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Remote Software Support Engineer Jobs in California

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Diagnose and resolve hardware, software, network, and system issues. * Respond to help desk tickets ...

Mentor and support other developers through knowledge sharing, coaching, and technical ... Ability to work independently in a remote environment while contributing effectively to a ...

The Software Engineer will support the Reverse Engineering, Science, and Technology for ... Ability to work independently in a remote environment while supporting geographically distributed ...

Mentor and support other developers through knowledge sharing, coaching, and technical ... Ability to work independently in a remote environment while contributing effectively to a ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What job categories do people searching Remote Software Support Engineer jobs in California look for? The top searched job categories for Remote Software Support Engineer jobs in California are:
What cities in California are hiring for Remote Software Support Engineer jobs? Cities in California with the most Remote Software Support Engineer job openings:
Infographic showing various Remote Software Support Engineer job openings in California as of June 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

Associate IT Support Engineer

DensityAI

Mountain View, CA • On-site, Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago


Job description

ITAR Notice: This role involves access to ITAR-controlled information. Applicants must be U.S. persons (U.S. citizens, U.S. permanent residents, asylees, or refugees) per 22 CFR 120.62

About the role

Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning, account management, helpdesk, and onboarding automation. Work with chip-design and software teams driving DensityAI's AI accelerator program from first silicon through scale-out.

What you'll do
  • Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning, account management, helpdesk, and onboarding automation
  • Use and develop AI-assisted tool flows to accelerate support workflows and self-service
What we're looking for
  • Strong fundamentals in macOS, Windows, and Linux endpoint support
  • 1+ years of IT support, helpdesk, or sysadmin experience (internships count)
  • Hands-on with identity providers (Entra ID, Okta, Google Workspace, or equivalent) and SSO / MFA flows
  • Comfort with shell scripting, basic networking, and command-line troubleshooting
  • (Optional) Endpoint management (Intune, Jamf), Ansible / scripting automation, helpdesk-ticketing tooling, or experience supporting an engineering team
Compensation

Final offers depend on level, location, and skills relevant to the role. Additional compensation: equity grant per company guidelines; medical / dental / vision; 401(k); standard PTO. 

Visa Sponsorship

DensityAI sponsors qualified candidates for H-1B, O-1, TN, E-3, and other employment-based visas, and we welcome applicants on F-1 OPT and STEM-OPT. Work authorization is required at start; we provide immigration support to secure or transfer status.

Equal Opportunity

DensityAI is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religious creed, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age (40+), sexual orientation, military or veteran status, pregnancy, or any other status protected by law. We comply with the California CROWN Act and provide reasonable accommodations on request.