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Remote Salesforce Support Engineer Jobs in Wisconsin

Sterling Engineering Inc.

Project Engineer

Madison, WI · On-site +1

$115K/yr

Our expert recruiters support you at every step in the process, and as a Best of Staffing company ... Primarily remote with occasional travel to client meetings. Qualified applicants will receive ...

Motorola

$90K - $100K/yr

Support and triage issues with customer integration teams under minimum supervision. * Solid ... REMOTE Basic Requirements Required Skills: * High School diploma, Bachelor's degree in Engineering ...

Harris

$107K - $142K/yr

Experience supporting long lived commercial software products or enterprise production systems is ... This remote role welcomes candidates anywhere in the US. Candidates must be able to collaborate ...

Harris

$121K - $160K/yr

Experience supporting long lived commercial software products or enterprise production systems is ... This remote role welcomes candidates anywhere in the US. Candidates must be able to collaborate ...

Harris

$107K - $142K/yr

Experience supporting long lived commercial software products or enterprise production systems is ... This remote role welcomes candidates anywhere in the US. Candidates must be able to collaborate ...

Harris

$121K - $160K/yr

Experience supporting long lived commercial software products or enterprise production systems is ... This remote role welcomes candidates anywhere in the US. Candidates must be able to collaborate ...

MatchPoint Solutions

Sr. Test Specialist

Milwaukee, WI · On-site +1

$55 - $60/hr

Remote Location: Milwaukee, WI 53204 Pay Rate: $55 - $60/hr. * Key Stakeholder Relationships ... A Salesforce Quality Assurance (QA) Analyst plays a critical role in ensuring the quality and ...

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Remote Salesforce Support Engineer information

What is the difference between Remote Salesforce Support Engineer vs Remote Salesforce Administrator?

AspectRemote Salesforce Support EngineerRemote Salesforce Administrator
CertificationsSalesforce Certified Support Specialist, Salesforce Certified Administrator (preferred)Salesforce Certified Administrator, Salesforce Certified Advanced Administrator
Primary RoleProvides technical support, troubleshooting, and issue resolution for Salesforce users and systemsManages Salesforce platform configurations, user management, and system customization
Work EnvironmentCustomer support teams, technical support centers, remote support rolesInternal teams, IT departments, remote or on-site administration roles
Industry UsageCommon in tech, consulting, and CRM service providersWidely used across industries for Salesforce platform management

While both roles require Salesforce certifications and involve working with the Salesforce platform remotely, the Remote Salesforce Support Engineer focuses on troubleshooting and resolving technical issues, whereas the Remote Salesforce Administrator handles system configurations and user management. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are popular job titles related to Remote Salesforce Support Engineer jobs in Wisconsin? For Remote Salesforce Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Salesforce Support Engineer jobs in Wisconsin look for? The top searched job categories for Remote Salesforce Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Salesforce Support Engineer jobs? Cities in Wisconsin with the most Remote Salesforce Support Engineer job openings:
Remote Salesforce Support Engineer jobs near you
Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon

La Crosse, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

203rd of 207 rated it services

Job description

Job Responsibilities:

  • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?

  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

  • High school or equivalent

Required Skills:

  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

What Aureon employees say

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