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Remote Software Support Engineer Jobs in Nevada (NOW HIRING)

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are popular job titles related to Remote Software Support Engineer jobs in Nevada?

For Remote Software Support Engineer jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Nevada look for?

The top searched job categories for Remote Software Support Engineer jobs in Nevada are:

What cities in Nevada are hiring for Remote Software Support Engineer jobs?

Cities in Nevada with the most Remote Software Support Engineer job openings:

Manager, AI-Native Software Engineering

Libra Solutions

Las Vegas, NV โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Job description

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed up cumbersome workflows and ease financial barriers for our customers.ย 

Through the MoveDocs personal injury solutions platform, Libra integrates and streamlines medical, financial, and professional services for personal injury cases.ย  Our mission is to help personal injury victims receive the medical care and personal funding needs they require, and to help streamline the process for the attorneys and medical providers that serve these victims.ย  Libra operates under the MoveDocs, Oasis Financial and Probate Advance brands. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.ย 

Together, under the Libra Solutions banner, we have relationships with over 50,000 attorneys and over 12,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.ย ย ย 

Job description

The Manager, AI-Native Software Engineering leads a team of engineers building and maintaining the platforms that power Libra Solutions' products within an agentic delivery model. This role combines people leadership with technical oversight, and is accountable for delivering high-quality software, growing the team's AI-native capabilities, and ensuring the team operates effectively in a pod model where AI agents are active participants in the SDLC alongside human engineers.ย 

The ideal candidate is a player-coach who manages and develops a team effectively while staying connected to the technical work. They bring strong engineering depth in the Microsoft / Azure stack, proven people leadership skills, and demonstrated experience leading teams. This role partners closely with Engineering, Product, and business stakeholders to delivery high-quality software at scale.

This position reports to the Director of Engineering and can be based in any of our office locations in Denver, CO, Huntersville, NC, Rosemont, IL or Las Vegas, NV. We welcome strong remote candidates, with occasional travel to Las Vegas as needed.

Position Responsibilities:

Team Leadership and People Management

  • Manage, mentor, and develop a team of software engineers across all experience levels
  • Conduct regular 1:1s, provide timely and constructive feedback, and support each engineer's professional growth and career development
  • Partner with recruiting to grow the team by attracting and hiring engineers aligned with the team's AI-native technical direction
  • Set clear expectations, foster accountability, and build a culture of trust, collaboration, and continuous improvement
  • Address performance issues constructively and proactively

Engineering Delivery

  • Own the team's delivery commitments; ensure features, bug fixes, and technical investments are completed on time and meet quality standards
  • Participate in sprint planning, backlog refinement, and prioritization discussions with Product and stakeholders
  • Remove blockers, manage dependencies, and ensure the team has what it needs to execute effectively
  • Monitor and continuously improve team velocity, predictability, and delivery health within the agentic pod model
  • Technical Oversight and Practice
  • Maintain strong technical engagement: participate in architecture discussions, code reviews, and technical planning
  • Ensure the team adheres to engineering standards for C# / .NET, API design, database patterns, front-end development, and CI/CD using Azure DevOps
  • Identify and address technical debt; champion sustainable engineering practices
  • Drive adoption and effective use of AI-assisted development tools (GitHub Copilot, Claude, Azure OpenAI) across the team; ensure engineers are working in an agentic delivery rhythm where AI handles generation at scale and engineers own judgment, quality, and architectural decisions
  • Partner with other engineering leaders to define and uphold organizational AI development standards, prompt engineering practices, and AI output review requirements

Metrics and Continuous Improvement

  • Track and evaluate team-level engineering metrics, including sprint velocity and predictability, CI/CD pipeline health, production incidents, defect backlog trends, and system performance data to identify systemic issues and drive continuous improvement
  • Use data to communicate engineering health, technical decisions, tradeoffs, and statuses clearly to stakeholders and leadership
  • Contribute to engineering-wide initiatives including hiring practices, standards, tooling, and process improvement

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent professional experience
  • 7+ years of professional software development experience
  • 2+ years of people management or team leadership experience
  • Strong hands-on background in C# / ASP.NET Core, Entity Framework Core, SQL Server / Azure SQL, and React or Angular
  • Experience with Azure DevOps, CI/CD pipelines, and cloud-native deployment practices on Azure
  • Experience partnering closely with engineering, product, and business stakeholders in an agile delivery environment
  • Demonstrated ability to lead, develop, and retain a high-performing engineering team
  • Strong problem-solving, communication, organizational, and coaching skills
  • Hands-on familiarity with AI-assisted development tooling (GitHub Copilot, Claude, Azure OpenAI) and a demonstrated commitment to building AI-native engineering practices; able to coach engineers on effective prompt engineering, AI output evaluation, and responsible AI use
  • Experience leading teams within agentic or AI-accelerated delivery models, or a clear understanding of how agentic workflows change team rhythms, role expectations, and quality ownership

Benefits

Libra Solutions offers competitive compensation and benefits that include medical, dental, vision and life insurance plans, plus a 401k match and paid time off.