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Remote Service Delivery Manager Jobs in Wisconsin

First American

$20.34 - $27.12/hr

... in resolving service delivery issues. * Manages a wide range of programs/projects in vendor ... This is a remote job opportunity. #LI-DS1 #LI-REMOTE Pay Range: $20.34 - $27.12 Hourly, Remote This ...

TTEC

$17/hr

... support, remote services, navigation, infotainment, and account access * Research customer ... and managed services company that helps brands deliver smarter, more human customer experiences ...

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Alera Group

Commercial Account Manager - WI

Wausau, WI · On-site +1

This role focuses on client service delivery, policy servicing, renewals support, and operational ... This role is Hybrid/Remote if outside Wisconsin Professional Development - Alera Group Academy At ...

Alera Group

Commercial Account Manager - WI

Waukesha, WI · On-site +1

This role focuses on client service delivery, policy servicing, renewals support, and operational ... This role is Hybrid/Remote if outside Wisconsin Professional Development - Alera Group Academy At ...

Alera Group

Commercial Account Manager - WI

Onalaska, WI · On-site +1

This role focuses on client service delivery, policy servicing, renewals support, and operational ... This role is Hybrid/Remote if outside Wisconsin Professional Development - Alera Group Academy At ...

Alera Group

Commercial Account Manager - WI

Appleton, WI · On-site +1

This role focuses on client service delivery, policy servicing, renewals support, and operational ... This role is Hybrid/Remote if outside Wisconsin Professional Development - Alera Group Academy At ...

TTEC

$18/hr

... support, remote services, navigation, infotainment, and account access * Research customer ... and managed services company that helps brands deliver smarter, more human customer experiences ...

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Showing results 21-40

All JobsService Delivery JobsRemote Service Delivery Manager JobsRemote Service Delivery Manager Jobs in Wisconsin

Remote Service Delivery Manager information

What is a remote service delivery manager?

A Remote Service Delivery Manager is responsible for overseeing and coordinating the delivery of services to clients or customers from a remote location. They ensure that service level agreements (SLAs) are met, manage remote teams, and handle client communication to resolve issues efficiently. This role often involves monitoring performance metrics, streamlining processes, and implementing improvements to enhance customer satisfaction. Remote Service Delivery Managers use digital tools to manage workflows, facilitate team collaboration, and maintain high service quality regardless of location.

How does a remote service delivery manager effectively coordinate and support distributed teams?

A Remote Service Delivery Manager leverages digital collaboration tools and well-defined processes to manage teams across various locations. They ensure clear communication by setting regular virtual meetings, utilizing project management platforms, and establishing performance metrics. One common challenge is maintaining team cohesion and engagement remotely, which can be addressed by fostering a transparent work culture and recognizing team achievements. The role often involves close collaboration with IT, customer support, and project management teams to deliver consistent service quality. Effective managers also provide ongoing training and feedback to help team members grow within their roles.

What are the key skills and qualifications needed to thrive as a remote service delivery manager, and why are they important?

To thrive as a Remote Service Delivery Manager, you need strong project management skills, a background in IT service management, and experience coordinating distributed teams, often supported by a bachelor's degree in a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and remote collaboration tools such as Slack or Microsoft Teams is typically required. Excellent communication, leadership, and problem-solving abilities are crucial for building client relationships and ensuring team alignment. These skills are vital for delivering consistent, high-quality services to clients while managing dispersed teams and complex workflows remotely.

What is the difference between Remote Service Delivery Manager vs Customer Support Manager?

AspectRemote Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires project management or service delivery certifications (e.g., PMP, ITIL)Often requires customer service or support certifications (e.g., HDI, CSAT)
Work EnvironmentOversees remote service teams, manages service delivery processesManages customer support teams, handles client interactions
Industry UsageCommon in IT, telecom, and tech servicesWidely used across retail, tech, and service industries

The Remote Service Delivery Manager focuses on ensuring remote service operations run smoothly, managing service quality and delivery processes. In contrast, the Customer Support Manager concentrates on customer interactions, satisfaction, and support team management. While both roles involve client communication and team oversight, their core responsibilities and industry applications differ.

What are popular job titles related to Remote Service Delivery Manager jobs in Wisconsin?

For Remote Service Delivery Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Service Delivery Manager jobs in Wisconsin look for?

The top searched job categories for Remote Service Delivery Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Service Delivery Manager jobs?

Cities in Wisconsin with the most Remote Service Delivery Manager job openings:

Remote Service Delivery Manager jobs near you
Infographic showing various Remote Service Delivery Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Client Account Manager - NO SALES REQUIRED

TI Freight Audit

Germantown, WI • On-site, Remote

$45K - $56K/yr

Full-time

Re-posted 21 days ago

Job description

We are seeking a proactive and client-focused Client Account Manager (CAM) to serve as the primary liaison between our clients and internal teams. In this role, you will manage key client relationships, ensure exceptional service delivery, and drive account success through communication, problem-solving, and operational execution.

This position blends customer service, account management, and operational coordination, offering an excellent opportunity to grow your career in a fast-paced, team-oriented environment.

Key Responsibilities
  • Serve as the primary point of contact for assigned client accounts (Tier 1, 2, and 3)
  • Build and maintain strong relationships through regular client touchpoints (weekly, biweekly, monthly)
  • Respond to client inquiries within 4 hours and carrier inquiries within 24–48 hours
  • Troubleshoot and resolve issues between clients, carriers, and internal teams
  • Manage account activities including inbox monitoring, reporting, and project coordination
  • Ensure accurate processing of freight audit and billing functions
  • Identify improvement opportunities for clients and present insights monthly
  • Prepare and present account performance reports (weekly, monthly, quarterly)
  • Collaborate cross-functionally with operations and production teams
  • Develop and maintain client-specific procedures (SOPs)
  • Train clients and partners on systems and services as needed
Qualifications
  • High school diploma or GED required; additional experience or education preferred
  • 1–3 years of experience in account management, customer service, logistics, or operations
  • Strong communication and relationship-building skills
  • Bilingual (English/Spanish) is a plus
  • Excellent organizational and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
What We Offer
  • Competitive salary ($45,000–$56,000 per year)
  • Remote work flexibility for Wisconsin-based employees, supporting work-life balance
  • Collaborative and supportive team environment
  • Hands-on experience with client relationship management
Apply Today

If you enjoy working with clients, solving problems, and making an impact, we encourage you to apply!