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Remote Software Support Engineer Jobs in California

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Diagnose and resolve hardware, software, network, and system issues. * Respond to help desk tickets ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Diagnose and resolve hardware, software, network, and system issues. * Respond to help desk tickets ...

YO AI Labs

AI Software Engineer - Remote

San Jose, CA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

AI Software Engineer - Remote

Los Angeles, CA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

AI Software Engineer - Remote

San Francisco, CA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

AI Software Engineer - Remote

Palo Alto, CA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

Senior Software Engineer - Remote

Los Angeles, CA · Remote

$132K - $174K/yr

Senior Software Engineer Job Type: Contract Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn ...

TEKsystems

Software Expert

Menlo Park, CA · Remote

$50 - $75/hr

TekSystems is currently hiring for REMOTE Software Experts, This role would be based out of CA but ... finance, engineering, science, analytics, operations). ● Ability to complete non-trivial ...

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are popular job titles related to Remote Software Support Engineer jobs in California?

For Remote Software Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in California look for?

The top searched job categories for Remote Software Support Engineer jobs in California are:

What cities in California are hiring for Remote Software Support Engineer jobs?

Cities in California with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in California as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Support Engineer-Micro Focus Enterprise Server

Long Beach, CA • On-site, Remote

Apptad, Inc.
IT Services • 501 - 1,000 employees
Learn more about Apptad, Inc.external

$145K/yr

Contractor

Re-posted 7 days ago

Job description

Job Role: Support Engineer-Micro Focus Enterprise Server - applications and environment
Location: Long Beach, California. Remote is ok. Preferred in pacific time zone states.
Mandatory Skills: IBM Mainframe and Micro Focus Enterprise Server/Developer - IBM COBOL, IMS, SQL, JCL, PowerShell, Python, Windows environment
Job Description:
  • Good experience in IBM Mainframe (z/OS) and Micro Focus Enterprise Server/Developer areas
  • Good knowledge in IBM COBOL, JCL, IMS, SQL, File Systems
  • Good experience in maintaining and documenting applications in COBOL
  • Experience with support and system administration activities
  • Good communication and manage client interactions
  • Nice to have experience in Autosys, LRS - VPSX/PCX, Security (Active Directory), XA connections
  • Ability to learn new areas quickly
  • Experience in Python and PowerShell is important
  • Experience in .net is preferred
  • Experience in Cloud technologies is preferred
  • Preference for the people in pacific time or mountain time as the batch applications run during the evening
  • Resolve customer satisfaction issues and respond on-time to customer queries
  • Flexible to support non-traditional work hours for on call support and resolution
  • Good analytical and communication skills with right professional attitude.

Other Requirement: Please share a skill matrix on the mandatory skills listed-IBM Mainframe and Micro Focus Enterprise Server/Developer - IBM COBOL, IMS, SQL, JCL, PowerShell, Python, Windows environment
Location is remote but work hours will be as per Pacific timings
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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