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Remote Service Technician Jobs in Raleigh, NC (NOW HIRING)

City of Durham, NC

Business Services Analyst

Durham, NC · On-site +1

$68K - $105K/yr

... benefits Remote Employment: Flexible/Hybrid Job Number: 26-06025 Department: Water Management ... technicians, customer billing techs, and much more. If you have a passion for managing vital water ...

DAN

Safety Services Specialist

Durham, NC · On-site +1

This position requires full-time, office based work and is not eligible for remote or hybrid ... Update and maintain databases of service providers, instructors, dive safety officers, and ...

RPM Living

Director of Facilities

Raleigh, NC · On-site +1

We simplify Due Diligence, Transitions, Utilities, Facilities services, and Capital Managemen,t and ... Work with vendors, regional managers and lead maintenance technicians to identify cost saving ...

Duke Health

Medical Records Coder II-Inpatient

Durham, NC · Remote

$18 - $24.25/hr

This position is 100% remote. All Duke University remote workers must reside in one of the ... Communicate with nursing and ancillary services personnel for needed documentation for accurate ...

Duke University

MEDICAL RECORDS CODER II

Durham, NC · Remote

$18 - $24.25/hr

This position is 100% remote. All Duke University remote workers must reside in one of the ... Communicate with nursing and ancillary services personnel for needed documentation for accurate ...

Duke Health

MEDICAL RECORDS CODER II

Durham, NC · Remote

$18 - $24.25/hr

This position is 100% remote. All Duke University remote workers must reside in one of the ... Communicate with nursing and ancillary services personnel to obtain the necessary documentation for ...

Duke Health

MEDICAL RECORDS CODER II

Durham, NC · Remote

$18 - $24.25/hr

This position is 100% remote. All Duke University remote workers must reside in one of the ... Communicate with nursing and ancillary services personnel for needed documentation for accurate ...

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Remote Service Technician information

See Raleigh, NC salary details

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How much do remote service technician jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote service technician in Raleigh, NC is $23.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.96 per hour, depending on experience, location, and employer.

What does a remote service technician do?

As a Remote Service Technician, your day generally involves responding to support tickets, diagnosing equipment or software issues via remote access, and guiding customers through solutions. You may use remote management tools to troubleshoot, document your work in service platforms, and sometimes coordinate with on-site teams for complex problems. Team meetings, knowledge sharing, and ongoing training sessions are also common parts of the role. The position offers variety and the chance to solve new challenges daily, all while collaborating virtually with both customers and colleagues.

What is a remote service technician?

A Remote Service Technician diagnoses and resolves technical issues for customers from a remote location. They provide support through phone, email, or chat to troubleshoot hardware and software problems. This role often includes guiding users through solutions, performing system updates, and ensuring minimal downtime. Strong technical knowledge, problem-solving skills, and customer service abilities are essential for success in this position.

What skills and qualifications are needed to thrive as a remote service technician?

To thrive as a Remote Service Technician, you need strong troubleshooting skills, a background in electronics or IT, and relevant technical certifications such as CompTIA A+ or manufacturer-specific credentials. Familiarity with remote diagnostic tools, ticketing systems, and cloud-based platforms is typically required in this role. Excellent communication, time management, and problem-solving abilities set top performers apart. These skills ensure technicians can efficiently resolve technical issues from a distance, maintain high customer satisfaction, and work effectively within distributed teams.

What are the most commonly searched types of Service Technician jobs in Raleigh, NC? The most popular types of Service Technician jobs in Raleigh, NC are:
What are popular job titles related to Remote Service Technician jobs in Raleigh, NC? For Remote Service Technician jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Service Technician jobs in Raleigh, NC look for? The top searched job categories for Remote Service Technician jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Service Technician jobs? Cities near Raleigh, NC with the most Remote Service Technician job openings:
Remote Service Technician jobs near you

