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Remote Service Desk Manager Jobs in Dallas, TX (NOW HIRING)

Integra

Network Engineer

Plano, TX · On-site +1

... remote jobsites. Working collaboratively with IT, project management, construction, facilities ... Provide technical guidance and escalation support to Service Desk personnel and other IT teams ...

New

Integra Mission Critical

Network Engineer

Dallas, TX · On-site +1

... remote jobsites. Working collaboratively with IT, project management, construction, facilities ... Provide technical guidance and escalation support to Service Desk personnel and other IT teams ...

New

Integra

Network Engineer

Dallas, TX · On-site +1

... remote jobsites. Working collaboratively with IT, project management, construction, facilities ... Provide technical guidance and escalation support to Service Desk personnel and other IT teams ...

New

Addison Group

Enterprise Endpoint Engineer

Dallas, TX · Remote

$109K - $136K/yr

Patch & lifecycle management * Endpoint encryption & security baselines Virtual Workspace & Remote ... Service Desk Success Metrics * Endpoint platform stability * Security compliance score * Patch ...

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All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Dallas, TX

Remote Service Desk Manager information

See Dallas, TX salary details

$36.1K

$93.5K

$155.3K

How much do remote service desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote service desk manager in Dallas, TX is $93,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $111,300.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are popular job titles related to Remote Service Desk Manager jobs in Dallas, TX?

For Remote Service Desk Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Dallas, TX look for?

The top searched job categories for Remote Service Desk Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Service Desk Manager jobs?

Cities near Dallas, TX with the most Remote Service Desk Manager job openings:

Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $93,501 per year, or $45 per hour.

Facebook Administrator - Paid Internship

ATIA Ltd

Dallas, TX • Remote

Full-time, Internship

Re-posted 24 days ago

Job description

Company Description

ATIA Holding is a group of two companies: ATIA Ltd and ATIA Consulting. 

Website: www.atiaholding.uk

LinkedIn: https://www.linkedin.com/company/atia-holding/


ATIA Ltd 

Website: www.atia.ba  

ATIA Ltd is multinational company which has 2 main sectors: 

-First sector: ISO Standards - which includes: 

  • 1. ISO Implementation 
  • 2. ISO Consultation 
  • 3. ISO Certification 

-Second sector: Software Development 

  • 1.Developing applications for all technologies and platforms 
  • 2.Enterprise Resource Planning (ERP), 
  • 3.Customer Relationship Management System (CRM), 
  • 4.Learning Management System (LMS), 
  • 5.Document Management System (DMS), 
  • 6. Service Desk Plus (SDP), 
  • 7.Service Management Systems (SMS), 
  • 8.Business Continuity Management Systems (BCMS), 
  • 9.Information Security Management Systems (ISMS), 


ATIA Consulting 

Website: www.atia-consulting.com.ba 

The areas of operation for ATIA Consulting company are: 

1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 

2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 

3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 

4. Education from different frameworks and standards for the management of the organization, services and management systems: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV, ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001, CobiT, eTOM, TOGAF etc.

Job Description

We are looking for students who are willing to work as FB Administrators, with possibility to get full time position. Students will work from home, and they will be responsible for promoting and collecting likes for our Facebook page (facebook.com/usinside)  and for our website (usa-inside.com).

Students will be paid based on their results.

Qualifications
  • English Language
  • Facebook Administration
  • Social Networking
  • Needs to be admin of at least one FB page
Additional Information

All your information will be kept confidential according to EEO guidelines.

For more information, please visit our websites:

www.atiaholding.uk

www.usa-inside.com

www.atia.ba

Apply