... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ... a Help Desk role w/walk-up service required, VIP support preferred Strong interpersonal ...
... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ... a Help Desk role w/walk-up service required, VIP support preferred Strong interpersonal ...
Accounting Service Desk Specialist - Pacific Time
Seattle, WA · On-site +1
$30.98 - $40/hr
Medical
Dental
Vision
Retirement
Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers ... comprised of remote and in-office work, the requirement for which will be determined in ...
Accounting Service Desk Specialist - Pacific Time
Seattle, WA · On-site +1
$30.98 - $40/hr
Medical
Dental
Vision
Retirement
Inquiry Management: Assess, resolve, or refer accounting and billing inquiries from billers ... comprised of remote and in-office work, the requirement for which will be determined in ...
Technology Solution Center Analyst
Home, WA · Remote
Medical
Dental
Vision
Life
Retirement
PTO
... Service Desk organization, you will be based in Denver, CO. Location: Remote (Must be close to ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Technology Solution Center Analyst
Home, WA · Remote
Medical
Dental
Vision
Life
Retirement
PTO
... Service Desk organization, you will be based in Denver, CO. Location: Remote (Must be close to ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Technology Solution Center Analyst Lead
Home, WA · Remote
Medical
Dental
Vision
Life
Retirement
PTO
This is a remote role in Strongsville, OH or Pittsburgh, PA Schedule: Monday - Friday, 9:00 AM - 6 ... the ability to manage escalations. Key Responsibilities Service Desk Operations Act as an ...
Technology Solution Center Analyst Lead
Home, WA · Remote
Medical
Dental
Vision
Life
Retirement
PTO
This is a remote role in Strongsville, OH or Pittsburgh, PA Schedule: Monday - Friday, 9:00 AM - 6 ... the ability to manage escalations. Key Responsibilities Service Desk Operations Act as an ...
Digital Project Coordinator
Kent, WA · Remote
$55K - $70K/yr
Medical
Dental
Vision
Retirement
PTO
Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of ... S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office.
Quick apply
Digital Project Coordinator
Kent, WA · Remote
$55K - $70K/yr
Medical
Dental
Vision
Retirement
PTO
Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of ... S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office.
Digital Project Coordinator
Kent, WA · On-site +1
$55K - $70K/yr
Medical
Dental
Vision
Retirement
PTO
Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of ... S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office.
Digital Project Coordinator
Kent, WA · On-site +1
$55K - $70K/yr
Medical
Dental
Vision
Retirement
PTO
Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of ... S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office.
IT Administrator
Bothell, WA · Remote
$72K/yr
Medical
Dental
Vision
Retirement
PTO
Manage memberships in Security Groups. Basic understanding of Group Policy and DNS. * Entra ID ... the service desk's standard operating procedure. · Ensuring Service Level Agreements (SLAs) are ...
Quick apply
IT Administrator
Bothell, WA · Remote
$72K/yr
Medical
Dental
Vision
Retirement
PTO
Manage memberships in Security Groups. Basic understanding of Group Policy and DNS. * Entra ID ... the service desk's standard operating procedure. · Ensuring Service Level Agreements (SLAs) are ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
... field service technicians, project managers, contractor clients, and end- user clients. This ... Utilizes the tools created for Remote Services to perform daily activities on client systems.
... field service technicians, project managers, contractor clients, and end- user clients. This ... Utilizes the tools created for Remote Services to perform daily activities on client systems.
Remote (U.S.) Model: Independent Contractor / 100% Commission This opportunity is built by and for ... We are a collective of proven professionals who have run their own desks, managed client ...
Quick apply
Remote (U.S.) Model: Independent Contractor / 100% Commission This opportunity is built by and for ... We are a collective of proven professionals who have run their own desks, managed client ...
Audit Service Delivery Lead
Seattle, WA · Remote
$55K - $70K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel Process and triage incoming ...
Audit Service Delivery Lead
Seattle, WA · Remote
$55K - $70K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel Process and triage incoming ...
Field Engineer
Seattle, WA · Remote
Retirement
... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
Quick apply
Field Engineer
Seattle, WA · Remote
Retirement
... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
Field Engineer
Seattle, WA · On-site +1
Retirement
... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
Field Engineer
Seattle, WA · On-site +1
Retirement
... Manager, North America. The mission of the Professional Services team is to help customers achieve ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...
