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Remote Smart Hands Jobs in Boston, MA (NOW HIRING)

Career Site

Field Technician

Quincy, MA · Remote

$29 - $35/hr

Technician will directly report to a remote supervisor. Duties and Responsibilities: * Communicate ... Smart Hands installations and maintenance with various technology platforms and changing SOW'

Watts

Salesforce Administrator

Andover, MA · On-site +1

Scope of Position This hands-on, highly collaborative role within the Information Technology team ... This position reports to the Salesforce Platforms Owner and is open to remote candidates based in ...

MarketBridge

Specialist, SEM

Boston, MA · Remote

This is a remote role, required to work in EST hours. Who We Are Marketbridge partners with leading ... This role focuses on hands-on campaign management, performance analysis, and continuous ...

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Remote Smart Hands information

What is a remote smart hands?

Remote Smart Hands are on-site technical support services provided by data centers or IT service companies. These professionals perform physical tasks such as rebooting servers, checking cables, installing hardware, or troubleshooting issues, all while being guided by remote IT teams. This service allows organizations to maintain and manage their IT infrastructure without needing their own staff physically present at the location, which is especially useful for businesses with equipment in multiple or distant data centers. Remote Smart Hands help reduce downtime and ensure quick responses to technical issues.

What are the key skills and qualifications needed to thrive as a remote smart hands technician?

To thrive as a Remote Smart Hands technician, you need a strong understanding of IT hardware, networking, and data center protocols, often supported by relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring tools, ticketing systems, and standard data center equipment is typically required. Excellent communication, problem-solving, and time management skills help you effectively execute tasks and collaborate with remote teams. These skills ensure timely, accurate support for critical infrastructure, minimizing downtime and maintaining operational efficiency.

How does a remote smart hands technician typically collaborate with on-site staff to resolve technical issues?

Remote Smart Hands technicians work closely with on-site personnel, often communicating via phone, video calls, or ticketing systems to carry out physical tasks such as equipment installations, cable management, or troubleshooting hardware issues. Clear communication and detailed documentation are crucial, as the technician provides step-by-step guidance and verifies actions remotely. Success in this role often depends on the ability to interpret instructions accurately and collaborate efficiently with staff who may have varying levels of technical expertise. This collaborative approach ensures minimal downtime and quick resolution of issues in data centers or remote office environments.

What is the difference between Remote Smart Hands vs Data Center Technician?

AspectRemote Smart HandsData Center Technician
CredentialsTechnical certifications, such as CompTIA A+ or Cisco CCNASimilar certifications, often including network and hardware certifications
Work EnvironmentRemote support, on-site visits for urgent tasksPrimarily on-site in data centers
Employer & Industry UsageIT service providers, telecom companiesData center operators, hosting providers
Common Search & ComparisonYesYes

Remote Smart Hands and Data Center Technicians both require technical skills and certifications. While Remote Smart Hands focus on remote support and on-site assistance for urgent tasks, Data Center Technicians primarily work on-site maintaining and troubleshooting data center hardware. Both roles are essential in the IT and data center industry, often overlapping in skills and certifications, but differ mainly in work environment and scope of support.

What are popular job titles related to Remote Smart Hands jobs in Boston, MA?

For Remote Smart Hands jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Smart Hands jobs in Boston, MA look for?

The top searched job categories for Remote Smart Hands jobs in Boston, MA are:

Remote Smart Hands jobs near you

Field Technician

Career Site

Quincy, MA • Remote

$29 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

General Summary of Position:

This position is for a telecommunications, structured cabling, and technology Field Service Technician. The job will consist of completing various cable runs, hardware moves, adds, changes and "smart hands" installations for Granite customers, primarily within a 50-mile service area radius. The technician will also be responsible for leading subcontracted crews on larger projects in the area. Company vehicle provided. Technician will directly report to a remote supervisor.

Duties and Responsibilities:

  • Communicate effectively with the NI team members and departments that schedule each service call
  • Complete basic structured cabling repairs and new installations according to industry standard practices
  • Smart Hands installations and maintenance with various technology platforms and changing SOW's
  • Provide all required job and project deliverables within 24 hours or otherwise specified in an SOW
  • Keep company vehicle clean and serviced properly
  • Keep all materials & tools stocked. Accountability maintained through scheduled inventory counts.

Required Qualifications:

  • 5-10 years structured cabling experience
  • Ability to tone and test copper wiring / analog dial tone
  • Ability to terminate and test Cat5e, Cat6, Cat6A cablings
  • Ability to terminate and test Coax cabling
  • Ability to patch and roll fiber
  • Laptop skills (Excel, Putty/Hyper Terminal for ability to allow remote session to engineer / NOC)
  • Basic Networking (Modem Gui's, Command Prompts, Initiate Remote sessions)
  • Light travel
  • Clean Driving Record

Preferred Qualifications:

  • BICSI Certifications
  • Wireless Knowledge (Ability to utilize Ekahua software)
  • Lift Certified
  • OSHA Certifications
  • A+ networking certification
  • Fiber certifications

Compensation Range: The compensation range for this position is $29/hour to $35/ hour and represents what Granite reasonably and in good faith expects to pay for this role at the time of posting. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

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