... security, and compliance standards. What your impact will be: * Respond to inbound phone, web, and ... dispatch technicians, create estimates and invoices, collect payments, and track work in real time ...
... security, and compliance standards. What your impact will be: * Respond to inbound phone, web, and ... dispatch technicians, create estimates and invoices, collect payments, and track work in real time ...
... security, and compliance standards. What your impact will be: * Respond to inbound phone, web, and ... dispatch technicians, create estimates and invoices, collect payments, and track work in real time ...
... security, and compliance standards. What your impact will be: * Respond to inbound phone, web, and ... dispatch technicians, create estimates and invoices, collect payments, and track work in real time ...
$90K - $110K/yr
... Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among ... This position is a remote role in the United States and serves as a vital technical touchpoint.
$90K - $110K/yr
... Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among ... This position is a remote role in the United States and serves as a vital technical touchpoint.
$110K - $140K/yr
Strong general knowledge of IP networking architecture, protocols and security is highly desirable ... Computer Aided Dispatch, 911 Call Handling, Records Management Systems, Digital Evidence Management ...
$110K - $140K/yr
Strong general knowledge of IP networking architecture, protocols and security is highly desirable ... Computer Aided Dispatch, 911 Call Handling, Records Management Systems, Digital Evidence Management ...
Remote Security Dispatcher information
What are some common challenges faced by remote security dispatchers, and how can they be managed effectively?
Remote security dispatchers often face challenges such as managing multiple incidents simultaneously, ensuring clear communication with field personnel, and navigating technical issues with dispatch software. To manage these effectively, strong organizational skills, familiarity with relevant technology platforms, and the ability to stay calm under pressure are essential. Many companies provide training and support resources, and dispatchers benefit from regular team check-ins to stay aligned and share best practices. Building rapport with security officers and maintaining open lines of communication also help streamline coordination and response times.
What is the difference between Remote Security Dispatcher vs Remote Security Operator?
| Aspect | Remote Security Dispatcher | Remote Security Operator |
|---|---|---|
| Credentials | Security certifications, dispatching experience | Security certifications, monitoring experience |
| Work Environment | Control centers, remote dispatching | Monitoring stations, remote surveillance |
| Industry Usage | Security firms, alarm companies | Security firms, alarm companies |
| Job Focus | Dispatching security personnel and emergency response | Monitoring security systems and alarms |
Remote Security Dispatchers primarily coordinate security personnel and emergency responses, while Remote Security Operators focus on monitoring security systems and alarms. Both roles require security certifications and are used within security firms and alarm companies, but their core responsibilities differ in dispatching versus monitoring tasks.
What is a Remote Security Dispatcher?
A Remote Security Dispatcher is a professional responsible for monitoring security systems, responding to alarms, and coordinating emergency responses from a remote location. They communicate with security guards, law enforcement, or emergency services to manage incidents such as break-ins, fires, or medical emergencies. Using advanced surveillance technology, they ensure the safety and security of people and property across multiple sites. Remote Security Dispatchers must remain alert, make quick decisions, and maintain detailed records of incidents. This role is crucial for organizations that require 24/7 security monitoring without on-site personnel.
What are the key skills and qualifications needed to thrive as a Remote Security Dispatcher, and why are they important?
To thrive as a Remote Security Dispatcher, you need excellent situational awareness, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, surveillance software, and emergency communication protocols is crucial. Strong communication, multitasking, and stress management abilities help you remain effective under pressure. These skills ensure timely, accurate coordination of security responses and maintain safety in dynamic or critical situations.
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What are popular job titles related to Remote Security Dispatcher jobs in Indiana? For Remote Security Dispatcher jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Security Dispatcher jobs in Indiana look for? The top searched job categories for Remote Security Dispatcher jobs in Indiana are:
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Harris Computer rating
8.5
Based on 10 frontline employees who took The Breakroom Quiz
77th of 241 rated software companies
Job description
RazorSync, a division of Harris; is seeking a Customer Care & Support Representative who will join the team as the business continues to grow.
We are looking to expand our support by having a bilingual support representative that speaks both English and Spanish.
The Customer Care & Support Representative works closely with our new and existing customers to utilize RazorSync within their business and ensuring a smooth and trouble-free software experience. Being able to work in a collaborative and highly motivated environment is critical. The Representative will have the responsibility and authority to ensure our customers are highly satisfied with the level of service RazorSync provides.
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 5%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in PST timezone.
Salary:
50K CAD
50K USD
AI & Innovation Mindset
We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
What your impact will be:
- Respond to inbound phone, web, and email support for client inquiries and issue resolution.
- Host training sessions for clients, typically via webinar and/or on-site.
- Advocate for the client to ensure timely and accurate issue resolution.
- Document and track client interactions and resolutions.
- Continuously improve knowledge of the company's products and services.
What we are looking for:
- Bachelor's degree in Computer Science or a related field, or relevant experience.
- 1+ year(s) of experience in customer service or technical support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
- Bilingual Support- English and Spanish.
- IT/Desktop Software Support experience.
- Clear, timely and concise communication via both phone and email.
- Ability to affectively communicate with management and team members remotely.
- Ability to navigate multiple systems to find answers to questions.
- High Degree of Technical Troubleshooting ability.
- Maintain organization and follow tasks to completion.
- Task oriented with an ability to handle a heavy call volume.
- Ability to properly diffuse an escalated Support matter.
- Experience with a CRM system is a plus.
- Knowledge of QuickBooks Online and Desktop is a plus.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
About RazorSync:
RazorSync's field service management software helps service-based businesses streamline their operations from the office to the field, enabling teams to manage customers, schedule and dispatch technicians, create estimates and invoices, collect payments, and track work in real time from any device. Designed for industries such as HVAC, plumbing, electrical, appliance repair, IT services, Utilities and Municipalities, and other field service organizations, RazorSync empowers businesses to improve efficiency, enhance customer service, and grow with confidence. Learn more at:www.razorsync.com.
As a Harris Computer company, we are committed to fostering a collaborative, respectful, and inclusive environment where diverse perspectives are valued and every team member has the opportunity to succeed and make a meaningful impact.
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
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What Harris Computer employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Harris Computer Systems
Sourced by ZipRecruiter
Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.
Industry
Accounting services
Company size
1,001 - 5,000 Employees
Headquarters location
Ottawa, ON, CA