left and right are gaining ground at an alarming pace, our vision is to spark a new spirit of liberal freedom.
Our Work:
  • Cultivating a pool of intellectual talent for partners in policy, civil society, philanthropy, and the academy through $1.5 million in fellowship and career development programs.
  • Catalyzing scholarship and academic networks to strengthen the fields of foundational and applied research that matter most to a free society.
  • Equipping freedom-focused research centers, think tanks, foundations, and civil society organizations with the research and experts they need to maximize their impact in policy and in communities across the country.

IHS Benefits:
We have a flexible, professional, open office environment that encourages innovation and entrepreneurship and provides substantial opportunity for professional growth. Salary is competitive and will be commensurate with experience. IHS provides exceptional benefits to all employees, including health and dental insurance coverage (which includes paying 100% of the health and dental insurance premium for individuals), health savings accounts, long-term disability and life insurance, a 403(b) retirement savings program, a parking permit and 12 free tuition credit hours annually at George Mason University.

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