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Remote Service Delivery Engineer Jobs in Utah (NOW HIRING)

SQA Services

Audit Service Delivery Lead

Salt Lake City, UT · Remote

$55K - $70K/yr

... Engineering Supplier Development. This occurs in the form of managed programs at their suppliers ... Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team ...

Graymont

Remote Operations Engineer

Sandy, UT · Remote

$66K - $89K/yr

Remote Operations Engineer Function Technical Services incls. Engineering/geology/mining/remote ops/central lab Location United States - UT - Sandy Classification Salaried

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

United States - UT - Sandy Remote Operations Engineer Full-Time, Permanent Sandy, UT (In-person ... You are also responsive to service requests and are committed to finding ways to optimize ...

SAIC

Mechanical Engineer

Hill Air Force Base, UT · On-site +1

None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an exceptional Mechanical Engineer to provide high-quality delivery of infrastructure projects to one of the Department of War ...

Motorola

Software Engineer

Salt Lake City, UT · Remote

Backend services and APIs supporting core platform workflows * Third-party integrations (REST APIs ... Own end-to-end delivery of complex features and systems * Design scalable, maintainable solutions ...

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Remote Service Delivery Engineer information

What are the key skills and qualifications needed to thrive as a remote service delivery engineer?

To excel as a Remote Service Delivery Engineer, you need a solid background in IT infrastructure, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with remote management tools, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong communication, problem-solving skills, and the ability to work independently are essential soft skills for this role. These competencies ensure efficient technical support, seamless client interactions, and reliable service delivery in a distributed environment.

What is a remote service delivery engineer?

A Remote Service Delivery Engineer is an IT professional responsible for managing, supporting, and optimizing technical services for clients or internal teams, often from a remote location. Their tasks typically include troubleshooting issues, monitoring systems, implementing updates, and ensuring service level agreements (SLAs) are met. They often use remote access tools and communication platforms to resolve problems efficiently without needing to be onsite. This role is crucial for organizations that require technical support across multiple locations or for clients in various regions.

What is the difference between Remote Service Delivery Engineer vs Network Support Specialist?

AspectRemote Service Delivery EngineerNetwork Support Specialist
CredentialsIT certifications (e.g., Cisco, CompTIA)Networking certifications (e.g., Cisco CCNA, Network+)
Work EnvironmentRemote, client sites, data centersOffice, remote, client sites
Industry UsageIT service providers, telecom, enterprise techIT support, networking companies, ISPs
Job FocusImplementing, maintaining, and supporting remote IT servicesMonitoring, troubleshooting, and supporting network infrastructure

The Remote Service Delivery Engineer and Network Support Specialist roles share a focus on IT and networking certifications and often work in similar environments. However, the Remote Service Delivery Engineer emphasizes delivering remote IT solutions and client support, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles are essential in IT service delivery but differ in scope and daily responsibilities.

How do remote service delivery engineers typically manage communication and collaboration with clients and internal teams?

Remote Service Delivery Engineers rely heavily on digital communication tools to coordinate with clients and internal teams, as their role is often fully remote. They frequently use video conferencing, ticketing systems, and chat platforms to troubleshoot issues, provide updates, and ensure projects stay on track. Clear documentation and proactive communication are essential to bridge any gaps caused by distance. Collaborating across time zones and cultures is common, so flexibility and responsiveness are key traits for success in this position.
What are popular job titles related to Remote Service Delivery Engineer jobs in Utah? For Remote Service Delivery Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Service Delivery Engineer jobs in Utah look for? The top searched job categories for Remote Service Delivery Engineer jobs in Utah are:
What cities in Utah are hiring for Remote Service Delivery Engineer jobs? Cities in Utah with the most Remote Service Delivery Engineer job openings:
Remote Service Delivery Engineer jobs near you

Audit Service Delivery Lead

SQA Services

Salt Lake City, UT • Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

SQA protects through quality. We have a global footprint that supports complex and highly
regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted
our clients' integrated strategies, which SQA can support on an annual basis. SQA works with its
client partners and their supply chain in over 90 countries annually, deploying over 500
associates. SQA understands the complexity and challenges of a global supply chain and our
clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over
2,000 audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier
Development. This occurs in the form of managed programs at their suppliers that include, but may
not be limited to, audits, assessments, supplier development, part approvals, inspection,
remediation, self-release, and full-time surveillance.

Overview:
As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA's Audit
family of products. This role operates under the direction of the Director of Operations and serves
as the primary point of accountability for scheduling execution, team output, and operational
health across the Audit family of products. The successful candidate will own team output,
proactively identify operational risks before they escalate, and serve as the first line of process
improvement awareness for Audit Operations.

Responsibilities
Team Output Management:
Manage day-to-day throughput and performance of Service Delivery - Audits team
responsible for scheduling the entire set of Audit-related services to be performed by
our skilled Auditor/Associate team, currently including:
Audits
Assessments
Supplier Desktop Evaluations
Manage remote Service Delivery Coordination team across multiple time zones and
mix of full-time and contract personnel
Process and triage incoming work requests to the Coordination team, ensuring appropriate
assignment and prioritization
 
Performance Metrics Ownership:
Provide tracking and reporting on key performance indicators (KPIs) including but not
limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling
rates
Provide timely, accurate, and actionable status updates and trends to the Director of
Operations with sufficient lead time to course-correct issues before targets are missed
Proactively monitor operational conditions including team capacity, client request volumes,
scheduling conflicts, Contractor upskilling needs, and process friction to surface risks
before they become delivery failures
 
Process Improvement and Trend Visibility:
Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited
request frequency) which have negative downstream impact on scheduling throughput
Raise process improvement needs with sufficient context to inform project scoping and
resource decisions. Participate in process improvement initiatives sponsored by Operations
leadership, contributing team-level operational insight

Client & Cross-Functional Coordination:
Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination
and Auditor teams' capabilities to deliver on Expedited timelines and out-of-contract requests
Document current-state processes and flag deviations from established standards
Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage
needed auditor capacity for scheduling

Team Leadership and Supervision:
Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have
the tools, processes, and knowledge to perform scheduling and preparation roles effectively
Provide guidance on best practices for scheduling, time management, and task prioritization
Foster a collaborative team environment and address conflicts or concerns constructively
Conduct regular performance reviews, set development goals, and maintain an active
succession plan for the Lead role
Identify performance gaps and implement corrective actions consistently and fairly
 
 
Qualification and Experience
Bachelor's degree in Operations Management, Business, or a related field preferred, or other Bachelor's degree and commensurate work experience
Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus
Excellent organizational and time-management skills
Strong leadership and team management capabilities including coachability
Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced environment
Problem-solving skills and the ability to adapt to changing demands
Clear, proactive communication - especially in surfacing risks and issues with appropriate urgency and context
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus
$55,000 - $70,000 a year
Your actual level and base salary will be determined on a case-by-case basis and may
vary based on the following considerations: job-related knowledge and skills, education,
and experience.

Base salary is just one part of your total rewards package at SQA. You will also receive
access to comprehensive medical, vision, and dental coverage, access to a 401(k)-
retirement plan (after 1yr of employment), short and long-term disability insurance, life
insurance, paid parental leave, and various other discounts and perks. You may also
accrue 3 weeks of paid vacation and will be eligible for 8 or more paid holidays per year.
Corporate employees are eligible for 5 days of sick leave per year.
SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence
and qualifications and will not be influenced in any manner by race, color, religion, gender, national
origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital
status, mental or physical disability or any other legally protected status.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii)
U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv)
Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S.
Department of State.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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