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Remote Software Support Engineer Jobs in Nevada (NOW HIRING)

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting ...

About the role We're looking for a Senior Software Engineer to join our platform team during an ... to support business objectives while upholding our standards for excellence, collaboration, and ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What cities in Nevada are hiring for Remote Software Support Engineer jobs? Cities in Nevada with the most Remote Software Support Engineer job openings:
Senior Technical Lead -- R&D Mission Platforms with Security Clearance

Senior Technical Lead -- R&D Mission Platforms with Security Clearance

Rackner

Las Vegas, NV โ€ข Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Job description

Senior Technical Lead โ€” R&D Mission Platforms Location: Remote, United States
Travel: Approximately 15% for R&D events, technical demos, collaboration sessions, and mission-focused engagements
Clearance: Active Secret clearance preferred. U.S. citizenship and eligibility to obtain and maintain a U.S. government security clearance required. Role Overview
Rackner is seeking a Senior Technical Lead โ€” R&D Mission Platforms to help design, prototype, demonstrate, and advance mission-relevant technical capabilities within our internal R&D environment. This is a hands-on technical leadership role for someone who can move quickly from concept to working capability, operate in ambiguous environments, and communicate clearly with both engineering and mission-focused stakeholders. You will work closely with Racknerโ€™s technical leadership and R&D team to build modern software and platform capabilities, support technical demos, and help translate operational needs into practical technical solutions. The right candidate is technically credible, mission-aware, and comfortable balancing deep technical work with stakeholder engagement. This is not a traditional heads-down remote engineering role. It is designed for someone who can build, explain, iterate, and represent technical work in collaborative, mission-focused environments. What Youโ€™ll Do
Lead the design, prototyping, and development of mission-relevant software and platform capabilities
Build backend services, APIs, full-stack applications, and cloud-native components using modern engineering practices
Translate ambiguous mission needs, user workflows, and technical concepts into working software
Support rapid build, demo, feedback, and iteration cycles for R&D initiatives
Collaborate directly with technical leadership, R&D engineers, and stakeholders on architecture and implementation decisions
Participate in technical demos, customer-facing discussions, and mission-focused events
Help shape system design, platform direction, and technical tradeoffs across emerging capabilities
Guide or mentor engineers through architecture decisions, prototyping efforts, and implementation challenges
Deploy and support applications in cloud-native, containerized, or Kubernetes-based environments
Use modern development workflows, including AI-assisted tools where appropriate, to accelerate prototyping, testing, and delivery
Represent Racknerโ€™s technical work with clarity, professionalism, and credibility in collaborative settings Minimum Qualifications
U.S. citizenship required due to federal contract requirements
Eligible to obtain and maintain a U.S. government security clearance
Professional background developing software systems, backend services, APIs, full-stack applications, platform capabilities, or mission-focused solutions
Proficiency with Python, JavaScript / TypeScript, or similar modern programming languages
Hands-on knowledge of cloud platforms, containers, Kubernetes, DevSecOps, or cloud-native deployment environments
Ability to work independently in ambiguous, prototype-driven, or fast-moving technical settings
Strong communication skills with the ability to explain complex concepts to both technical and non-technical audiences
Demonstrated ownership of engineering outcomes from concept through implementation
Willingness to travel approximately 15% for R&D events, product demonstrations, collaboration sessions, or mission engagements Preferred Qualifications
Active Secret clearance or higher
Background supporting DoD, Air Force, Platform One, Big Bang, DevSecOps, mission planning, C2, ISR, autonomy, or defense software initiatives
Ability to engage with operators, mission users, customers, or non-engineering stakeholders to understand workflows and translate needs into practical solutions
Familiarity with Python, TypeScript, JavaScript, React, Go, FastAPI, Postgres, AWS, Docker, Kubernetes, Helm, Terraform, or CI/CD tooling
History of leading engineering projects, serving as an informal technical lead, or guiding architecture decisions
Involvement in technical demos, pilots, field events, customer-facing discussions, or live exercises
Background building in R&D, prototype-heavy, startup-like, defense tech, or mission-focused environments
Exposure to AI-enabled systems, LLMs, automation-heavy software, data-driven decision tools, or autonomy-adjacent technologies
Familiarity with secure software delivery, observability, infrastructure-as-code, or compliance-aware engineering practices Travel & Event Support
This role requires approximately 15% travel for R&D events, technical demos, collaboration sessions, and mission-focused engagements. Travel is planned in advance whenever possible and may include participation in customer-facing or internal engineering events. About Rackner
Rackner is a software consultancy focused on building mission-critical systems for the U.S. government. Our teams work across cloud platforms, DevSecOps, AI/ML, distributed systems, and modern software engineering initiatives supporting federal agencies and national security missions. Rackner engineers collaborate closely with technical leadership, program teams, and mission stakeholders to design, build, demonstrate, and improve software systems that address complex operational challenges. Benefits & Professional Growth
Rackner invests in its people, because when you grow, we all win. Company-supported certifications aligned to current and future program work, including cloud, Kubernetes, DevSecOps, security, AI/ML, project management, and related technical areas
Clear advancement tracks and future leadership opportunities
401(k) with 100% match up to 6%
Comprehensive medical, dental, vision, life, and disability coverage
Generous PTO and paid holidays
Home-office equipment plan and remote work support
Fitness and wellness reimbursement
Weekly pay schedule and modern perks, including team events Equal Opportunity Rackner is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.