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Remote Service Desk Analyst Jobs (NOW HIRING)

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $28.75/hr

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to ... Provide remote support to managed services customers using remote monitoring and management (RMM ...

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$25/hr

All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: As a Service Desk Analyst for Arizona Department of Veterans ...

Cyber Advisors

Service Desk Analyst

Maple Grove, MN · On-site +1

$45K - $55K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers ...

DYOPATH

Remote Service Desk Analyst (Level 1)

Manhattan, NY · Remote

$22.50 - $30.75/hr

Dyopath is seeking a Service Desk Level 1 Analyst to provide technical support remotely. The role involves responding to support requests, logging interactions, and resolving first-level technical ...

AssureCare

Service Desk Analyst

$18 - $20/hr

The Service Desk Analyst is the first level of the support chain and serves as a single point of contact for our end healthcare customers. The Service Desk is directly involved in recording ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 ... Provide Tier I and Tier II technical support for enterprise and agency IT services. * Troubleshoot ...

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Service Desk Analyst * Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has an exciting opportunity for a Service Center Analyst to join our growing team.

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Service Desk Analyst * Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has an exciting opportunity for a Service Center Analyst to join our growing team.

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Service Desk Analyst * Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has an exciting opportunity for a Service Center Analyst to join our growing team.

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

Service Desk Analyst * Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has an exciting opportunity for a Service Center Analyst to join our growing team.

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How much do remote service desk analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Service Desk Analyst vs Remote Help Desk Technician?

AspectRemote Service Desk AnalystRemote Help Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentRemote, corporate IT support, troubleshooting software/hardware issuesRemote, customer-facing support, resolving technical problems
Industry UsageIT services, corporate support centersIT support, customer service, technical assistance

The Remote Service Desk Analyst typically handles internal IT support for organizations, focusing on troubleshooting and resolving technical issues remotely. The Remote Help Desk Technician often provides customer-facing support, assisting users with hardware and software problems. While both roles require similar certifications and work remotely, the Service Desk Analyst usually works within a company's IT team, whereas the Help Desk Technician may serve external clients or end-users.

What cities are hiring for Remote Service Desk Analyst jobs? Cities with the most Remote Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Remote Service Desk Analyst jobs? States with the most job openings for Remote Service Desk Analyst jobs include:
Infographic showing various Remote Service Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst - Remote (After Hours)

K2 Services

Chicago, IL • On-site, Remote

$36K - $39K/yr

Full-time

Medical, Retirement

Posted 6 days ago

Job description

Service Desk Analyst (Remote - U.S.)
Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
  • We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred
  • Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.

The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
Essential Duties and Responsibilities
  • Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
  • Provide over-the-phone, email, and chat support.
  • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
  • Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer's reported issue.
  • Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
  • Maintain a regular and reliable level of attendance.

Knowledge Skills and Abilities
  • High School Diploma or equivalent.
  • Strong verbal, written, and typing skills.
  • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst's success.
  • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
  • Ability to act independently and make decisions within the scope of the position's responsibilities.
  • Always display the utmost professionalism with team members as well as end-users. • Ability to function well in a high-paced and at times stressful environment.
  • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
  • Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
  • Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

Requirements
Prolonged periods of sitting at a desk and working on a computer
Will require Intune "Mobile Device Management" software installed on a personal device(s)
K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
Opensity Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.

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