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Remote Service Desk Analyst Jobs (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

AlphaSense

Analyst, Deal Desk

New York, NY · Remote

$22.50 - $30.75/hr

US-Remote Reports to: Director, Sales Program Management About the Team: The Revenue Operations ... We are seeking a detail-oriented, strategic, and collaborative Deal Desk Analyst to support our ...

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or ... Help Desk / IT Support * Customer Support & Customer Service * Active Directory * Computer ...

Centegix

Deal Desk Analyst

$2K/mo

... Deal Desk Analyst to support our growing Sales organization. This role will serve as a critical ... as-a-Service) sales environments. This is a remote position supporting a national sales ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... We specialize in advanced analytics, cybersecurity, data‑driven operations, and business ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

DPR Construction

Application Support Analyst

Dallas, TX · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

DPR Construction

Application Support Analyst

Austin, TX · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

DPR Construction

Application Support Analyst

Houston, TX · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

DPR Construction

Application Support Analyst

Raleigh, NC · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

This position is remote/hybrid; candidates must be willing to work on-site when required. This ... As the Service Desk Technician I you will be primarily responsible for issues related to user ...

New

DPR Construction

Application Support Analyst

Orlando, FL · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

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How much do remote service desk analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Service Desk Analyst vs Remote Help Desk Technician?

AspectRemote Service Desk AnalystRemote Help Desk Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentRemote, corporate IT support, troubleshooting software/hardware issuesRemote, customer-facing support, resolving technical problems
Industry UsageIT services, corporate support centersIT support, customer service, technical assistance

The Remote Service Desk Analyst typically handles internal IT support for organizations, focusing on troubleshooting and resolving technical issues remotely. The Remote Help Desk Technician often provides customer-facing support, assisting users with hardware and software problems. While both roles require similar certifications and work remotely, the Service Desk Analyst usually works within a company's IT team, whereas the Help Desk Technician may serve external clients or end-users.

What cities are hiring for Remote Service Desk Analyst jobs? Cities with the most Remote Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Remote Service Desk Analyst jobs? States with the most job openings for Remote Service Desk Analyst jobs include:
Infographic showing various Remote Service Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst 2 - Atlanta, GA

STI

Atlanta, GA • On-site, Remote

$19.75 - $27/hr

Full-time

Posted 19 days ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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