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Part Time Customer Success Jobs in Washington, DC

Hertz

Part Time Customer Service Associate

Hanover, MD · On-site

$18.50/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

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All JobsCustomer Success JobsPart Time Customer Success JobsPart Time Customer Success Jobs in Washington, DC

Part Time Customer Success information

See Washington, DC salary details

$13

$27

$53

How much do part time customer success jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for part time customer success in Washington, DC is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $28.61 per hour, depending on experience, location, and employer.

What is a part time customer success?

A Part Time Customer Success role involves assisting customers with their inquiries, resolving issues, and ensuring they have a positive experience with a company's products or services, all on a part-time schedule. These professionals act as the main point of contact for customers, helping them maximize the value they receive and fostering long-term relationships. Duties may include answering questions, providing product guidance, troubleshooting problems, and collecting feedback. Working part-time typically means fewer hours per week compared to a full-time position, offering more flexibility for the employee.

What are the key skills and qualifications needed to thrive as a part time customer success professional?

To thrive as a Part Time Customer Success professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or Zendesk and basic proficiency in support ticketing systems are often required. Excellent communication, active listening, and adaptability are important soft skills for building rapport with customers and resolving issues efficiently. These skills and qualities are essential for maintaining high customer satisfaction, retention, and positive brand reputation in a flexible work setting.

How does a part time customer success professional effectively manage client relationships with limited weekly hours?

Part-time Customer Success professionals often focus on high-priority clients and tasks, using strong organizational and communication skills to maximize their impact within limited hours. They typically rely on efficient use of CRM tools, clear documentation, and proactive communication to ensure smooth handoffs and follow-ups. Collaboration with full-time team members is essential, so regular check-ins and updates help maintain a seamless client experience. Balancing responsiveness and task prioritization is key to building strong relationships and supporting customer retention even in a part-time capacity.

What is the difference between Part Time Customer Success vs Part Time Customer Support?

AspectPart Time Customer SuccessPart Time Customer Support
Primary FocusBuilding long-term relationships, onboarding, and retentionHandling immediate issues, troubleshooting, and technical support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical skills, quick response
Work EnvironmentProactive engagement, account managementReactive support, help desk or call center
Common UsageCustomer success teams, SaaS companiesSupport centers, technical service providers

Part Time Customer Success focuses on fostering ongoing customer relationships and ensuring long-term satisfaction, while Part Time Customer Support primarily addresses immediate technical issues and troubleshooting. Both roles require strong communication skills but differ in their approach and objectives within the customer experience.

What are the most commonly searched types of Customer Success jobs in Washington, DC?

The most popular types of Customer Success jobs in Washington, DC are:

What are popular job titles related to Part Time Customer Success jobs in Washington, DC?

For Part Time Customer Success jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Part Time Customer Success jobs in Washington, DC look for?

The top searched job categories for Part Time Customer Success jobs in Washington, DC are:

Part Time Customer Success jobs near you
Infographic showing various Part Time Customer Success job openings in Washington, DC as of August 2026, with employment types broken down into 100% Part Time. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $57,048 per year, or $27.4 per hour.

Staff Customer Success Manager (R5645)

Shield AI

Washington, DC • On-site

Full-time, Part-time

Posted 11 days ago

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

Job Description:
 
This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders! 
 
Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.
 
The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals. 
What you'll do:
  • Build and maintain strong relationships with customers 
  • Act as the primary point of contact for customer onboarding, training, offboarding and renewals 
  • Develop and implement customer success plans 
  • Conduct regular reviews to ensure customers are achieving their goals 
  • Collaborate with sales and product teams to address customer needs and feedback 
  • Own and drive contract renewal 
  • Collaborate with sales to expand revenue in a land and expand motion 
Required qualifications:
  • Bachelor's degree in business, engineering, or a related field. 
  • 8+ years of experience in customer success or account management. 
  • 3+ years of experience working with large enterprise customers. 
  • Proven experience in revenue renewal and retention for multi-million-dollar contracts. 
  • Experience working in a startup environment. 
  • Excellent communication and project management skills. 
  • Strong problem-solving skills and the ability to think strategically. 
  • Ability to work in a fast-paced, dynamic environment. 
Preferred qualifications:
  • Strong understanding of AI and robotics technology. 
  • Experience building and running a small customer success team at a startup. 
  • Familiarity with the defense aviation industry. 
  • Familiarity with developer facing software products. 
  • Certification in project management. 
  • Certification in customer success management. 
  • Experience in supporting customers for new products. 
#LI-KC3
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
 
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
 
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
 
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.