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Remote Software Support Engineer Jobs in Minneapolis, MN

UnitedHealth Group

Software Engineer - Remote

Eden Prairie, MN · Remote

$72K - $130K/yr

  • Retirement

Write technical documentation and participate in production support * Participate with prototypes ... Undergraduate degree or equivalent experience * 3 years of hands-on software development experience ...

Resmed

Customer Support Associate II

Bloomington, MN · Remote

$17.50 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Clinical Support Analyst Home Health & Hospice Clinical Software Support Location: Remote Work Shift: 11am - 8pm EST ****This position is a remote position AND requires home health or ...

Surescripts

Senior Software Engineer

Minneapolis, MN · On-site +1

$127K - $168K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Senior Software Engineers are expected to use approved AI tools responsibly, lead by example, and ... Experience using modern AI-assisted software development tools to support coding, testing ...

New

UnitedHealth Group

Senior Software Engineer

Eden Prairie, MN · Remote

$91K - $163K/yr

  • Retirement

Lead and support test automation, DevOps, and CI/CD initiatives, guiding development teams in ... OR 4 years of software engineering experience * 5 years of hands-on software engineering experience ...

Radiology Partners

Sr. Software Engineer

Edina, MN · On-site +1

$126K - $167K/yr

The Sr. Software Engineer aids in the design, development, testing and support of our database, server, web, and desktop software applications. This position functions as a project engineer, assuming ...

Circle

Manager, Software Engineering

Minneapolis, MN · On-site +1

$195K - $257K/yr

You have experience managing remote teams * The ability to thrive on a fast pace environment with ... for support. We respect your privacy and will connect with you separately from our interview ...

Medtronic

Sr Software Engineer

Minneapolis, MN · Remote

$139K - $174K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote patient monitoring, and related platforms. Our organization consists of various teams with ... to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD ...

Medtronic

Sr Software Engineer

Minneapolis, MN · Remote

$139K - $174K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote patient monitoring, and related platforms. Our organization consists of various teams with ... to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD ...

KEYENCE

Field Application Engineer '27

Minnetonka, MN · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Shutterfly

Senior Principal Software Engineer

Eden Prairie, MN · Remote

$128K - $176K/yr

  • Medical

  • Retirement

This position is a remote role that will be based in the United States with preference given to ... Supporting a diverse and inclusive workforce is important to Shutterfly not only because it ...

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Remote Software Support Engineer information

See Minneapolis, MN salary details

$41.2K

$94.6K

$173.8K

How much do remote software support engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote software support engineer in Minneapolis, MN is $94,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $130,500.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are the most commonly searched types of Software Support Engineer jobs in Minneapolis, MN?

The most popular types of Software Support Engineer jobs in Minneapolis, MN are:

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For Remote Software Support Engineer jobs in Minneapolis, MN, the most frequently searched job titles are:

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Remote Software Support Engineer jobs near you

HPC Field Applications Engineer

NextSilicon

Minneapolis, MN • On-site, Remote

Full-time

Posted 17 days ago

Job description

Description
NextSilicon is reimagining high-performance computing. Our accelerated compute solutions leverage intelligent adaptive algorithms to vastly accelerate supercomputers, driving them forward into a new generation. Our new software-defined hardware architecture enables HPC to fulfill its promise of breakthroughs in all fields of advanced research.
At NextSilicon, everything we do is guided by three core values:
  • Professionalism: We strive for exceptional results through professionalism and unwavering dedication to quality and performance.
  • Unity: Collaboration is key to success. That's why we foster a work environment where every employee can feel valued and heard.
  • Impact: We're passionate about developing technologies that make a meaningful impact on industries, communities, and individuals worldwide.

As we are preparing the launch of our 2nd and 3rd generation of accelerators we are strengthening our technical field sales support to help identify and qualify opportunities for our technology in different industry verticals as well as governmental and academic institutions in the American markets, pre-dominantly, but not exclusively, in the United States and Canada.
We are looking for an experienced HPC and AI application field support engineer to join our pre-sales engineering team. The ideal candidate brings already a broad work experience in different application areas (CFD, FEM, MD, Weather/Climate, QM, AI models, ...) to port, benchmark and optimize applications for different types of high performance computing technologies (CPUs, GPUs, FPGAs, etc). While strong hands-on work experience is a requirement, the candidate must have excellent communication skills, both orally and in writing, when discussing advantages of our unique approach to accelerating computing workloads to our customers and when gathering and summarizing new customer requirements for our research and development teams.
You will closely collaborate with sales and business development teams to identify and qualify new opportunities, leverage and grow your already existing client networks to help foster growth in our opportunity pipeline, formulate and justify new requirements for next generations of our hardware and software stack, liaise closely with technical experts and decision makers of our existing and potential customer base and provide consulting on how to maximize value from our technology for their specific use cases, conduct and lead performance studies, code porting and proof-of-concepts with our application support team and assist our sales partners in delivering winning proposals.
Location: Hybrid in either our Austin, TX or Minneapolis, MN offices preferred but Remote considered for exceptional candidates.
Travel: Ability and willingness to travel up to 40% predominantly in North-America, occasionally internationally, is required
Requirements
  • Bachelor of Science in an engineering discipline (computer science, mathematics, natural sciences or engineering) with a significant focus on scientific computing
  • Masters or Ph.D. with relevant specialization is a plus
  • At least 8 years of work experience in the field, of which at least 4 years should be in the commercial sector
  • If work experience is highly relevant to the field, supported by an excellent track record (e.g. publications), those with less years would be considered
  • Practical work experience with at least two computing architectures (CPUs, GPUs, FPGAs, vector processors, ...) is required
  • Practical expertise in at least two application areas is required (finite element methods, computational fluid dynamics, molecular dynamics, high-energy or astro physics, quantum chemistry, weather/climate simulations, AI training & inference frameworks)
  • Experience in at least two industry verticals are strongly desired (government, academic, finance, oil & gas, manufacturing, telecommunication, engineering or logistics)
  • A strong parallel programming experience using both MPI and OpenMP is required
  • A strong C/C++ and Fortran background is required
  • Fortran experience can be less, but willingness to learn and expand is required
  • UNIX (Linux) and shell programming experience is required
  • Python programming is a plus
  • Good presentation skills and soft skills in working with customers are essential
  • Strong technical writing skills are important(presentations, whitepapers, blogs, ...)
  • Examples of peer-reviewed publications are a plus
  • US citizenship with eligibility to visit US government research facilities

Responsibilities
As a professional you are highly self-motivated and results driven. There you are actively setting and pursuing weekly goals for yourself that assist in achieving your objectives:
  • Maintain and foster existing and create new contacts with clients, actively looking for new opportunities
  • Initiate, organize and lead proof-of-concept, benchmarking and code porting projects to win new business
  • Gather and qualify new important customer requirements; document and discuss them with product management and engineering
  • Providing competitive market insights and guidance to sales and engineering teams
  • Assist our partners in finding both standard and innovative answers to technical requirements and questions in proposals and help in providing concise descriptions and compelling value propositions to be included in their proposals
  • Assess and mitigate technology risks for our clients and our company
  • Present the value of our technology for different use cases in front of customers
  • Actively work and contribute towards achieving our sales targets and other KPIs
  • Actively report your activities and discuss your plans with your peers and management team
  • Grow your area of expertise (new classes of applications and market verticals, competitor awareness, new methodologies and relevant technical frameworks, familiarization with NextSilicons technologies.

Apply