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Remote Service Delivery Engineer Jobs (NOW HIRING)

Redesign

Service Delivery Coordinator

$19.25 - $25.50/hr

... service desk and engineering teams to drive timely resolution. * Support client onboarding ... Remote (United States)

Axos Bank

Service Delivery Manager

$110K - $153K/yr

Proficiency in project tracking tools such as Microsoft Project, Azure DevOps, or GitHub ... delivers financial tools and services that allow individuals, small businesses, and companies to ...

R1

Service Delivery Manager

$65K - $116K/yr

Drive process improvement and scalable delivery by standardizing reporting, implementing best ... • Remote • Noise Level -Quite • Climate Controlled For this US-based position, the base pay ...

Presence

Service Delivery Specialist

At Presence, we embrace the benefits of being a remote-first company while recognizing the ... As a Service Delivery Specialist, you will own the day-to-day execution of service delivery across ...

DivIHN

ServiceNow Engineer (Remote)

ServiceNow Engineer (Remote) Location: Remote Duration: 6 Months Only W2 candidates are eligible ... service delivery. * Ensures delivery of scalable, secure, and compliant solutions aligned with ...

VocoVision

Georgia School-Based SLP (Virtual)

Columbus, GA · Remote

$34.50 - $46.50/hr

Strong communication and interpersonal skills tailored for remote service delivery. * Self-motivated with the ability to manage a flexible schedule independently. Contract Details and Benefits:

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Remote Service Delivery Engineer information

What are the key skills and qualifications needed to thrive as a Remote Service Delivery Engineer, and why are they important?

To excel as a Remote Service Delivery Engineer, you need a solid background in IT infrastructure, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with remote management tools, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong communication, problem-solving skills, and the ability to work independently are essential soft skills for this role. These competencies ensure efficient technical support, seamless client interactions, and reliable service delivery in a distributed environment.

What is a Remote Service Delivery Engineer?

A Remote Service Delivery Engineer is an IT professional responsible for managing, supporting, and optimizing technical services for clients or internal teams, often from a remote location. Their tasks typically include troubleshooting issues, monitoring systems, implementing updates, and ensuring service level agreements (SLAs) are met. They often use remote access tools and communication platforms to resolve problems efficiently without needing to be onsite. This role is crucial for organizations that require technical support across multiple locations or for clients in various regions.

What is the difference between Remote Service Delivery Engineer vs Network Support Specialist?

AspectRemote Service Delivery EngineerNetwork Support Specialist
CredentialsIT certifications (e.g., Cisco, CompTIA)Networking certifications (e.g., Cisco CCNA, Network+)
Work EnvironmentRemote, client sites, data centersOffice, remote, client sites
Industry UsageIT service providers, telecom, enterprise techIT support, networking companies, ISPs
Job FocusImplementing, maintaining, and supporting remote IT servicesMonitoring, troubleshooting, and supporting network infrastructure

The Remote Service Delivery Engineer and Network Support Specialist roles share a focus on IT and networking certifications and often work in similar environments. However, the Remote Service Delivery Engineer emphasizes delivering remote IT solutions and client support, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles are essential in IT service delivery but differ in scope and daily responsibilities.

How do Remote Service Delivery Engineers typically manage communication and collaboration with clients and internal teams?

Remote Service Delivery Engineers rely heavily on digital communication tools to coordinate with clients and internal teams, as their role is often fully remote. They frequently use video conferencing, ticketing systems, and chat platforms to troubleshoot issues, provide updates, and ensure projects stay on track. Clear documentation and proactive communication are essential to bridge any gaps caused by distance. Collaborating across time zones and cultures is common, so flexibility and responsiveness are key traits for success in this position.
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Remote Service Delivery Engineer jobs near you
Infographic showing various Remote Service Delivery Engineer job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution.
Applications Service Delivery Manager - NAM

Applications Service Delivery Manager - NAM

Hitachi, Ltd.

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description

Location:
Raleigh, North Carolina, United States
Job ID:
R0127727
Date Posted:
2026-06-17
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers-driving the design, delivery, and continuous improvement of critical IT applications.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution-empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.
How you'll make an impact
  • Govern applications across their full lifecycle-from onboarding to retirement
  • Ensure high-quality service delivery including incident, change, and release management
  • Maintain application performance, availability, and SLA compliance
  • Align application roadmaps with business needs and enterprise architecture
  • Drive user adoption through training and process standardization
  • Manage budgets, licenses, vendors, and third-party performance
  • Lead application retirement planning, including data archiving and risk mitigation
  • Maintain accurate documentation within CMDB and application registries
  • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background
  • 5+ years of experience in application management or IT service delivery
  • Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)
  • Experience working with global, cross-functional teams
  • Understanding of software development lifecycles, integrations, and Agile/DevOps practices
  • Familiarity with engineering, manufacturing, or PLM systems
  • Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience

More about us
  • Join a global leader advancing sustainable energy solutions and innovation
  • Benefit from continuous learning, leadership development, and career progression opportunities
  • Be part of an inclusive, collaborative culture that values growth and impact

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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