Remote/Hybrid Licensed Small Commercial Insurance Inside/Inbound Sales Consultant - September 28 ...
Seattle, WA · On-site +1
$800 - $2.0K/mo
Prioritize and manage desk while delivering timely outcomes to customers. * Operate with a customer ... High speed broadband cable internet service with minimum upload/download speeds of 100MB download ...
Remote/Hybrid Licensed Small Commercial Insurance Inside/Inbound Sales Consultant - September 28 ...
Seattle, WA · On-site +1
$800 - $2.0K/mo
Prioritize and manage desk while delivering timely outcomes to customers. * Operate with a customer ... High speed broadband cable internet service with minimum upload/download speeds of 100MB download ...
Remote Customer Service Specialist
Kent, WA · On-site +1
$19.25 - $25.50/hr
Medical
Dental
Vision
Retirement
PTO
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Customer Service Specialist
Kent, WA · On-site +1
$19.25 - $25.50/hr
Medical
Dental
Vision
Retirement
PTO
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Customer Service Specialist
Seattle, WA · On-site +1
$19.25 - $25.50/hr
Medical
Dental
Vision
Retirement
PTO
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote Customer Service Specialist
Seattle, WA · On-site +1
$19.25 - $25.50/hr
Medical
Dental
Vision
Retirement
PTO
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...
Remote- Customer Experience Service
Seattle, WA · Remote
$18.25 - $24.75/hr
In this role, you will assist with coordinating client requests, managing service details, and ... Benefits • Remote position with flexible scheduling options. • Structured onboarding and ...
Client Accounts Operations Lead - Pacific Time
Seattle, WA · On-site +1
$173K/yr
Medical
Dental
Vision
Retirement
... managers simultaneously. This position is remote and may require work across various time zones and ... Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. * Works across ...
Client Accounts Operations Lead - Pacific Time
Seattle, WA · On-site +1
$173K/yr
Medical
Dental
Vision
Retirement
... managers simultaneously. This position is remote and may require work across various time zones and ... Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. * Works across ...
Remote Service Desk Manager information
See Renton, WA salary details
$41.1K - $53.4K
6% of jobs
$53.4K - $65.7K
6% of jobs
$65.7K - $78K
9% of jobs
$80.4K is the 25th percentile. Wages below this are outliers.
$78K - $90.3K
19% of jobs
The median wage is $98.3K / yr.
$90.3K - $102.7K
15% of jobs
$102.7K - $115K
12% of jobs
$122.1K is the 75th percentile. Wages above this are outliers.
$115K - $127.3K
14% of jobs
$127.3K - $139.6K
5% of jobs
$139.6K - $152K
5% of jobs
$152K - $164.3K
5% of jobs
$164.3K - $176.6K
3% of jobs
$41.1K
$106.3K
$176.6K
How much do remote service desk manager jobs pay per year?
What is a remote service desk manager?
What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?
| Aspect | Remote Service Desk Manager | Remote Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees service desk operations, manages team performance, implements policies | Supervises help desk staff, handles escalations, ensures customer satisfaction |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | Customer service experience, technical knowledge, team management skills |
| Work Environment | Remote or on-site, strategic planning focus | Primarily remote, operational support focus |
| Industry Usage | IT service management, tech companies, large organizations | IT support, customer service departments, SMBs |
The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.
What are the main challenges faced by a remote service desk manager, and how can they be addressed?
What are the key skills and qualifications needed to thrive as a remote service desk manager?
What job categories do people searching Remote Service Desk Manager jobs in Renton, WA look for?
The top searched job categories for Remote Service Desk Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Service Desk Manager jobs?
Cities near Renton, WA with the most Remote Service Desk Manager job openings:
Full-time
Re-posted 12 days ago
Job description
Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
HS Diploma or GED
3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Strong interpersonal communication skills with a high degree of empathy is a must
Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required
Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required
Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus
Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Experience in supporting PCs and Windows OS in a commercial or enterprise environment
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Working knowledge of Active Directory and basic AD administration
Employment Type: US Regular FT