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Remote Service Desk Analyst Jobs (NOW HIRING)

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Support Desk Analyst Location : Remote We are currently seeking candidates who meet the following ... Provide excellent customer service and follow up on user issues. Qualifications: * Associate's or ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

While the role is primarily remote, occasional travel to local clinics may be required to support ... Coordinate with external vendors and service providers when needed * Deliver clear, friendly, and ...

AcuityMD

$100K - $120K/yr

Deal Desk Analyst AcuityMD is a software and data platform that accelerates access to medical ... Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US.

AcuityMD

Deal Desk Analyst

OR · On-site +1

$100K - $120K/yr

Deal Desk Analyst AcuityMD is a software and data platform that accelerates access to medical ... Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US.

Nscale

Support Desk Analyst

$21 - $28.75/hr

... service standards in a dynamic AI environment. Responsibilities : • Handle incoming support ... systems and remote support tools. • Basic understanding of IT security and data protection ...

Insight Global

Service Desk Specialist

Atlanta, GA · Remote

$18 - $20/hr

Service Desk Location: REMOTE PR: $18-20 Duration: 6 month C2H Required Skills & Experience - Must ... This candidate will be joining the Service Desk team as an Analyst with an Account. The team is ...

New

Alteryx

Deal Desk Analyst

Florida, NY · On-site +1

$69K - $88K/yr

Deal Desk Analyst Reporting to the Manager, Deal Desk, the Deal Desk Analyst supports a fast-paced ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or ... Help Desk / IT Support * Customer Support & Customer Service * Active Directory * Computer ...

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How much do remote service desk analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Service Desk Analyst vs Remote Help Desk Technician?

AspectRemote Service Desk AnalystRemote Help Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentRemote, corporate IT support, troubleshooting software/hardware issuesRemote, customer-facing support, resolving technical problems
Industry UsageIT services, corporate support centersIT support, customer service, technical assistance

The Remote Service Desk Analyst typically handles internal IT support for organizations, focusing on troubleshooting and resolving technical issues remotely. The Remote Help Desk Technician often provides customer-facing support, assisting users with hardware and software problems. While both roles require similar certifications and work remotely, the Service Desk Analyst usually works within a company's IT team, whereas the Help Desk Technician may serve external clients or end-users.

What cities are hiring for Remote Service Desk Analyst jobs? Cities with the most Remote Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Remote Service Desk Analyst jobs? States with the most job openings for Remote Service Desk Analyst jobs include:
Infographic showing various Remote Service Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Analyst Associate

Arkansas Blue Cross

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.
Job Summary
This position is highly interactive and accountable for serving as the point of contact between IT and end users. This position is responsible for incident resolution by restoring services as quickly as possible or escalation to the appropriate IT resource and incident logging and categorization. This position is also responsible for request fulfillment support and knowledge management, providing users with guidance and support for their IT needs. IT Service Desk Analyst Associate will be responsible for assisting in the incorporation, installation, training, support and coordination of new and ongoing projects that involve several teams.
Requirements
EDUCATION
High School Diploma or equivalent.
Bachelor's degree and a minimum of 24 semester hours in computer, analytical, or data-processing related studies. In lieu of degree, five (5) years' relevant experience will be considered.
EXPERIENCE
IT experience such as data and computer operations desirable.
Knowledge of basic troubleshooting of computer hardware and/or software.
ESSENTIAL SKILLS & ABILITIES
Technical Expertise
Customer Service Support
Desktop Support
Troubleshooting
Interpreting Data
Analytical Problem Solving
Interpersonal Sensitivity
Oral & Written Communication
Detail-Oriented
Highly Organized
Deadline Oriented
Skills
• Analytical Problem Solving• Critical Thinking• Customer Service• Desktop Support Management• Five9• Microsoft Office• Oral Communications• Organizing• Remote Desktop Support• Results Interpretation• ServiceNow Platform• Troubleshooting• Varonis• Written Communication
Responsibilities
• Assists in coordinating resolution of technical/system incidents reported by end users ensuring incidents are resolved and implemented to agreed standards and timescales.• Assists in fulfillment of IT service requests submitted by end users.• Completes routine monitoring of mission critical Enterprise applications and may participate in the testing of new applications.• Listens, empathizes and has a sense of urgency while ensuring proper and professional interpretation/communication, and recording accuracy to resolve reported incidents.• Performs any other job related duties as required.• Proactively informs users concerning current or expected errors, new and existing services, change schedules and order procedures.• Remains abreast of industry changes and enhancement, as well as product capability and availability.• Reviews and appends the knowledge base articles for the end users and the Service Desk to ensure that accurate and up to date information is available for common IT questions, requests, and incidents.
Certifications
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

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