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Remote Service Technician Jobs in Raleigh, NC (NOW HIRING)

Actalent

Pharmacy Technician

Cary, NC · On-site +1

$22.50/hr

Manage inbound calls related to prior authorizations, patient updates, and pharmacy services ... for remote work based on business needs. Hours fall between 8:00 AM and 8:00 PM Eastern Time ...

SOLV Energy

HV SCADA Engineer II (Remote)

Raleigh, NC · On-site +1

SOLV Energy is a leading provider of infrastructure services to the power industry, designing ... Communicate effectively withcustomers, vendors,andfield technicians for on-site commissioning and ...

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Remote Service Technician information

See Raleigh, NC salary details

$12

$23

$35

How much do remote service technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote service technician in Raleigh, NC is $23.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.96 per hour, depending on experience, location, and employer.

What does a remote service technician do?

As a Remote Service Technician, your day generally involves responding to support tickets, diagnosing equipment or software issues via remote access, and guiding customers through solutions. You may use remote management tools to troubleshoot, document your work in service platforms, and sometimes coordinate with on-site teams for complex problems. Team meetings, knowledge sharing, and ongoing training sessions are also common parts of the role. The position offers variety and the chance to solve new challenges daily, all while collaborating virtually with both customers and colleagues.

What is a remote service technician?

A Remote Service Technician diagnoses and resolves technical issues for customers from a remote location. They provide support through phone, email, or chat to troubleshoot hardware and software problems. This role often includes guiding users through solutions, performing system updates, and ensuring minimal downtime. Strong technical knowledge, problem-solving skills, and customer service abilities are essential for success in this position.

What skills and qualifications are needed to thrive as a remote service technician?

To thrive as a Remote Service Technician, you need strong troubleshooting skills, a background in electronics or IT, and relevant technical certifications such as CompTIA A+ or manufacturer-specific credentials. Familiarity with remote diagnostic tools, ticketing systems, and cloud-based platforms is typically required in this role. Excellent communication, time management, and problem-solving abilities set top performers apart. These skills ensure technicians can efficiently resolve technical issues from a distance, maintain high customer satisfaction, and work effectively within distributed teams.

What are the most commonly searched types of Service Technician jobs in Raleigh, NC? The most popular types of Service Technician jobs in Raleigh, NC are:
What are popular job titles related to Remote Service Technician jobs in Raleigh, NC? For Remote Service Technician jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Service Technician jobs in Raleigh, NC look for? The top searched job categories for Remote Service Technician jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Service Technician jobs? Cities near Raleigh, NC with the most Remote Service Technician job openings:
Remote Service Technician jobs near you

Customer Service Supervisor PBM

Marpai Administrators LLC

Cary, NC • Remote

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description


Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION: 
 
The Customer Service Supervisor, PBM reports to the Customer Service Manager and is responsible for leading a team of specialized agents, customer service representatives, to deliver high-quality service to resolve complex questions regarding prescription drug coverage. This role plays a critical part in enhancing customer satisfaction, driving retention, and supporting the overall business objectives by maintaining efficient operations and fostering a positive team environment. 
 
WHAT YOU WILL BE DOING: 
 
  • Supervise team: Guide the team through complex member inquiries regarding drug formularies, tier structures, and copays. Supervise the investigation and resolution with members, pharmacies and prescribers of rejected pharmacy claims, coordinating eligibility overrides and technical point-of-sale errors. 
  • Enforce compliance with regulatory requirements: Monitor and train teams on strict adherence to HIPAA regulations and other applicable regulations.
  • Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA): Ensure the team meets contractual SLAs. 
  • Training and Coaching: Analyze trends of issues to identify, training gaps, performance issues, and create a plan to address the gaps and recommend solutions as needed. Provide coaching and critical conversations to direct reports for developmental and correctional issues. 
  • Quality assurance and audits: Complete monthly call monitoring. Review monthly scorecard with individuals on team, identifying trends that need to be addressed as well as kudos for jobs well done.
  • Handles overflow for calls, chat, and emails as needed especially during peak
  • Maintain and develop Standard Operating Procedures
  • Other duties as required
 
WHAT SUCCESS LOOKS LIKE: 
 
  • Drive member accessibility through effectively managing resources, coordinating multiple daily tasks, and enhancing the effectiveness of customer interactions
  • Ensure exceptional quality through the monitoring and coaching of call interactions and claim processing
  • Cultivate the ultimate customer experience by ensuring the team is well trained and coached
  • Ensure team is meeting and exceeding expectations and metrics
 
WHAT DO YOU NEED:
  • Industry Experience: 2+ years of experience in a PBM, managed care, healthcare call center, or pharmacy environment.
  • Preferred License: Active Certified Pharmacy Technician (CPhT) designation or state pharmacy technician license is highly preferred. 
  • 3 years minimum call center experience
  • 3+ years in a supervisory or leadership role in a call center
  • Strong leadership and team management skills
  • Excellent communication, both verbal and written
  • Problem-solving and conflict resolution skills
  • Ability to analyze performance metrics and use data to improve team effectiveness
  • Encourage and support accountability and engagement, including sharing of information, ownership and successes with others
  • Consistently communicate expectations to clients and internal team members
  • Capability to manage service recovery as necessary

WORK REQUIREMENTS:
  • Tampa, FL or Remote
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • No travel required 
 
 WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • Health and Wellness Programs 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield 
  • Identity Theft Protection
       
    Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
     
     

This is a remote position.