Business Services Analyst

City of Durham, NC

Durham, NC • On-site, Remote

$68K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Salary : $68,038.00 - $105,466.00 Annually
Location : 1600 Mist Lake Dr., Durham, NC
Job Type: Full time with benefits
Remote Employment: Flexible/Hybrid
Job Number: 26-06025
Department: Water Management
Opening Date: 07/17/2026
Position Description
Work. Serve. Thrive. With the City of DurhamAdvance in your career while making a real difference in the community you serve.
Hiring Range: $68,038.00 - $86,763.00
Hours/Schedule: 8:00 AM - 5:00 PM (Subject to rotating overnight shift)
The City of Durham's wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham's 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set - mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!
This role supports the administration, maintenance, and monitoring of the department's technology systems. Responsibilities include managing system roles and user groups, overseeing daily and overnight batch processes, troubleshooting issues, supporting system updates and testing, and providing technical assistance. The position serves as backup to and reports to the System Administrator.
The role requires applying established criteria to resolve technical and operational problems, make recommendations, and ensure work complies with policies, procedures, and regulatory requirements.
Devoted to providing technical support, administration, and maintenance/management of a department's technology systems and equipment, including user/technical support, data/database management and data extraction/analysis. Requires education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.
Position is responsible for researching, compiling, and analyzing information; preparing reports; managing programs and/or processes; assessing programs and performing quality control; consulting with management and other staff; performing special projects; serving as a liaison to other City departments, vendors or external customers, as assigned. Also, analyzing operational processes and recommending improvements; developing performance measures; developing and updating business plans and assisting with strategic planning. As assigned, an incumbent may serve as a lead worker, assigning work and monitoring work completion or supervising paraprofessional and/or support staff including conducting performance evaluations, coordinating training, and implementing disciplinary action.
Duties/Responsibilities
  • Administer technology systems, including user access, configuration, and performance monitoring.
  • Oversee and troubleshoot scheduled daily and overnight batch processes, including vendor file processing and issue resolution.
  • Participate in system testing for updates, patches, and enhancements.
  • Research, compile, analyze, and report program and operational data; maintain records, manuals, contracts, and related documentation.
  • Develop and maintain databases and system tools; ensure data accuracy and compliance.
  • Assess operational processes, perform quality control, recommend improvements, and assist with strategic planning and performance measure development.
  • Serve as a liaison to internal departments, vendors, and external agencies; provide consultation, training, and program support.
  • Coordinate or lead special projects and outreach activities.
  • As assigned, provide lead-worker oversight or supervise support staff, including training and performance monitoring.
  • May require third-shift oversight to manage and resolve issues with scheduled processes.
  • Administers programs including evaluating program performance; performs quality control; develops performance measures; recommends improvements; assists with strategic planning; and ensures compliance with applicable regulations, policies, and procedures.
  • Coordinates the preparation of, and prepares, maintains, reviews, and/or submits policy, operational, financial, and related reports, records, user guides manuals, contracts, agreements; designs and manages databases and systems; researches, analyzes, compiles, extracts, digitizes, and/or reviews data; reviews work and the work of others for accuracy, completeness and compliance with contracts and applicable regulations, policies, and procedures.
  • Collaborates with, and serves as a liaison to, City management and departments, vendors, and/or external agencies; attends meetings to provide consultation and professional assistance; coordinates public outreach; conducts site visits and/or investigations, as assigned; develops and delivers training, as assigned; and promotes programs and other department operations.
  • Position may require third shift oversight of scheduled processes, and actions to quickly and accurately resolve issues surrounding said processes.
  • Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience
  • Bachelor's degree or equivalent in computer science, information technology, or directly related field
  • Two years of professional experience in an area related to assignment.

Additional Preferred Skills
  • For positions performing and coordinating applications support operations: working knowledge of ASP.NET, C#, VB.NET, JAVA, DHTML, XML, Java Script and other scripting/programming languages is preferred.
  • For positions performing and coordinating GIS operations: a certified geographic information systems (GIS) professional certification is preferred.

Benefits - General Full-Time Employees
  • 12-13 paid holidays per year
  • 13 standard work days of vacation per year
  • 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
  • 2 weeks paid military leave per year
  • Medical, dental, vision, and supplemental life insurance plans
  • State and City retirement plans
  • Short and long term disability plans
  • Paid temporary disability leave for specified conditions
  • City contribution of 13.6% into the N.C. State Retirement System
  • Paid funeral leave
  • Employee Assistance Program - personal and family counseling
  • Paid life insurance equal to annual salary
  • 48 hours for volunteer work each year*
  • 4 hours parental leave each year
  • Workman's Compensation Insurance
  • 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
  • 401(k) retirement plan (5.0% of salary)
  • State retirement plan effective first day of the month following date of hire
  • Health insurance effective first day of the month following date of hire
  • Dental and life insurance, after one year of service
  • Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01
Where did you first hear about this opportunity?
  • City of Durham Website
  • Walk in
  • Job fair
  • Employee referral
  • Professional organization ***Please list the organization in "other" box below***
  • Internet posting ***Please list the specific web site in the "other" box below***
  • Craig's List
  • Facebook
  • LinkedIn
  • GlassDoor
  • governmentjobs.com
  • Monster.com
  • Indeed.com
  • Employment Security Commission
  • Magazine/Newspaper
  • Other

02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
  • Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
  • High School Diploma or Equivalent (GED, HiSET, TASC)
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral Degree (PhD, Juris Doctorate)

04
How many years of related experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 2 years related experience
  • 2 years but less than 6 years related experience
  • 6 years but less than 10 years related experience
  • 10 or more years related experience

Required Question

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