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Remote Samsung Technical Support Jobs in Raleigh, NC

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

SAS

Technical Writer

Cary, NC · On-site +1

Technical Writer- Hybrid in Cary, North Carolina or Remote in NC We're a leader in data and AI ... Ensure that documentation developed supports identified target personas, maximizes product and ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Raleigh, NC

Remote Samsung Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote samsung technical support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote samsung technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote Samsung technical support agents can earn around $15 to $25 per hour, which can total approximately $600 to $1,000 weekly for full-time work. To reach $2,000 weekly, additional skills, certifications, or working extra hours may be necessary, such as handling higher-tier support or working overtime, depending on employer policies and workload demands.

Is it hard to get hired at Samsung?

Getting hired as a Remote Samsung Technical Support representative can be competitive, as the role often requires technical knowledge, customer service skills, and relevant certifications. Candidates with experience in troubleshooting, familiarity with Samsung products, and strong communication skills tend to have better chances of being selected.

What is Samsung technical support job description?

A Samsung technical support job involves assisting customers with troubleshooting and resolving issues related to Samsung products, such as smartphones, appliances, and electronics. The role typically requires strong communication skills, technical knowledge of Samsung devices, and the ability to use diagnostic tools or remote support software. Support agents may work in call centers or remotely, providing guidance through phone, chat, or email interactions.

Does Samsung offer tech support?

Samsung provides technical support services for its products, including smartphones, appliances, and electronics. Customers can access support through online chat, phone, or authorized service centers. For Samsung technical support jobs, roles like Remote Samsung Technical Support involve assisting customers remotely with troubleshooting and product issues using specialized tools and knowledge of Samsung devices.

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

What are popular job titles related to Remote Samsung Technical Support jobs in Raleigh, NC? For Remote Samsung Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Samsung Technical Support jobs in Raleigh, NC look for? The top searched job categories for Remote Samsung Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Samsung Technical Support jobs? Cities near Raleigh, NC with the most Remote Samsung Technical Support job openings:
Remote Samsung Technical Support jobs near you

Manager, Audiology Technical Support Services

MED-EL Medical Electronics

Durham, NC • On-site, Remote

Full-time

Re-posted 16 days ago

Job description

Job Type
Full-time
Description
The Manager, Audiology Support Services is a senior leadership role within MED-EL US Customer Experience, responsible for leading teams that provide high-quality support and troubleshooting for professional clinics, staff, and consumers across multiple communication channels. This role ensures exceptional service delivery for MED-EL's product portfolio, drives operational excellence, and fosters a collaborative, performance-oriented culture. The manager partners closely with senior leadership to align strategy, optimize processes, and uphold MED-EL's commitment to a world-class customer experience.
Job Description
Primary Responsibilities
Leadership
  • Align with senior and executive leadership to ensure clarity, focus, and execution of organizational goals.
  • Participate in strategic planning for MED-EL's short- and long-term success.
  • Position Audiology Support Services as a key contributor to MED-EL's customer experience mission.
  • Lead planning for budget, staffing, and departmental priorities.
  • Complete compliance, administrative, and people-management duties in a timely, professional manner.
  • Serve on cross-functional teams and committees as needed.
  • Partner with leadership to ensure seamless customer experience across functions and resolve issues promptly.
Service Delivery
  • Ensure high-quality, efficient audiology support services for all customer groups.
  • Deliver world-class support for new and existing product lines throughout their lifecycle.
  • Collaborate with leadership and teams to meet strategic goals and performance targets.
  • Ensure teams have the resources needed to meet service level standards using data, feedback, and projections.
  • Identify and communicate training needs related to non-clinical service delivery and support training rollout.
Oversight
  • Optimize service delivery through monitoring productivity, metrics, and digital tools to identify trends and opportunities.
  • Oversee departmental projects and manage change, ensuring team engagement and feedback during transitions.
Process
  • Establish and maintain procedures that support seamless, compliant customer operations.
  • Develop and maintain documentation for workflows, policies, and procedures, ensuring accessibility and accuracy.
  • Evaluate and refine processes to improve efficiency and scalability.
  • Engage supervisors and leads in developing and reviewing guidance and policy.
  • Collaborate with other departments to align business processes and resolve issues.
People & Culture
  • Lead hiring activities for Audiology Support Services.
  • Foster a professional, collaborative, performance-driven culture.
  • Lead the annual performance management process for the Audiology team.
  • Coach and develop supervisors and direct reports, providing backup coaching as needed.
  • Conduct regular one-on-ones, training, and performance feedback to support continuous improvement.
  • Support supervisors in talent development and retention, ensuring growth opportunities are available.
  • Empower supervisors and leads through delegated decision-making and ownership of responsibilities.
  • Coach the team on performance metrics, strengths, and their impact on customer outcomes.
  • Guide the team in resolving internal conflicts and collaborating effectively.
Alternate Responsibilities
  • Provide or coordinate clinically related training for new MED-EL personnel.
  • Support additional initiatives and projects as required.
Job Tasks
  • Provide timely updates to leadership and collaborate with other management roles.
  • Oversee nationwide customer support services, including coverage outside standard business hours.
  • Maintain flexibility to address staffing issues, business needs, and international support requirements.
  • Travel occasionally for on-site support, training, or business needs (less than 5%, anticipated if office-based, 15% anticipated if remote).
Job Requirements
Required Skill Sets
  • Embodies MED-EL values: Team Player, Valued Partner, Innovative, Performance Driven.
  • Expertise in hearing implants and related software strongly preferred.
  • Deep knowledge of medical devices, healthcare operations, FDA regulations, and HIPAA.
  • Experience in hearing/medical device contact centers and high-volume service environments preferred.
  • Highly organized with strong communication and stakeholder-management skills.
  • Ability to perform under pressure, including during audits and regulatory inspections.
  • Ability to quickly learn MED-EL tools (e.g., Five9, Navision, CRM).
  • Excellent customer service, written communication, and problem-solving skills.

Education & Professional Requirements
  • Advanced degree in Audiology with 5+ years of professional experience (clinical, academic, industry, or association).
  • 2+ years of leadership or supervisory experience, ideally in hearing implants, medical devices, or hearing aids.
  • Willingness to rapidly expand knowledge in customer service and contact center operations.
  • Skilled in workflow redesign and process optimization.
  • Hybrid schedule, if office based: 3 days in office, 2 days remote, with additional on-site presence as needed for meetings, training, or onboarding.

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