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Remote Service Desk Manager Jobs in Renton, WA (NOW HIRING)

Technology Solution Center Analyst

Home, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Service Desk organization, you will be based in Denver, CO. Location: Remote (Must be close to ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...

Technology Solution Center Analyst Lead

Home, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote role in Strongsville, OH or Pittsburgh, PA Schedule: Monday - Friday, 9:00 AM - 6 ... the ability to manage escalations. Key Responsibilities Service Desk Operations Act as an ...

Digital Project Coordinator

Kent, WA · Remote

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of ... S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office.

Digital Project Coordinator

Kent, WA · On-site +1

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of ... S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office.

IT Administrator

Bothell, WA · Remote

$72K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage memberships in Security Groups. Basic understanding of Group Policy and DNS. * Entra ID ... the service desk's standard operating procedure. · Ensuring Service Level Agreements (SLAs) are ...

Audit Service Delivery Lead

Seattle, WA · Remote

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel Process and triage incoming ...

Field Engineer

Seattle, WA · Remote

  • Retirement

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Field Engineer

Seattle, WA · On-site +1

  • Retirement

... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...

Client Accounts Operations Lead - Pacific Time

Seattle, WA · On-site +1

$173K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... managers simultaneously. This position is remote and may require work across various time zones and ... Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. * Works across ...

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Showing results 1-20

Remote Service Desk Manager information

See Renton, WA salary details

$41.1K

$106.3K

$176.6K

How much do remote service desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote service desk manager in Renton, WA is $106,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $126,500.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What job categories do people searching Remote Service Desk Manager jobs in Renton, WA look for?

The top searched job categories for Remote Service Desk Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Service Desk Manager jobs?

Cities near Renton, WA with the most Remote Service Desk Manager job openings:

Service Desk Technician L2

Milestone Technologies, Inc.

Bellevue, WA • Remote

Full-time

Re-posted 12 days ago


Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.

Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED

3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred

Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred

Experience in supporting PCs and Windows OS in a commercial or enterprise environment

Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.

Working knowledge of Active Directory and basic AD administration

Employment Type: US Regular FT